Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Genesys CX Cloud Architect

Salary undisclosed
Checking job availability...
Original
Simplified

Genesys CX Cloud Architect

Strong expertise in Genesys Cloud CX architecture and configuration.

Experience with IVR, ACD, SIP trunking, Call routing, Workforce Engagement Management (WEM) and Analytics.

Proficiency in APIs, Web Services (RESTful, JSON, OAuth)

Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation.

Good experience on Genesys Cloud CI/CD and DevOps.

Experience in AWS, Azure, or other cloud platforms is a plus.

Design scalable and secure Genesys Cloud CX solutions based on business needs.

Design and implement AI powered IVA solutions.

Develop architecture blueprints, workflows, and best practices for implementations.

Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics.

Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.)

Troubleshoot technical issues, ensuring minimal downtime.

Work with business teams to understand contact center needs.

Collaborate with developers, engineers, and IT teams to for seamless deployment.

Provide technical guidance and mentorship to junior team members.

Experience Required

3+ years current experience working supporting Genesys Contact Center as Business Analyst or Product Owner

3+ years current experience working on a Scrum and/or Agile team as Product Owner

3+ years experience with creating documentation for communication with varied audiences

2+ years experience working of rollout of new technologies

Understanding of Insurance business preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Genesys CX Cloud Architect

Strong expertise in Genesys Cloud CX architecture and configuration.

Experience with IVR, ACD, SIP trunking, Call routing, Workforce Engagement Management (WEM) and Analytics.

Proficiency in APIs, Web Services (RESTful, JSON, OAuth)

Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation.

Good experience on Genesys Cloud CI/CD and DevOps.

Experience in AWS, Azure, or other cloud platforms is a plus.

Design scalable and secure Genesys Cloud CX solutions based on business needs.

Design and implement AI powered IVA solutions.

Develop architecture blueprints, workflows, and best practices for implementations.

Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics.

Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.)

Troubleshoot technical issues, ensuring minimal downtime.

Work with business teams to understand contact center needs.

Collaborate with developers, engineers, and IT teams to for seamless deployment.

Provide technical guidance and mentorship to junior team members.

Experience Required

3+ years current experience working supporting Genesys Contact Center as Business Analyst or Product Owner

3+ years current experience working on a Scrum and/or Agile team as Product Owner

3+ years experience with creating documentation for communication with varied audiences

2+ years experience working of rollout of new technologies

Understanding of Insurance business preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job