Adviceline Agent
Salary undisclosed
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Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 15,000 clients a year. In the backdrop of the current cost of living crisis, all our services are in high demand. To better serve our community, we want to increase our capacity for telephone support. We are looking for an Adviceline Agent, with the ability to take calls and provide information to our clients through our free phone helpline.
In Particular, The Role Requires You To
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability
In Particular, The Role Requires You To
- conduct a thorough exploration of the client’s problems over the phone in order to gain an accurate picture of their situation
- spot emergency issues and take appropriate action
- identify welfare benefits, grants, schemes and other sources of income that the client may be eligible for, using a benefit calculator where necessary.
- give comprehensive, reliable information and, if required, refer or signpost or book an appointment for the client, taking the most appropriate next step.
- write up case notes to Citizens Advice standards
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability
Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 15,000 clients a year. In the backdrop of the current cost of living crisis, all our services are in high demand. To better serve our community, we want to increase our capacity for telephone support. We are looking for an Adviceline Agent, with the ability to take calls and provide information to our clients through our free phone helpline.
In Particular, The Role Requires You To
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability
In Particular, The Role Requires You To
- conduct a thorough exploration of the client’s problems over the phone in order to gain an accurate picture of their situation
- spot emergency issues and take appropriate action
- identify welfare benefits, grants, schemes and other sources of income that the client may be eligible for, using a benefit calculator where necessary.
- give comprehensive, reliable information and, if required, refer or signpost or book an appointment for the client, taking the most appropriate next step.
- write up case notes to Citizens Advice standards
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability