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Job Title: NOC Technician
Contract Duration: 6 Months
Location: Cary, NC
Work Type: Hybrid (Tuesday - Thursday onsite and Monday/Friday from home) - 8 am - 5 pm with the flexibility in schedule to be able to work another shift, if needed.
Job Description
Our client is seeking an NOC Technician I to assist the Network Operations team.
The Network Operations team monitors and maintains all of the division assets, supporting the frontline representation in the field and strategic programs.
Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution.
As a NOC Technician I, you will drive success with external customers through a sense of urgency, prioritization, and independent judgment in gathering and organizing relevant information.
Job Responsibilities
Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.
Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in the ticketing system.
Respond to customer inquiries and problems; respond to network activities including support of service level agreements.
The NOC Technician performs duties in accordance with documented methods of procedures and technical job aides.
Initiate communications between internal groups, vendors, customers and third-party carriers and partners.
Provide feedback for the use of NOC management applications, tools, processes and procedures.
Open Notice to Airmen tickets ("NOTAMS”) via the E-NOTAM websites for outages that impact lighted towers.
Escalate outage events and/or impairments that are not resolved within the prescribed timeframe.
Job Qualifications
Associate technical degree or equivalent work experience required. Bachelor's degree preferred.
Experience in a centralized repair, troubleshooting, and testing environment required.
Between 1-3 Years Of Customer Service Experience Preferred.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong organizational skills; ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About The Company
Global REIT specializing in wireless and broadcast communications real estate and infrastructure.
Key Features
Over 180,000 communication sites worldwide.
Nearly 41,000 properties in the US.
Approximately 139,000 properties internationally.
Data centers located across the US.
Leases space on wireless and broadcast towers, as well as in data centers.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-19356: #gttnonit #gttjobs
Job Title: NOC Technician
Contract Duration: 6 Months
Location: Cary, NC
Work Type: Hybrid (Tuesday - Thursday onsite and Monday/Friday from home) - 8 am - 5 pm with the flexibility in schedule to be able to work another shift, if needed.
Job Description
Our client is seeking an NOC Technician I to assist the Network Operations team.
The Network Operations team monitors and maintains all of the division assets, supporting the frontline representation in the field and strategic programs.
Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution.
As a NOC Technician I, you will drive success with external customers through a sense of urgency, prioritization, and independent judgment in gathering and organizing relevant information.
Job Responsibilities
Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.
Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in the ticketing system.
Respond to customer inquiries and problems; respond to network activities including support of service level agreements.
The NOC Technician performs duties in accordance with documented methods of procedures and technical job aides.
Initiate communications between internal groups, vendors, customers and third-party carriers and partners.
Provide feedback for the use of NOC management applications, tools, processes and procedures.
Open Notice to Airmen tickets ("NOTAMS”) via the E-NOTAM websites for outages that impact lighted towers.
Escalate outage events and/or impairments that are not resolved within the prescribed timeframe.
Job Qualifications
Associate technical degree or equivalent work experience required. Bachelor's degree preferred.
Experience in a centralized repair, troubleshooting, and testing environment required.
Between 1-3 Years Of Customer Service Experience Preferred.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong organizational skills; ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About The Company
Global REIT specializing in wireless and broadcast communications real estate and infrastructure.
Key Features
Over 180,000 communication sites worldwide.
Nearly 41,000 properties in the US.
Approximately 139,000 properties internationally.
Data centers located across the US.
Leases space on wireless and broadcast towers, as well as in data centers.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-19356: #gttnonit #gttjobs
- Cary, North Carolina
- NOC Engineer
- English
About
Job Title: NOC Technician
Contract Duration: 6 Months
Location: Cary, NC
Work Type: Hybrid (Tuesday - Thursday onsite and Monday/Friday from home) - 8 am - 5 pm with the flexibility in schedule to be able to work another shift, if needed.
Job Description
Our client is seeking an NOC Technician I to assist the Network Operations team.
The Network Operations team monitors and maintains all of the division assets, supporting the frontline representation in the field and strategic programs.
Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution.
As a NOC Technician I, you will drive success with external customers through a sense of urgency, prioritization, and independent judgment in gathering and organizing relevant information.
Job Responsibilities
Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.
Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in the ticketing system.
Respond to customer inquiries and problems; respond to network activities including support of service level agreements.
The NOC Technician performs duties in accordance with documented methods of procedures and technical job aides.
Initiate communications between internal groups, vendors, customers and third-party carriers and partners.
Provide feedback for the use of NOC management applications, tools, processes and procedures.
Open Notice to Airmen tickets ("NOTAMS”) via the E-NOTAM websites for outages that impact lighted towers.
Escalate outage events and/or impairments that are not resolved within the prescribed timeframe.
Job Qualifications
Associate technical degree or equivalent work experience required. Bachelor's degree preferred.
Experience in a centralized repair, troubleshooting, and testing environment required.
Between 1-3 Years Of Customer Service Experience Preferred.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong organizational skills; ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About The Company
Global REIT specializing in wireless and broadcast communications real estate and infrastructure.
Key Features
Over 180,000 communication sites worldwide.
Nearly 41,000 properties in the US.
Approximately 139,000 properties internationally.
Data centers located across the US.
Leases space on wireless and broadcast towers, as well as in data centers.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-19356: #gttnonit #gttjobs
Job Title: NOC Technician
Contract Duration: 6 Months
Location: Cary, NC
Work Type: Hybrid (Tuesday - Thursday onsite and Monday/Friday from home) - 8 am - 5 pm with the flexibility in schedule to be able to work another shift, if needed.
Job Description
Our client is seeking an NOC Technician I to assist the Network Operations team.
The Network Operations team monitors and maintains all of the division assets, supporting the frontline representation in the field and strategic programs.
Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution.
As a NOC Technician I, you will drive success with external customers through a sense of urgency, prioritization, and independent judgment in gathering and organizing relevant information.
Job Responsibilities
Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.
Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in the ticketing system.
Respond to customer inquiries and problems; respond to network activities including support of service level agreements.
The NOC Technician performs duties in accordance with documented methods of procedures and technical job aides.
Initiate communications between internal groups, vendors, customers and third-party carriers and partners.
Provide feedback for the use of NOC management applications, tools, processes and procedures.
Open Notice to Airmen tickets ("NOTAMS”) via the E-NOTAM websites for outages that impact lighted towers.
Escalate outage events and/or impairments that are not resolved within the prescribed timeframe.
Job Qualifications
Associate technical degree or equivalent work experience required. Bachelor's degree preferred.
Experience in a centralized repair, troubleshooting, and testing environment required.
Between 1-3 Years Of Customer Service Experience Preferred.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong organizational skills; ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About The Company
Global REIT specializing in wireless and broadcast communications real estate and infrastructure.
Key Features
Over 180,000 communication sites worldwide.
Nearly 41,000 properties in the US.
Approximately 139,000 properties internationally.
Data centers located across the US.
Leases space on wireless and broadcast towers, as well as in data centers.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-19356: #gttnonit #gttjobs
- Cary, North Carolina
- NOC Engineer
- English