Senior Service Desk Analyst
Salary undisclosed
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Service Desk Senior Analyst (Contract through 2025)
Pay Rate: 30-35 hourly on W2
Contract Role
5-3 days onsiteJohnson City, TX
Position Summary
We are seeking a Service Desk Senior Analyst to provide advanced troubleshooting and resolution for hardware, software, and network issues. This role will support root cause analysis, maintain corporate system images, and offer Tier 2 support for Service Desk Technicians.
Key Responsibilities
Technical Skills & Knowledge
Leadership & Soft Skills
Minimum Qualifications
Pay Details: $30.00 to $35.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Pay Rate: 30-35 hourly on W2
Contract Role
5-3 days onsiteJohnson City, TX
Position Summary
We are seeking a Service Desk Senior Analyst to provide advanced troubleshooting and resolution for hardware, software, and network issues. This role will support root cause analysis, maintain corporate system images, and offer Tier 2 support for Service Desk Technicians.
Key Responsibilities
- Diagnose and resolve technical issues through real-time discussions or chat with Service Desk Technicians.
- Document, update, and manage records in an ITIL-based ticketing system.
- Recommend hardware and software solutions to meet organizational needs.
- Provide advanced technical support for enterprise applications, tools, and utilities.
- Develop and execute scripts to manage software and automate processes.
- Assess and recommend software products to enhance efficiency.
- Participate in an on-call rotation, including evenings and weekends.
- Support various IT environments, including office, field, and training settings.
- Monitor IT systems, applications, and security performance.
- Assist with endpoint management, including software updates, OS patches, and security updates.
- Lead by example in troubleshooting, customer service, and documentation best practices.
- Develop training materials and programs for the IT Service Desk.
- Identify and propose process improvements and assist with implementation.
- Support the development and enforcement of IT policies and procedures.
- Evaluate system images for missing components and report issues to leadership.
- Collaborate with internal teams, including applications, development, systems, and network operations, to escalate and resolve issues.
- Participate in hiring evaluations for new team members.
Technical Skills & Knowledge
- Strong understanding of Windows and MacOS operating systems.
- Solid foundation in networking, including TCP/IP, DNS, DHCP, and VPN.
- Experience with Active Directory, Office 365, and Intune.
- Familiarity with IT Service Management (ITSM) tools.
- Understanding of cybersecurity best practices and tools.
Leadership & Soft Skills
- Prior team leadership experience preferred.
- Strong customer service mindset with a commitment to delivering high-quality support.
- Ability to multitask, prioritize workload, and adapt to shifting priorities.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
Minimum Qualifications
- Bachelor's degree in a related field or equivalent work experience.
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Endpoint Administrator Associate preferred.
- 7-10 years of experience in computer setup, troubleshooting, and system administration.
- Training or experience with System Center Configuration Manager (SCCM) and Intune Administration is a plus.
Pay Details: $30.00 to $35.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Service Desk Senior Analyst (Contract through 2025)
Pay Rate: 30-35 hourly on W2
Contract Role
5-3 days onsiteJohnson City, TX
Position Summary
We are seeking a Service Desk Senior Analyst to provide advanced troubleshooting and resolution for hardware, software, and network issues. This role will support root cause analysis, maintain corporate system images, and offer Tier 2 support for Service Desk Technicians.
Key Responsibilities
Technical Skills & Knowledge
Leadership & Soft Skills
Minimum Qualifications
Pay Details: $30.00 to $35.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Pay Rate: 30-35 hourly on W2
Contract Role
5-3 days onsiteJohnson City, TX
Position Summary
We are seeking a Service Desk Senior Analyst to provide advanced troubleshooting and resolution for hardware, software, and network issues. This role will support root cause analysis, maintain corporate system images, and offer Tier 2 support for Service Desk Technicians.
Key Responsibilities
- Diagnose and resolve technical issues through real-time discussions or chat with Service Desk Technicians.
- Document, update, and manage records in an ITIL-based ticketing system.
- Recommend hardware and software solutions to meet organizational needs.
- Provide advanced technical support for enterprise applications, tools, and utilities.
- Develop and execute scripts to manage software and automate processes.
- Assess and recommend software products to enhance efficiency.
- Participate in an on-call rotation, including evenings and weekends.
- Support various IT environments, including office, field, and training settings.
- Monitor IT systems, applications, and security performance.
- Assist with endpoint management, including software updates, OS patches, and security updates.
- Lead by example in troubleshooting, customer service, and documentation best practices.
- Develop training materials and programs for the IT Service Desk.
- Identify and propose process improvements and assist with implementation.
- Support the development and enforcement of IT policies and procedures.
- Evaluate system images for missing components and report issues to leadership.
- Collaborate with internal teams, including applications, development, systems, and network operations, to escalate and resolve issues.
- Participate in hiring evaluations for new team members.
Technical Skills & Knowledge
- Strong understanding of Windows and MacOS operating systems.
- Solid foundation in networking, including TCP/IP, DNS, DHCP, and VPN.
- Experience with Active Directory, Office 365, and Intune.
- Familiarity with IT Service Management (ITSM) tools.
- Understanding of cybersecurity best practices and tools.
Leadership & Soft Skills
- Prior team leadership experience preferred.
- Strong customer service mindset with a commitment to delivering high-quality support.
- Ability to multitask, prioritize workload, and adapt to shifting priorities.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
Minimum Qualifications
- Bachelor's degree in a related field or equivalent work experience.
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Endpoint Administrator Associate preferred.
- 7-10 years of experience in computer setup, troubleshooting, and system administration.
- Training or experience with System Center Configuration Manager (SCCM) and Intune Administration is a plus.
Pay Details: $30.00 to $35.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job