Manager, Account Management
Salary undisclosed
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About The Role
The Manager, Account Management role is critical to growing Uber Eats in the Northeast. You will be responsible for managing and driving the success of a team of individual contributors whose core responsibilities focus on the retention and growth of our Restaurant Partner base. It is a multi-faceted role in that it requires you to be a strong people leader with a proven ability to direct your team's efforts to drive key business metrics, while also taking a people first approach to develop and mentor both individual contributors and manager level team members across the Post Sale organization. Bonus points for knowing the local restaurant industry!
What You'll Do
The Manager, Account Management role is critical to growing Uber Eats in the Northeast. You will be responsible for managing and driving the success of a team of individual contributors whose core responsibilities focus on the retention and growth of our Restaurant Partner base. It is a multi-faceted role in that it requires you to be a strong people leader with a proven ability to direct your team's efforts to drive key business metrics, while also taking a people first approach to develop and mentor both individual contributors and manager level team members across the Post Sale organization. Bonus points for knowing the local restaurant industry!
What You'll Do
- Grow - Drive merchant revenue and value on Uber Eats through deepening our partnerships with them, leveraging Uber Eats tools such as marketing and product adoption, as well as new and innovative initiatives
- Connect - Engage directly and through your team with local restaurants and influencers, and understand which brands are key for us to unlock. Staying informed on restaurant trends is key to success in this role.
- Lead - Manage a team of highly skilled individual contributors that work to retain and grow our New York and New Jersey Restaurant Partners, while taking a people first approach to support development opportunities for members of the team.
- Influence - Work cross-functionally with our Sales, Product, Operations and Analytics teams to improve the Restaurant partner's experience and achieve revenue targets.
- Strategize - Work with senior leadership across the Sales and Ops org to devise and execute on the overall strategy for retaining and growing our SMB restaurant partner base.
- Analyze & Experiment - Develop and speak to models that evaluate the economic and strategic costs and benefits of various retention and growth initiatives programs and experiments.
- Diversity, Equality & Inclusion - Contribute to a culture that is committed to growing and empowering a more inclusive and diverse team environment.
- 4+ years of experience within the Account Management or Sales organizations
- 2 years in management preferred
- Experience being a leader among peers, influencing cross-functional partners and setting an example for others
- An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes
- Experience working closely and communicating effectively with diverse set of stakeholders in an ever-changing, rapid growth environment
- Extensive track record of call/seller/am coaching, developing people and building high performing teams.
- Excellent at building and auditing Account Management processes along with analyzing and articulating problems and opportunities therein
- High EQ and natural interpersonal skills. A connector and expert communicator
- Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
About The Role
The Manager, Account Management role is critical to growing Uber Eats in the Northeast. You will be responsible for managing and driving the success of a team of individual contributors whose core responsibilities focus on the retention and growth of our Restaurant Partner base. It is a multi-faceted role in that it requires you to be a strong people leader with a proven ability to direct your team's efforts to drive key business metrics, while also taking a people first approach to develop and mentor both individual contributors and manager level team members across the Post Sale organization. Bonus points for knowing the local restaurant industry!
What You'll Do
The Manager, Account Management role is critical to growing Uber Eats in the Northeast. You will be responsible for managing and driving the success of a team of individual contributors whose core responsibilities focus on the retention and growth of our Restaurant Partner base. It is a multi-faceted role in that it requires you to be a strong people leader with a proven ability to direct your team's efforts to drive key business metrics, while also taking a people first approach to develop and mentor both individual contributors and manager level team members across the Post Sale organization. Bonus points for knowing the local restaurant industry!
What You'll Do
- Grow - Drive merchant revenue and value on Uber Eats through deepening our partnerships with them, leveraging Uber Eats tools such as marketing and product adoption, as well as new and innovative initiatives
- Connect - Engage directly and through your team with local restaurants and influencers, and understand which brands are key for us to unlock. Staying informed on restaurant trends is key to success in this role.
- Lead - Manage a team of highly skilled individual contributors that work to retain and grow our New York and New Jersey Restaurant Partners, while taking a people first approach to support development opportunities for members of the team.
- Influence - Work cross-functionally with our Sales, Product, Operations and Analytics teams to improve the Restaurant partner's experience and achieve revenue targets.
- Strategize - Work with senior leadership across the Sales and Ops org to devise and execute on the overall strategy for retaining and growing our SMB restaurant partner base.
- Analyze & Experiment - Develop and speak to models that evaluate the economic and strategic costs and benefits of various retention and growth initiatives programs and experiments.
- Diversity, Equality & Inclusion - Contribute to a culture that is committed to growing and empowering a more inclusive and diverse team environment.
- 4+ years of experience within the Account Management or Sales organizations
- 2 years in management preferred
- Experience being a leader among peers, influencing cross-functional partners and setting an example for others
- An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes
- Experience working closely and communicating effectively with diverse set of stakeholders in an ever-changing, rapid growth environment
- Extensive track record of call/seller/am coaching, developing people and building high performing teams.
- Excellent at building and auditing Account Management processes along with analyzing and articulating problems and opportunities therein
- High EQ and natural interpersonal skills. A connector and expert communicator
- Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment