VIP Services Specialist (Full-Time) Starting at $18.50/hr

Job Overview

The VIP Services Specialist will act as a liaison between resort VIP guests, reporting directly to the VIP Services Manager. The VIP Services Specialist will personally handle VIP guest stays as delegated by the VIP Services Manager, ensuring a smooth stay, start to finish. The VIP Services Specialist must be creative and enjoy working within a fast-paced environment that is service and mission oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative and organizational skills, and the ability to maintain a focused balance among multiple priorities. The VIP Services Specialist will work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of time-sensitive activities and confidential matters with discretion.

Company Vehicle

Not designated to drive a company vehicle

Company Cell Phone

Entitled to company cell phone or company-defined stipend for use of personal cell phone

Minimum Requirements

• Minimum of three (3) years' experience in hospitality, preferably in a Guest Services area.
• Proficient in Windows, Microsoft Office Suite, Adobe Acrobat, and social media web platforms; proficiency with Opera, Resort Suite, and ResDiary a plus.
• Experience and interest in internal and external communications and partnership development.
• Detail oriented and able to manage competing priorities and multiple deadlines in a fast faced environment.
• Ability to work with a wide variety of people and in cooperation with co-workers efficiently and effectively.
• Possess and demonstrate patience and ability to handle issues involving several variables in changing situations.
• Ability to easily adapt to organizational and environmental changes.
• Consistently uphold Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty and Trust).
• Exhibit the Sea Island 5-Star Behavior Standards with guests, members, and co-workers.
• Must be flexible to work days, early mornings, evenings, weekends, and holidays.
• Uphold appropriate departmental standards of quality and timeliness.
• Uphold and ensure compliance with all company and departmental policies and procedures.
• Timely execution of other duties as delegated by leadership.
  
  

Qualifications

• Strong organizational skills and ability to achieve high performance goals, managing competing priorities and multiple deadlines in a fast-paced environment while maintaining excellent attention to detail.
• Strong interpersonal skills and the ability to build relationships with stakeholders, including team members, members, guests, board members, and external partners.
• Expert level written and verbal communication skills.
• Demonstrated proactive approaches to problem solving with strong decision-making capability.
  
  

Tasks/Responsibilities

• Act as liaison to all VIP guests, VIP families, and executive office VIP guests.
• Assist in development of VIP Services program.
• Generate and service VIP reservations, ensuring all aspects of stay (room type, amenities, itinerary, etc.) are processed and reviewed with appropriate departments.
• Greet all VIP guests at arrival and departure, when possible, and meet specific VIP guests as instructed by the VIP Services Manager.
• Research all incoming arrivals to determine and recognize VIP guests appropriately.
• Produce accurate and complete guest itinerary; coordinate with appropriate departments regarding same.
• Review any prior stay issues and ensure information is distributed to all appropriate departments.
• Develop efficient reporting process of UniFocus scores for distribution to appropriate senior leaders on a monthly basis.
• Develop plan and processes for problem solving team to tackle recurring stay defects.
• Enroll and satisfactorily complete Six Sigma Global Institute ("SSGI") training and certification within first six (6) months of employment; maintain certification and good standing as outlined by SSGI.
  
  

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull, and walk for prolonged periods.
• Ability to perform repetitive tasks with accuracy.
• Ability to lift, carry, pull, and push up to 30 pounds intermittently throughout a shift preferred.
• Ability to read, write, and communicate effectively in English, both written and verbal.
• May be exposed to mechanical, electrical, chemical, and fume hazards.
• Maintain compliance with Company Resort Professional Image Policy

Job Overview

The VIP Services Specialist will act as a liaison between resort VIP guests, reporting directly to the VIP Services Manager. The VIP Services Specialist will personally handle VIP guest stays as delegated by the VIP Services Manager, ensuring a smooth stay, start to finish. The VIP Services Specialist must be creative and enjoy working within a fast-paced environment that is service and mission oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative and organizational skills, and the ability to maintain a focused balance among multiple priorities. The VIP Services Specialist will work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of time-sensitive activities and confidential matters with discretion.

Company Vehicle

Not designated to drive a company vehicle

Company Cell Phone

Entitled to company cell phone or company-defined stipend for use of personal cell phone

Minimum Requirements

• Minimum of three (3) years' experience in hospitality, preferably in a Guest Services area.
• Proficient in Windows, Microsoft Office Suite, Adobe Acrobat, and social media web platforms; proficiency with Opera, Resort Suite, and ResDiary a plus.
• Experience and interest in internal and external communications and partnership development.
• Detail oriented and able to manage competing priorities and multiple deadlines in a fast faced environment.
• Ability to work with a wide variety of people and in cooperation with co-workers efficiently and effectively.
• Possess and demonstrate patience and ability to handle issues involving several variables in changing situations.
• Ability to easily adapt to organizational and environmental changes.
• Consistently uphold Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty and Trust).
• Exhibit the Sea Island 5-Star Behavior Standards with guests, members, and co-workers.
• Must be flexible to work days, early mornings, evenings, weekends, and holidays.
• Uphold appropriate departmental standards of quality and timeliness.
• Uphold and ensure compliance with all company and departmental policies and procedures.
• Timely execution of other duties as delegated by leadership.
  
  

Qualifications

• Strong organizational skills and ability to achieve high performance goals, managing competing priorities and multiple deadlines in a fast-paced environment while maintaining excellent attention to detail.
• Strong interpersonal skills and the ability to build relationships with stakeholders, including team members, members, guests, board members, and external partners.
• Expert level written and verbal communication skills.
• Demonstrated proactive approaches to problem solving with strong decision-making capability.
  
  

Tasks/Responsibilities

• Act as liaison to all VIP guests, VIP families, and executive office VIP guests.
• Assist in development of VIP Services program.
• Generate and service VIP reservations, ensuring all aspects of stay (room type, amenities, itinerary, etc.) are processed and reviewed with appropriate departments.
• Greet all VIP guests at arrival and departure, when possible, and meet specific VIP guests as instructed by the VIP Services Manager.
• Research all incoming arrivals to determine and recognize VIP guests appropriately.
• Produce accurate and complete guest itinerary; coordinate with appropriate departments regarding same.
• Review any prior stay issues and ensure information is distributed to all appropriate departments.
• Develop efficient reporting process of UniFocus scores for distribution to appropriate senior leaders on a monthly basis.
• Develop plan and processes for problem solving team to tackle recurring stay defects.
• Enroll and satisfactorily complete Six Sigma Global Institute ("SSGI") training and certification within first six (6) months of employment; maintain certification and good standing as outlined by SSGI.
  
  

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull, and walk for prolonged periods.
• Ability to perform repetitive tasks with accuracy.
• Ability to lift, carry, pull, and push up to 30 pounds intermittently throughout a shift preferred.
• Ability to read, write, and communicate effectively in English, both written and verbal.
• May be exposed to mechanical, electrical, chemical, and fume hazards.
• Maintain compliance with Company Resort Professional Image Policy