Director of Operations, AMER

About Our Client

Our client is a leading cloud-based technology marketplace, simplifying the cloud journey for their partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, their mission is to build the technology marketplace of the future. They are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to them, and it’s business, and it is personal. They are passionate, creative and humorously offbeat. They work hard, keep it fun, and expect the best.

About The Role

The Director of Operations, Americas plays a critical role in driving operational excellence, effectiveness, and scalability across the region through data-driven decision-making. This role is responsible for optimizing efficiencies, enhancing performance, and enabling cross-functional collaboration to support business growth and ensure predictable execution of the Americas region strategic intent.

Working closely with regional business group leadership and corporate teams, the Director will streamline workflows, refine operational structures, and implement best practices to enhance strategies and drive profitability. A highly capable relationship manager, the Director will facilitate collaboration across departments, ensuring seamless interlocks between regional functions and corporate strategy. Additionally, they will support the implementation and delivery of key initiatives , leading operational transformation efforts that strengthen organizational agility and drive continuous improvement.

Essential Responsibilities and Percentage of Time Spent (includes, but is not limited to):

Operational Leadership & Strategic Execution (25%)

• Provide leadership and direction to regional teams, ensuring operational maturity, independence, and alignment with corporate goals.
• Drive a culture of operational excellence by implementing scalable solutions that enhance efficiency and effectiveness.

Cross-Functional Initiative Management & Project Delivery (25%)

• Lead and execute high-impact operational and cross-departmental initiatives sponsored by leadership to drive region-wide efficiency and precision.
• In partnership with the Global Value Management Office (VMO), develop and implement standardized project delivery frameworks that enhance execution, accountability, and measurable outcomes across regional operations.
• Oversee the adoption of best practices for project governance, ensuring operational initiatives align with business objectives and deliver sustainable value.

Performance Management & Business Reviews (20%)

• Support regional leaders in defining and tracking OKRs, Business Reviews, and scorecards using Workboard, ensuring alignment with regional and corporate objectives.
• Develop and refine performance monitoring frameworks that provide actionable insights and drive data-informed decision-making.
• Partner with stakeholders to ensure business review processes are structured, insightful, and contribute to operational and strategic improvements.

Data-Driven Decision Making & Continuous Improvement (15%)

• Utilize performance data, analytics, and industry best practices to drive operational efficiency.
• Ensure the effective use of dashboards, KPIs, and reporting tools to measure success and inform strategic decisions

Team Development & Leadership (15%)

• Hire, mentor, and develop a high-performing operations team, fostering a collaborative and results-driven environment.
• Communicate vision and purpose effectively in both 1:1 and group settings, ensuring alignment across the organization.

Ideal Skills, Experience, and Competencies:

• 6+ years in operations, strategy, or business management, with a strong focus on performance optimization, cross-functional leadership, and process improvement.
• Experience working in regional or global roles, driving operational execution across multiple teams and business units.
• Background in scaling operational processes, implementing best practices, and driving continuous improvement.
• Proven success in project delivery frameworks, including collaboration with Value Management Offices (VMOs) or similar governance structures.
• Proficiency in process improvement methodologies (e.g., Lean, Six Sigma) and project management frameworks (Agile, Scrum).

Required Behaviors:

• Compassionate Candour—We aim to assist others with candid, actionable feedback.
• Seek to Understand—Be open, curious and committed to learning.
• We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for the team.
• Do What You Say—Take ownership and honor your commitments; prioritize and deliver.
• Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes.
• Driven by Passion—Connects personal passion to the company mission, resilient in face of adversity and uncertainty in pursuit of mission.

Required Education & Certifications:

• B.A./B.S. in a related field or equivalent work experience.
• Bachelor's Degree (or similar): Fields such as Business Administration, Operations Management, Strategy, Data Analytics, Economics, or a related field or a related field.
• Operations, Project & Process Improvement:
• Lean Six Sigma Certification (Green or Black Belt)
• Certified Business Process Professional (CBPP)
• Project Management Professional (PMP) Certification

Compensation:

Qualified candidates can expect a compensation range of $137,000 to $167,000 or more depending on experience.

Benefits:

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups

About Our Client

Our client is a leading cloud-based technology marketplace, simplifying the cloud journey for their partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, their mission is to build the technology marketplace of the future. They are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to them, and it’s business, and it is personal. They are passionate, creative and humorously offbeat. They work hard, keep it fun, and expect the best.

About The Role

The Director of Operations, Americas plays a critical role in driving operational excellence, effectiveness, and scalability across the region through data-driven decision-making. This role is responsible for optimizing efficiencies, enhancing performance, and enabling cross-functional collaboration to support business growth and ensure predictable execution of the Americas region strategic intent.

Working closely with regional business group leadership and corporate teams, the Director will streamline workflows, refine operational structures, and implement best practices to enhance strategies and drive profitability. A highly capable relationship manager, the Director will facilitate collaboration across departments, ensuring seamless interlocks between regional functions and corporate strategy. Additionally, they will support the implementation and delivery of key initiatives , leading operational transformation efforts that strengthen organizational agility and drive continuous improvement.

Essential Responsibilities and Percentage of Time Spent (includes, but is not limited to):

Operational Leadership & Strategic Execution (25%)

• Provide leadership and direction to regional teams, ensuring operational maturity, independence, and alignment with corporate goals.
• Drive a culture of operational excellence by implementing scalable solutions that enhance efficiency and effectiveness.

Cross-Functional Initiative Management & Project Delivery (25%)

• Lead and execute high-impact operational and cross-departmental initiatives sponsored by leadership to drive region-wide efficiency and precision.
• In partnership with the Global Value Management Office (VMO), develop and implement standardized project delivery frameworks that enhance execution, accountability, and measurable outcomes across regional operations.
• Oversee the adoption of best practices for project governance, ensuring operational initiatives align with business objectives and deliver sustainable value.

Performance Management & Business Reviews (20%)

• Support regional leaders in defining and tracking OKRs, Business Reviews, and scorecards using Workboard, ensuring alignment with regional and corporate objectives.
• Develop and refine performance monitoring frameworks that provide actionable insights and drive data-informed decision-making.
• Partner with stakeholders to ensure business review processes are structured, insightful, and contribute to operational and strategic improvements.

Data-Driven Decision Making & Continuous Improvement (15%)

• Utilize performance data, analytics, and industry best practices to drive operational efficiency.
• Ensure the effective use of dashboards, KPIs, and reporting tools to measure success and inform strategic decisions

Team Development & Leadership (15%)

• Hire, mentor, and develop a high-performing operations team, fostering a collaborative and results-driven environment.
• Communicate vision and purpose effectively in both 1:1 and group settings, ensuring alignment across the organization.

Ideal Skills, Experience, and Competencies:

• 6+ years in operations, strategy, or business management, with a strong focus on performance optimization, cross-functional leadership, and process improvement.
• Experience working in regional or global roles, driving operational execution across multiple teams and business units.
• Background in scaling operational processes, implementing best practices, and driving continuous improvement.
• Proven success in project delivery frameworks, including collaboration with Value Management Offices (VMOs) or similar governance structures.
• Proficiency in process improvement methodologies (e.g., Lean, Six Sigma) and project management frameworks (Agile, Scrum).

Required Behaviors:

• Compassionate Candour—We aim to assist others with candid, actionable feedback.
• Seek to Understand—Be open, curious and committed to learning.
• We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for the team.
• Do What You Say—Take ownership and honor your commitments; prioritize and deliver.
• Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes.
• Driven by Passion—Connects personal passion to the company mission, resilient in face of adversity and uncertainty in pursuit of mission.

Required Education & Certifications:

• B.A./B.S. in a related field or equivalent work experience.
• Bachelor's Degree (or similar): Fields such as Business Administration, Operations Management, Strategy, Data Analytics, Economics, or a related field or a related field.
• Operations, Project & Process Improvement:
• Lean Six Sigma Certification (Green or Black Belt)
• Certified Business Process Professional (CBPP)
• Project Management Professional (PMP) Certification

Compensation:

Qualified candidates can expect a compensation range of $137,000 to $167,000 or more depending on experience.

Benefits:

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups