Customer Operations Administrator
Salary undisclosed
Checking job availability...
Original
Simplified
About Delinea:
Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
Apply today to help us achieve our mission.
Customer Operations Administrator Summary:
The Operations team supports the Product, Process & Systems initiatives that enable the Customer Experience team. This role focuses on optimizing processes, ensuring customer satisfaction, and improving the overall efficiency of the Customer Experience department.
What You'll Do:
Gainsight Admin
Why work at Delinea?
We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as 401(k) matching, ROTH, comprehensive life insurance, short-term and long-term disability insurance, an employee assistance program, generous discretionary time off (DTO), and 12 paid holidays. We support all families with 12 weeks of paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers. Secondary caregivers are offered 6 weeks of paid leave.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
Apply today to help us achieve our mission.
Customer Operations Administrator Summary:
The Operations team supports the Product, Process & Systems initiatives that enable the Customer Experience team. This role focuses on optimizing processes, ensuring customer satisfaction, and improving the overall efficiency of the Customer Experience department.
What You'll Do:
Gainsight Admin
- Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations) .
- Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM and configure the system to meet those needs (partnering with other operations teams as needed) .
- Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds.
- Manage day-to-day support of the CX team, including fielding questions, ad-hoc requests, monitor system performance, data integrity, user activity and suggestions to make recommendations.
- Identify opportunities for improvement of existing tools and processes. Prioritizing efficiencies across the post-sale customer organization (Technical Support & Professional Services)
- Monitoring metrics for customer satisfaction, customer goals, and business needs.
- Project coordination, including creating enablement documentation on process, cross-functional collaboration with other teams to learn process and fix issues as they arise.
- Assist in training the CX team on new process, tools and systems
- Understand CX Team process and guidelines to resolve issues or bugs that occur.
- CRM administration experience or certification (Bonus: Gainsight Admin Certified or Support Logic Admin Certified)
- 3+ Years in CS Ops, Renewals, CSM or other CS function.
- Passion for designing processes, Problem solver with a systems mindset
- Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
- Enjoy “getting your hands dirty” by digging into complex operations
- High degree of ownership over their work
- Clear communication with various personality types and learning styles
- Strong listening skills; open to input from other team members and departments
- Direct experience with Data & Analysis activities
Why work at Delinea?
- We’re passionate problem-solvers doing our part to make the world a safer place.
- We invest in people who are smart, self-motivated, and collaborative.
- What we offer in return is meaningful work, a culture of innovation and great career progression!
We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as 401(k) matching, ROTH, comprehensive life insurance, short-term and long-term disability insurance, an employee assistance program, generous discretionary time off (DTO), and 12 paid holidays. We support all families with 12 weeks of paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers. Secondary caregivers are offered 6 weeks of paid leave.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
About Delinea:
Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
Apply today to help us achieve our mission.
Customer Operations Administrator Summary:
The Operations team supports the Product, Process & Systems initiatives that enable the Customer Experience team. This role focuses on optimizing processes, ensuring customer satisfaction, and improving the overall efficiency of the Customer Experience department.
What You'll Do:
Gainsight Admin
Why work at Delinea?
We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as 401(k) matching, ROTH, comprehensive life insurance, short-term and long-term disability insurance, an employee assistance program, generous discretionary time off (DTO), and 12 paid holidays. We support all families with 12 weeks of paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers. Secondary caregivers are offered 6 weeks of paid leave.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
Apply today to help us achieve our mission.
Customer Operations Administrator Summary:
The Operations team supports the Product, Process & Systems initiatives that enable the Customer Experience team. This role focuses on optimizing processes, ensuring customer satisfaction, and improving the overall efficiency of the Customer Experience department.
What You'll Do:
Gainsight Admin
- Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations) .
- Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM and configure the system to meet those needs (partnering with other operations teams as needed) .
- Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds.
- Manage day-to-day support of the CX team, including fielding questions, ad-hoc requests, monitor system performance, data integrity, user activity and suggestions to make recommendations.
- Identify opportunities for improvement of existing tools and processes. Prioritizing efficiencies across the post-sale customer organization (Technical Support & Professional Services)
- Monitoring metrics for customer satisfaction, customer goals, and business needs.
- Project coordination, including creating enablement documentation on process, cross-functional collaboration with other teams to learn process and fix issues as they arise.
- Assist in training the CX team on new process, tools and systems
- Understand CX Team process and guidelines to resolve issues or bugs that occur.
- CRM administration experience or certification (Bonus: Gainsight Admin Certified or Support Logic Admin Certified)
- 3+ Years in CS Ops, Renewals, CSM or other CS function.
- Passion for designing processes, Problem solver with a systems mindset
- Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
- Enjoy “getting your hands dirty” by digging into complex operations
- High degree of ownership over their work
- Clear communication with various personality types and learning styles
- Strong listening skills; open to input from other team members and departments
- Direct experience with Data & Analysis activities
Why work at Delinea?
- We’re passionate problem-solvers doing our part to make the world a safer place.
- We invest in people who are smart, self-motivated, and collaborative.
- What we offer in return is meaningful work, a culture of innovation and great career progression!
We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as 401(k) matching, ROTH, comprehensive life insurance, short-term and long-term disability insurance, an employee assistance program, generous discretionary time off (DTO), and 12 paid holidays. We support all families with 12 weeks of paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers. Secondary caregivers are offered 6 weeks of paid leave.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.