Customer Engagement Manager
Salary undisclosed
Checking job availability...
Original
Simplified
About Fello
Fello is a profitable, hyper-growth, VC-backed B2B SaaS startup on a mission to empower businesses with data-driven intelligence. Our AI-powered marketing automation platform helps businesses optimize engagement, make smarter decisions, and stay ahead in a competitive market.
With massive growth potential and a track record of success, we’re just getting started. If you’re passionate about innovation and want to be part of an industry-defining team, Fello is the place to be.
About You
Fello is a profitable, hyper-growth, VC-backed B2B SaaS startup on a mission to empower businesses with data-driven intelligence. Our AI-powered marketing automation platform helps businesses optimize engagement, make smarter decisions, and stay ahead in a competitive market.
With massive growth potential and a track record of success, we’re just getting started. If you’re passionate about innovation and want to be part of an industry-defining team, Fello is the place to be.
About You
- We are seeking someone to design our self-service Customer program. This role involves creating interactive resources such as email campaigns, webinars, and Loom tutorial videos, while also building out Fello Academy with valuable content. The role also requires someone with an analytical mindset who can use customer data to make informed roadmap decisions on how to build the self service onboarding experience for small business real estate agents. The goal is to drive adoption among our smaller sized business real estate agent customers, maximize their time to value, and ensure the steps of onboarding in the software are made simple.
- Create Content: Develop and maintain high-quality customer enablement materials such as video tutorials, webinars, help articles, training guides, and certification programs.
- Design Onboarding Process: Design an effective scaled onboarding process, to efficiently educate real estate agents how to use the platform & derive value.
- Train Customers: Create virtual training sessions for customers of all experience levels, tailoring content to specific use cases and agent personas.
- Constantly Optimize: Monitor customer engagement and gather feedback to continuously refine enablement materials, processes, and tools.
- Drive Adoption: Measure the success of enablement initiatives through metrics such as adoption rates, time-to-value, product usage, and NPS.
- Collaborate Cross-Functionally: Work closely with Product, Marketing, and Support teams to align enablement programs with product updates and business objectives.
- Advocate for Customers: Identify power users and customer advocates, fostering a culture of knowledge sharing within the customer community.
- Residential Real Estate industry experience
- Start up experience
- Proven track record of effectively creating self-serve customer onboarding programs
- Excellent communication skills, both verbally and written
- Experience creating enablement processes from the ground up, including playbooks, videos, and how-to guides
- Experience building and managing an externally facing platform for customer training and education
- Strong reporting and analytical capabilities
- Change management and project management
- Extreme attention to detail
- Competitive Compensation: Attractive salary and benefits package.
- Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance.
- Professional Growth: Opportunities for career advancement and professional development.
- Health & Wellness: Comprehensive health, dental, and vision insurance plans.
- Paid Time Off: Generous PTO and paid holidays to recharge and relax.
- Collaborative Culture: A supportive team environment that values innovation and collaboration.
- Equity Options: Opportunity to own a part of Fello and share in our success.
- Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies.
About Fello
Fello is a profitable, hyper-growth, VC-backed B2B SaaS startup on a mission to empower businesses with data-driven intelligence. Our AI-powered marketing automation platform helps businesses optimize engagement, make smarter decisions, and stay ahead in a competitive market.
With massive growth potential and a track record of success, we’re just getting started. If you’re passionate about innovation and want to be part of an industry-defining team, Fello is the place to be.
About You
Fello is a profitable, hyper-growth, VC-backed B2B SaaS startup on a mission to empower businesses with data-driven intelligence. Our AI-powered marketing automation platform helps businesses optimize engagement, make smarter decisions, and stay ahead in a competitive market.
With massive growth potential and a track record of success, we’re just getting started. If you’re passionate about innovation and want to be part of an industry-defining team, Fello is the place to be.
About You
- We are seeking someone to design our self-service Customer program. This role involves creating interactive resources such as email campaigns, webinars, and Loom tutorial videos, while also building out Fello Academy with valuable content. The role also requires someone with an analytical mindset who can use customer data to make informed roadmap decisions on how to build the self service onboarding experience for small business real estate agents. The goal is to drive adoption among our smaller sized business real estate agent customers, maximize their time to value, and ensure the steps of onboarding in the software are made simple.
- Create Content: Develop and maintain high-quality customer enablement materials such as video tutorials, webinars, help articles, training guides, and certification programs.
- Design Onboarding Process: Design an effective scaled onboarding process, to efficiently educate real estate agents how to use the platform & derive value.
- Train Customers: Create virtual training sessions for customers of all experience levels, tailoring content to specific use cases and agent personas.
- Constantly Optimize: Monitor customer engagement and gather feedback to continuously refine enablement materials, processes, and tools.
- Drive Adoption: Measure the success of enablement initiatives through metrics such as adoption rates, time-to-value, product usage, and NPS.
- Collaborate Cross-Functionally: Work closely with Product, Marketing, and Support teams to align enablement programs with product updates and business objectives.
- Advocate for Customers: Identify power users and customer advocates, fostering a culture of knowledge sharing within the customer community.
- Residential Real Estate industry experience
- Start up experience
- Proven track record of effectively creating self-serve customer onboarding programs
- Excellent communication skills, both verbally and written
- Experience creating enablement processes from the ground up, including playbooks, videos, and how-to guides
- Experience building and managing an externally facing platform for customer training and education
- Strong reporting and analytical capabilities
- Change management and project management
- Extreme attention to detail
- Competitive Compensation: Attractive salary and benefits package.
- Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance.
- Professional Growth: Opportunities for career advancement and professional development.
- Health & Wellness: Comprehensive health, dental, and vision insurance plans.
- Paid Time Off: Generous PTO and paid holidays to recharge and relax.
- Collaborative Culture: A supportive team environment that values innovation and collaboration.
- Equity Options: Opportunity to own a part of Fello and share in our success.
- Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies.