Senior Tech Lead AIOps Engineering

The Technical Lead Infrastructure job leads the installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers. This job meets end user needs by confirming that uptime, performance, resource availability, and security of computers are within established operational guidelines. While establishing operational plans, this job leads large-scale projects and is recognized as a subject matter expert in the Technology Infrastructure field. This role uses their knowledge of computer languages and operations to find and fix problems in computer networks, such as network communications errors, storage problems, and malfunctioning server platforms.

Key Responsibilities and Duties

• Oversees the acquisition, installation, and any upgraded computer components and software and planning for service outages and other problems.
• Identifies, implements and monitors best practices for technology architecture, while providing expert advice on core infrastructure initiatives.
• Executes the engineering and operational roadmaps for domain services.
• Communicates project, operational, and strategy risks and opportunities to senior management, along with corrective action plans when required.
• Publishes metrics to qualify and quantify configuration success, and ensures that metrics measure appropriate operational and strategic goals.
• Approves documentation as it relates to domain configuration, routing, processes, and service records.
• Delivers on all project and operational commitments successfully, including quality and timeliness metrics.
• Coaches, mentors and delegates work to lower level professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5 Years Required; 7 Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Read more about your rights and view government notices .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

The Technical Lead Infrastructure job leads the installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers. This job meets end user needs by confirming that uptime, performance, resource availability, and security of computers are within established operational guidelines. While establishing operational plans, this job leads large-scale projects and is recognized as a subject matter expert in the Technology Infrastructure field. This role uses their knowledge of computer languages and operations to find and fix problems in computer networks, such as network communications errors, storage problems, and malfunctioning server platforms.

Key Responsibilities and Duties

• Oversees the acquisition, installation, and any upgraded computer components and software and planning for service outages and other problems.
• Identifies, implements and monitors best practices for technology architecture, while providing expert advice on core infrastructure initiatives.
• Executes the engineering and operational roadmaps for domain services.
• Communicates project, operational, and strategy risks and opportunities to senior management, along with corrective action plans when required.
• Publishes metrics to qualify and quantify configuration success, and ensures that metrics measure appropriate operational and strategic goals.
• Approves documentation as it relates to domain configuration, routing, processes, and service records.
• Delivers on all project and operational commitments successfully, including quality and timeliness metrics.
• Coaches, mentors and delegates work to lower level professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5 Years Required; 7 Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Read more about your rights and view government notices .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.