Financial Center Team Lead
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Countybank
Location: Greenville, SC
Countybank is seeking a Financial Center Team Lead (FCTL) to oversee the operations, sales, and performance of our retail branch team. The ideal candidate will lead and mentor staff, conduct performance reviews, and train new hires and existing tellers in the Greenville market. Additional responsibilities include uncovering and referring leads to other business lines, participating in internal branch audits, and supporting teller operations as needed.
The FCTL will engage in community events, uphold confidentiality, and embrace our corporate culture. You will work closely with the Retail Banking Sales Manager, Financial Center Support team, and Human Resources, to ensure compliance with regulations and policies.
Join us in serving our clients, communities, and fellow associates with excellence!
Key Responsibilities
Team Management
Education And Skills Desired
About Countybank
Our Mission: To Serve Our Clients, Our Communities, and Our Associates
Countybank began its service to the Greenwood community in 1933, when it was founded by a group of Greenwood businessmen as The County Bank. While the bank has evolved through its history to operate as a complete family of financial services, our core mission has never changed. We remain an independent, locally owned institution that is focused on meeting the financial needs of the families and businesses of Greenwood, Greenville, Greer, Simpsonville, Anderson and surrounding Upstate communities.
How We Give Back
The Countybank Foundation was formed in 1971, under the leadership of former bank president R. Thornwell Dunlap Jr., to identify specific charitable needs and to distribute funds to selected organizations on a yearly basis. Since 1990, the Foundation has contributed more than one million dollars to a wide variety of local civic, educational and cultural programs, including the establishment of several college scholarships and endowments.
In addition to the Foundation's contributions, Countybank employees spend thousands of volunteer hours in their communities. Currently, more than two-thirds of the associates at Countybank volunteer with local charitable and civic organizations.
Learn More
Visit us at www.ecountybank.com.
Location: Greenville, SC
Countybank is seeking a Financial Center Team Lead (FCTL) to oversee the operations, sales, and performance of our retail branch team. The ideal candidate will lead and mentor staff, conduct performance reviews, and train new hires and existing tellers in the Greenville market. Additional responsibilities include uncovering and referring leads to other business lines, participating in internal branch audits, and supporting teller operations as needed.
The FCTL will engage in community events, uphold confidentiality, and embrace our corporate culture. You will work closely with the Retail Banking Sales Manager, Financial Center Support team, and Human Resources, to ensure compliance with regulations and policies.
Join us in serving our clients, communities, and fellow associates with excellence!
Key Responsibilities
Team Management
- Ensure staff are well-informed about products, services, marketing, and other information from senior management.
- Facilitate regular team meetings focused on sales, service plans, and achieving results, incorporating recognition, knowledge, and best practice sharing.
- Communicate any concerns or relevant feedback from financial center staff to appropriate personnel.
- Clarify expectations, outline accountabilities, and support ongoing development through coaching for each managed associate. Ensure role-appropriate continuing education training is completed.
- Partner with Human Resources to perform various personnel functions, including staffing, performance reviews, and disciplinary actions.
- Schedule branch staffing and request coverage from the support team as needed.
- Be proficient in teller functions (including ATM and night depository processing, vault management, and customer service duties) or be willing to learn.
- Manage risks related to credit, operational, reputational, regulatory, and legal aspects of personal interactions.
- Perform monthly financial center audits and respond to findings from bi-annual audits.
- Perform general office management duties as assigned.
- Complete required training by established deadlines.
- Be proficient in teller functions (including ATM and night depository processing, vault management, and customer service duties) or be willing to learn.
- Manage risks related to credit, operational, reputational, regulatory, and legal aspects of personal interactions.
- Perform monthly financial center audits and respond to findings from bi-annual audits.
- Perform general office management duties as assigned.
- Complete required training by established deadlines.
Education And Skills Desired
- Associate or bachelor's degree in business or related field preferred.
- Ability to lead, mentor, and develop a team, including conducting performance reviews and providing ongoing coaching and support.
- Previous banking experience. Consumer lending experience is preferred or a willingness to learn.
- Basic knowledge of teller responsibilities or the ability to learn quickly.
- Knowledge of bank regulatory and compliance guidelines, as well as consumer and business banking products and services.
- Requires NMLS registration and annual renewals in compliance with the SAFE Act and other regulatory requirements.
- Proficiency in Microsoft Office and Excel.
- Ability to work independently with minimal supervision.
- Desire to serve customers and the community through volunteer efforts.
- Ability to maintain discretion, confidentiality, and professionalism in all situations.
- Self-motivated with a high level of initiative and excellent organizational skills.
- Thorough knowledge of departmental operations, bank operating policies, and procedures.
- Strong analytical, problem-solving, verbal, and written communication skills, including effective listening and public relations abilities.
About Countybank
Our Mission: To Serve Our Clients, Our Communities, and Our Associates
Countybank began its service to the Greenwood community in 1933, when it was founded by a group of Greenwood businessmen as The County Bank. While the bank has evolved through its history to operate as a complete family of financial services, our core mission has never changed. We remain an independent, locally owned institution that is focused on meeting the financial needs of the families and businesses of Greenwood, Greenville, Greer, Simpsonville, Anderson and surrounding Upstate communities.
How We Give Back
The Countybank Foundation was formed in 1971, under the leadership of former bank president R. Thornwell Dunlap Jr., to identify specific charitable needs and to distribute funds to selected organizations on a yearly basis. Since 1990, the Foundation has contributed more than one million dollars to a wide variety of local civic, educational and cultural programs, including the establishment of several college scholarships and endowments.
In addition to the Foundation's contributions, Countybank employees spend thousands of volunteer hours in their communities. Currently, more than two-thirds of the associates at Countybank volunteer with local charitable and civic organizations.
Learn More
Visit us at www.ecountybank.com.
Countybank
Location: Greenville, SC
Countybank is seeking a Financial Center Team Lead (FCTL) to oversee the operations, sales, and performance of our retail branch team. The ideal candidate will lead and mentor staff, conduct performance reviews, and train new hires and existing tellers in the Greenville market. Additional responsibilities include uncovering and referring leads to other business lines, participating in internal branch audits, and supporting teller operations as needed.
The FCTL will engage in community events, uphold confidentiality, and embrace our corporate culture. You will work closely with the Retail Banking Sales Manager, Financial Center Support team, and Human Resources, to ensure compliance with regulations and policies.
Join us in serving our clients, communities, and fellow associates with excellence!
Key Responsibilities
Team Management
Education And Skills Desired
About Countybank
Our Mission: To Serve Our Clients, Our Communities, and Our Associates
Countybank began its service to the Greenwood community in 1933, when it was founded by a group of Greenwood businessmen as The County Bank. While the bank has evolved through its history to operate as a complete family of financial services, our core mission has never changed. We remain an independent, locally owned institution that is focused on meeting the financial needs of the families and businesses of Greenwood, Greenville, Greer, Simpsonville, Anderson and surrounding Upstate communities.
How We Give Back
The Countybank Foundation was formed in 1971, under the leadership of former bank president R. Thornwell Dunlap Jr., to identify specific charitable needs and to distribute funds to selected organizations on a yearly basis. Since 1990, the Foundation has contributed more than one million dollars to a wide variety of local civic, educational and cultural programs, including the establishment of several college scholarships and endowments.
In addition to the Foundation's contributions, Countybank employees spend thousands of volunteer hours in their communities. Currently, more than two-thirds of the associates at Countybank volunteer with local charitable and civic organizations.
Learn More
Visit us at www.ecountybank.com.
Location: Greenville, SC
Countybank is seeking a Financial Center Team Lead (FCTL) to oversee the operations, sales, and performance of our retail branch team. The ideal candidate will lead and mentor staff, conduct performance reviews, and train new hires and existing tellers in the Greenville market. Additional responsibilities include uncovering and referring leads to other business lines, participating in internal branch audits, and supporting teller operations as needed.
The FCTL will engage in community events, uphold confidentiality, and embrace our corporate culture. You will work closely with the Retail Banking Sales Manager, Financial Center Support team, and Human Resources, to ensure compliance with regulations and policies.
Join us in serving our clients, communities, and fellow associates with excellence!
Key Responsibilities
Team Management
- Ensure staff are well-informed about products, services, marketing, and other information from senior management.
- Facilitate regular team meetings focused on sales, service plans, and achieving results, incorporating recognition, knowledge, and best practice sharing.
- Communicate any concerns or relevant feedback from financial center staff to appropriate personnel.
- Clarify expectations, outline accountabilities, and support ongoing development through coaching for each managed associate. Ensure role-appropriate continuing education training is completed.
- Partner with Human Resources to perform various personnel functions, including staffing, performance reviews, and disciplinary actions.
- Schedule branch staffing and request coverage from the support team as needed.
- Be proficient in teller functions (including ATM and night depository processing, vault management, and customer service duties) or be willing to learn.
- Manage risks related to credit, operational, reputational, regulatory, and legal aspects of personal interactions.
- Perform monthly financial center audits and respond to findings from bi-annual audits.
- Perform general office management duties as assigned.
- Complete required training by established deadlines.
- Be proficient in teller functions (including ATM and night depository processing, vault management, and customer service duties) or be willing to learn.
- Manage risks related to credit, operational, reputational, regulatory, and legal aspects of personal interactions.
- Perform monthly financial center audits and respond to findings from bi-annual audits.
- Perform general office management duties as assigned.
- Complete required training by established deadlines.
Education And Skills Desired
- Associate or bachelor's degree in business or related field preferred.
- Ability to lead, mentor, and develop a team, including conducting performance reviews and providing ongoing coaching and support.
- Previous banking experience. Consumer lending experience is preferred or a willingness to learn.
- Basic knowledge of teller responsibilities or the ability to learn quickly.
- Knowledge of bank regulatory and compliance guidelines, as well as consumer and business banking products and services.
- Requires NMLS registration and annual renewals in compliance with the SAFE Act and other regulatory requirements.
- Proficiency in Microsoft Office and Excel.
- Ability to work independently with minimal supervision.
- Desire to serve customers and the community through volunteer efforts.
- Ability to maintain discretion, confidentiality, and professionalism in all situations.
- Self-motivated with a high level of initiative and excellent organizational skills.
- Thorough knowledge of departmental operations, bank operating policies, and procedures.
- Strong analytical, problem-solving, verbal, and written communication skills, including effective listening and public relations abilities.
About Countybank
Our Mission: To Serve Our Clients, Our Communities, and Our Associates
Countybank began its service to the Greenwood community in 1933, when it was founded by a group of Greenwood businessmen as The County Bank. While the bank has evolved through its history to operate as a complete family of financial services, our core mission has never changed. We remain an independent, locally owned institution that is focused on meeting the financial needs of the families and businesses of Greenwood, Greenville, Greer, Simpsonville, Anderson and surrounding Upstate communities.
How We Give Back
The Countybank Foundation was formed in 1971, under the leadership of former bank president R. Thornwell Dunlap Jr., to identify specific charitable needs and to distribute funds to selected organizations on a yearly basis. Since 1990, the Foundation has contributed more than one million dollars to a wide variety of local civic, educational and cultural programs, including the establishment of several college scholarships and endowments.
In addition to the Foundation's contributions, Countybank employees spend thousands of volunteer hours in their communities. Currently, more than two-thirds of the associates at Countybank volunteer with local charitable and civic organizations.
Learn More
Visit us at www.ecountybank.com.