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Technical Support Engineer

Salary undisclosed

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Company Description

ZKTeco USA is a global leader in biometric verification, providing innovative security and time management solutions. With a presence in Alpharetta, Georgia, ZKTeco integrates biometric techniques like fingerprints, facial recognition, and iris scanning with IoT, big data, and cloud storage to offer comprehensive services across various industries.

Role Description

This is a full-time on-site role for a Technical Support Engineer located in Alpharetta, GA at ZKTeco USA. The Technical Support Engineer will be responsible for providing technical support, troubleshooting, and analytical solutions to customers. Additionally, they will handle customer support inquiries and ensure high levels of customer service.

Qualifications

  • Technical Support and Troubleshooting skills
  • Strong Analytical Skills
  • Customer Support and Customer Service experience
  • Excellent problem-solving abilities
  • Effective communication skills
  • Experience in Hardware, Networking and Information Technology, or related field
  • Experience in the security or technology industry is a plus

Company Description

ZKTeco USA is a global leader in biometric verification, providing innovative security and time management solutions. With a presence in Alpharetta, Georgia, ZKTeco integrates biometric techniques like fingerprints, facial recognition, and iris scanning with IoT, big data, and cloud storage to offer comprehensive services across various industries.

Role Description

This is a full-time on-site role for a Technical Support Engineer located in Alpharetta, GA at ZKTeco USA. The Technical Support Engineer will be responsible for providing technical support, troubleshooting, and analytical solutions to customers. Additionally, they will handle customer support inquiries and ensure high levels of customer service.

Qualifications

  • Technical Support and Troubleshooting skills
  • Strong Analytical Skills
  • Customer Support and Customer Service experience
  • Excellent problem-solving abilities
  • Effective communication skills
  • Experience in Hardware, Networking and Information Technology, or related field
  • Experience in the security or technology industry is a plus