Core Engineering - Internal Solutions Enginer III
- Internship, onsite
- Apex Systems
- On Site, United States of America
Salary undisclosed
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Job#: 2067077
Job Description:
Job Summary:
Vendor is seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.
Requirements:
3+ years of experience in software or system engineering supporting developer tools and ecosystems
3+ years of experience with data collection root cause analysis
Experience in computer vision and or machine learning libraries - along with debugging SW failures
2-3 years of Python and C++ experience and expertise
Experience with Fedora and other OS
ML and algorithmic/model understanding
Experience with SDKs and developer ecosystem tools
Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
Strong problem-solving skills and ability to work independently
Nice to Have:
Self-autonomy and project leadership experience
Experience with cameras and optical systems and audio systems
Responsibilities included but not limited to:
Provide technical support for wearable devices used in research and dogfooding
Troubleshoot and resolve issues related to hardware and software components
Analyze frequent failures and suggest solutions to improve device or tooling performance
Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
Maintain system documentation, including SOPs, known issues, and workarounds
Escalate non-standard issues to engineering and TPM teams using internal reporting tools
Debug errors and provide concrete bug fixes when possible
Collect data to verify device performance
Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
Provide first-level support for all technical issues
Train new employees and lead team initiatives
Create and update documentation (training, processes, etc.)
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Job Summary:
Vendor is seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.
Requirements:
3+ years of experience in software or system engineering supporting developer tools and ecosystems
3+ years of experience with data collection root cause analysis
Experience in computer vision and or machine learning libraries - along with debugging SW failures
2-3 years of Python and C++ experience and expertise
Experience with Fedora and other OS
ML and algorithmic/model understanding
Experience with SDKs and developer ecosystem tools
Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
Strong problem-solving skills and ability to work independently
Nice to Have:
Self-autonomy and project leadership experience
Experience with cameras and optical systems and audio systems
Responsibilities included but not limited to:
Provide technical support for wearable devices used in research and dogfooding
Troubleshoot and resolve issues related to hardware and software components
Analyze frequent failures and suggest solutions to improve device or tooling performance
Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
Maintain system documentation, including SOPs, known issues, and workarounds
Escalate non-standard issues to engineering and TPM teams using internal reporting tools
Debug errors and provide concrete bug fixes when possible
Collect data to verify device performance
Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
Provide first-level support for all technical issues
Train new employees and lead team initiatives
Create and update documentation (training, processes, etc.)
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Job#: 2067077
Job Description:
Job Summary:
Vendor is seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.
Requirements:
3+ years of experience in software or system engineering supporting developer tools and ecosystems
3+ years of experience with data collection root cause analysis
Experience in computer vision and or machine learning libraries - along with debugging SW failures
2-3 years of Python and C++ experience and expertise
Experience with Fedora and other OS
ML and algorithmic/model understanding
Experience with SDKs and developer ecosystem tools
Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
Strong problem-solving skills and ability to work independently
Nice to Have:
Self-autonomy and project leadership experience
Experience with cameras and optical systems and audio systems
Responsibilities included but not limited to:
Provide technical support for wearable devices used in research and dogfooding
Troubleshoot and resolve issues related to hardware and software components
Analyze frequent failures and suggest solutions to improve device or tooling performance
Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
Maintain system documentation, including SOPs, known issues, and workarounds
Escalate non-standard issues to engineering and TPM teams using internal reporting tools
Debug errors and provide concrete bug fixes when possible
Collect data to verify device performance
Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
Provide first-level support for all technical issues
Train new employees and lead team initiatives
Create and update documentation (training, processes, etc.)
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Job Summary:
Vendor is seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.
Requirements:
3+ years of experience in software or system engineering supporting developer tools and ecosystems
3+ years of experience with data collection root cause analysis
Experience in computer vision and or machine learning libraries - along with debugging SW failures
2-3 years of Python and C++ experience and expertise
Experience with Fedora and other OS
ML and algorithmic/model understanding
Experience with SDKs and developer ecosystem tools
Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
Strong problem-solving skills and ability to work independently
Nice to Have:
Self-autonomy and project leadership experience
Experience with cameras and optical systems and audio systems
Responsibilities included but not limited to:
Provide technical support for wearable devices used in research and dogfooding
Troubleshoot and resolve issues related to hardware and software components
Analyze frequent failures and suggest solutions to improve device or tooling performance
Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
Maintain system documentation, including SOPs, known issues, and workarounds
Escalate non-standard issues to engineering and TPM teams using internal reporting tools
Debug errors and provide concrete bug fixes when possible
Collect data to verify device performance
Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
Provide first-level support for all technical issues
Train new employees and lead team initiatives
Create and update documentation (training, processes, etc.)
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job