IT Support Specialist II
Salary undisclosed
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About
Are you a tech-savvy problem solver with a passion for providing exceptional IT support in a fast-paced legal environment? As an IT Support Specialist II, you will play a critical role in ensuring seamless technology operations for attorneys, staff, and senior leadership.
This is more than just a help desk role—you will be the face of IT support, troubleshooting complex technical issues, legal applications, and workflow optimizations for a leading law firm.
Key Responsibilities
Job Type: Full-time
Pay: Up to $95,000.00 per year
Benefits
Nice-to-have skills
Are you a tech-savvy problem solver with a passion for providing exceptional IT support in a fast-paced legal environment? As an IT Support Specialist II, you will play a critical role in ensuring seamless technology operations for attorneys, staff, and senior leadership.
This is more than just a help desk role—you will be the face of IT support, troubleshooting complex technical issues, legal applications, and workflow optimizations for a leading law firm.
Key Responsibilities
- Frontline IT Support – Diagnose and resolve hardware, software, and network issues via phone, email, or in-person.
- Ticketing System Management – Log, track, and resolve IT requests efficiently, ensuring minimal downtime.
- Legal Application Support – Troubleshoot Microsoft Office 365, Citrix, document management systems, and legal-specific software critical to casework.
- Technology Training & Support – Provide desk-side coaching for attorneys and staff to improve technology use and efficiency.
- Trial & Meeting Support – Assist with A/V setups, video conferencing, and conference room technology to support high-profile legal proceedings.
- Hardware & Security Management – Track IT assets, configure devices for new hires, and escalate security risks when needed.
- On-Call Rotation – Participate in after-hours support to ensure uninterrupted firm operations (extra compensation provided).
- 2+ years of IT support experience in a law firm or corporate IT environment.
- Expert knowledge of Microsoft Office 365 (Word, Outlook, Excel, PowerPoint).
- Strong troubleshooting skills with Windows 10/11, Citrix, document management systems, and Adobe Acrobat Professional.
- Excellent communication & customer service skills – ability to work directly with attorneys, staff, and firm leadership.
- Experience managing user accounts in Active Directory and Microsoft Exchange.
- Ability to multitask and work effectively in a fast-paced, high-pressure environment.
- Experience supporting large international law firms.
- Familiarity with Mac OS support.
- Strong understanding of mobile device management and security best practices.
- Ability to troubleshoot complex network and connectivity issues.
- Multi-language proficiency is a plus.
- Impactful Work – Be a trusted IT advisor for attorneys handling high-profile cases.
- Career Growth – Gain hands-on experience with cutting-edge legal technology at a top-tier law firm.
- Competitive Pay & Benefits – Full benefits package, 401(k), paid time off, and extra compensation for on-call support.
- Collaborative Culture – Join a highly skilled IT team dedicated to problem-solving and innovation.
Job Type: Full-time
Pay: Up to $95,000.00 per year
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
- Monday to Friday
- IT Support at a large law firm: 2 years (Preferred)
- Desktop support: 2 years (Preferred)
- Active Directory: 2 years (Preferred)
- Office 365 and Windows 10/11: 2 years (Preferred)
- New York, NY 10016 (Required)
Nice-to-have skills
- Microsoft Office 365
- Citrix
- Active Directory
- Microsoft Exchange
- New York, New York
- Desktop Support
- Systems Administrator
- English
About
Are you a tech-savvy problem solver with a passion for providing exceptional IT support in a fast-paced legal environment? As an IT Support Specialist II, you will play a critical role in ensuring seamless technology operations for attorneys, staff, and senior leadership.
This is more than just a help desk role—you will be the face of IT support, troubleshooting complex technical issues, legal applications, and workflow optimizations for a leading law firm.
Key Responsibilities
Job Type: Full-time
Pay: Up to $95,000.00 per year
Benefits
Nice-to-have skills
Are you a tech-savvy problem solver with a passion for providing exceptional IT support in a fast-paced legal environment? As an IT Support Specialist II, you will play a critical role in ensuring seamless technology operations for attorneys, staff, and senior leadership.
This is more than just a help desk role—you will be the face of IT support, troubleshooting complex technical issues, legal applications, and workflow optimizations for a leading law firm.
Key Responsibilities
- Frontline IT Support – Diagnose and resolve hardware, software, and network issues via phone, email, or in-person.
- Ticketing System Management – Log, track, and resolve IT requests efficiently, ensuring minimal downtime.
- Legal Application Support – Troubleshoot Microsoft Office 365, Citrix, document management systems, and legal-specific software critical to casework.
- Technology Training & Support – Provide desk-side coaching for attorneys and staff to improve technology use and efficiency.
- Trial & Meeting Support – Assist with A/V setups, video conferencing, and conference room technology to support high-profile legal proceedings.
- Hardware & Security Management – Track IT assets, configure devices for new hires, and escalate security risks when needed.
- On-Call Rotation – Participate in after-hours support to ensure uninterrupted firm operations (extra compensation provided).
- 2+ years of IT support experience in a law firm or corporate IT environment.
- Expert knowledge of Microsoft Office 365 (Word, Outlook, Excel, PowerPoint).
- Strong troubleshooting skills with Windows 10/11, Citrix, document management systems, and Adobe Acrobat Professional.
- Excellent communication & customer service skills – ability to work directly with attorneys, staff, and firm leadership.
- Experience managing user accounts in Active Directory and Microsoft Exchange.
- Ability to multitask and work effectively in a fast-paced, high-pressure environment.
- Experience supporting large international law firms.
- Familiarity with Mac OS support.
- Strong understanding of mobile device management and security best practices.
- Ability to troubleshoot complex network and connectivity issues.
- Multi-language proficiency is a plus.
- Impactful Work – Be a trusted IT advisor for attorneys handling high-profile cases.
- Career Growth – Gain hands-on experience with cutting-edge legal technology at a top-tier law firm.
- Competitive Pay & Benefits – Full benefits package, 401(k), paid time off, and extra compensation for on-call support.
- Collaborative Culture – Join a highly skilled IT team dedicated to problem-solving and innovation.
Job Type: Full-time
Pay: Up to $95,000.00 per year
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
- Monday to Friday
- IT Support at a large law firm: 2 years (Preferred)
- Desktop support: 2 years (Preferred)
- Active Directory: 2 years (Preferred)
- Office 365 and Windows 10/11: 2 years (Preferred)
- New York, NY 10016 (Required)
Nice-to-have skills
- Microsoft Office 365
- Citrix
- Active Directory
- Microsoft Exchange
- New York, New York
- Desktop Support
- Systems Administrator
- English