Patient Access Specialist

This role is HYBRID First 60 days in office then 3 days WFH 2 Onsite Subject to change Who are we Jane Pauley is a multifunctional Federally Qualified Healthcare Center FQHC specializing in providing stable consistent healthcare to all individuals in need regardless of income or insurance status We are an ever growing innovative organization with 18 facilities in 4 counties spanning across the greater Indiana area We do what we do simply because we care for our communities Job Summary The Patient Access Specialist exists to ensure timely patient access to provider services The incumbent will handle all patient telephone calls with the highest level of professionalism and personal attention while achieving maximum customer satisfaction Strong interpersonal skills accurate data collection ability to identify available resources & match the patient andor referring provider to an accessible solution is necessary to achieve excellence in customer service The Patient Access Specialist has the potential to work from home If working from home we recommend a minimum of 25 to 50 Mbps internet speed and at least 15 Mbps if uploading large files Summary of Essential Job FunctionsResponsibilities Answer triage and process requests for new patient appointments with primary and specialty providers in a timely manner making sure that all appointments are made with respect to patient preferences & insurance plan where appropriateCollect and verify patient and insurance demographicsWorks with primary care and specialty provider offices to best coordinate transfer of required information and generate the best possible patient experienceEnsures that all scheduled appointmentsreferrals are appropriately documented to include accurate insurance and patient demographics Responsible to efficiently expedite the highest number of requests without compromising an exceptional customer experiencePromotes cooperation and helpful behaviors towards all Shares ideas and participates in performance improvement related activitiesMaintains professional demeanor in every level of communication whether inter department customer peer or leadershipMinimum Requirements High school diploma or GED equivalent requiredOne 1 year of experience in a healthcare setting using computerized scheduling softwareExcellent computer skills strong leadership qualities and excellent organization and project management skills Previous call center experience preferred Bilingual EnglishSpanish strongly preferred If bilingual employees must complete Bridging the Gap Program within one year of employmentBenefits Benefits package includes medical; dental; vision; life; voluntary life; long term disability; short term disability; generous paid time off; generous company match 401k retirement plan; tuition reimbursement; EAP and much more Come join an organization that cares

This role is HYBRID First 60 days in office then 3 days WFH 2 Onsite Subject to change Who are we Jane Pauley is a multifunctional Federally Qualified Healthcare Center FQHC specializing in providing stable consistent healthcare to all individuals in need regardless of income or insurance status We are an ever growing innovative organization with 18 facilities in 4 counties spanning across the greater Indiana area We do what we do simply because we care for our communities Job Summary The Patient Access Specialist exists to ensure timely patient access to provider services The incumbent will handle all patient telephone calls with the highest level of professionalism and personal attention while achieving maximum customer satisfaction Strong interpersonal skills accurate data collection ability to identify available resources & match the patient andor referring provider to an accessible solution is necessary to achieve excellence in customer service The Patient Access Specialist has the potential to work from home If working from home we recommend a minimum of 25 to 50 Mbps internet speed and at least 15 Mbps if uploading large files Summary of Essential Job FunctionsResponsibilities Answer triage and process requests for new patient appointments with primary and specialty providers in a timely manner making sure that all appointments are made with respect to patient preferences & insurance plan where appropriateCollect and verify patient and insurance demographicsWorks with primary care and specialty provider offices to best coordinate transfer of required information and generate the best possible patient experienceEnsures that all scheduled appointmentsreferrals are appropriately documented to include accurate insurance and patient demographics Responsible to efficiently expedite the highest number of requests without compromising an exceptional customer experiencePromotes cooperation and helpful behaviors towards all Shares ideas and participates in performance improvement related activitiesMaintains professional demeanor in every level of communication whether inter department customer peer or leadershipMinimum Requirements High school diploma or GED equivalent requiredOne 1 year of experience in a healthcare setting using computerized scheduling softwareExcellent computer skills strong leadership qualities and excellent organization and project management skills Previous call center experience preferred Bilingual EnglishSpanish strongly preferred If bilingual employees must complete Bridging the Gap Program within one year of employmentBenefits Benefits package includes medical; dental; vision; life; voluntary life; long term disability; short term disability; generous paid time off; generous company match 401k retirement plan; tuition reimbursement; EAP and much more Come join an organization that cares