Epicareer Might not Working Properly
Learn More

Manager, Programs

Salary undisclosed

Checking job availability...

Original
Simplified
Job Details

Description

Program Manager OPINM3-

Job Summary

The Climbing Programs Manager is focused on teaching, supporting, and growing indoor youth and adult climbing programs which includes private coaching. This individual will report to the Gym Director and work closely with them to cultivate a team of skilled climbing instructors, create a program calendar that fits the needs of the community, and to support Movement’s mission and core values as they relate to climbing programs. As with all managers, they are expected to embody Movement’s mission and core values, leading by example for their staff.

Job Responsibilities

Teach the full breadth of youth and adult instructional programs at Movement (as needed)

Craft and share vision to other instructors, team members, and customers about programming

Ensure excellent customer service and delivery of instruction

Manage The Climbing Programs In Their Facility In Partnership And With Oversight Of The Gym Director, Including But Not Limited To

Partner with Gym Director team to strategize on gyms programming needs

Take necessary action to meet financial targets

Scheduling and communicating with team members

Managing private lesson requests

Manage Group Program requests

Partner with other department leads on meeting programming needs

Creating monthly program calendars with the goal of expanding and/or maximizing class enrollment and accessibility to our customer base

Hiring instructors, and providing new hire training with your gym trainers and ongoing mentorship to cultivate a team of skilled and passionate instructors and trainers who foster Movement's mission and values

Evaluating instructors and private coaches and determining their eligibility for promotions or raises based on instructional performance.

Monitoring and quality control of courses including responsibility for performance reviews for key instruction positions.

Manage the Climbing Program business unit at that facility, working to meet financial goals including overall revenue targets and comp/rev percentages which support the program and gym overall.

Assist Programs Leadership with creating new curricula, instructor training tools, and other resources that will support continued growth of Movement programs.

Drive local (in-gym or out-of-gym) marketing initiatives to support enrollment in programs. Includes using templates to create flyers, tabling promotions, and partnering with regional marketing coordinator and director team on wider initiatives

16 hours of Admin time - subject to change depended on business needs

5-10 hours of Instruction

15-20 hours of Desk

Job Requirements

Consistent positive energy and empathy

Excited to welcome individuals of all backgrounds and abilities into the climbing community

Incredible customer service skills, attention to detail and extensive experience with instruction, facilitation, and training staff.

A knowledgeable expert in the art of rock climbing, and an experienced climbing coach

Passionate about refining their own instructional style, and teaching others to do the same

Driven to build community around becoming a better climber

Strong leadership skills and the ability to effectively communicate team goals

Ability to effectively balance a range of administrative tasks and deadlines

Ability to build and lead a high-performing team

Solid computer skills (web-based applications, Word, Excel, POS applications)

Experience working to meet financial targets and staying on budget strongly preferred



Qualifications

Vision: Guides development and helps execute a compelling vision in alignment with the company’s mission, values, and goals; understands and makes empowered decisions

Leads Change: Leads change effectively to gain support and buy-in

Recognition: Encourages contributing thoughts and ideas, recognizes, and appreciates the contributions of all

Humility: Leads with humility by demonstrating a strong self-awareness and a willingness to seek input, partner with others, and listen to constructive feedback

Accountability: Builds a culture of accountability for actions and decisions; follows through on commitments

Intervene: Intervenes appropriately when others are not upholding diversity and inclusion practices

Celebrate Diversity: Promotes celebrating diversity in all facets; proactively creates a diverse community that acknowledges individual perspective and promotes sharing and listening to diverse ideas

Additional Information

This is a full-time, hourly position when combined with front desk responsibilities. Starting at $24.75/hr, with flexibility based on experience

Comprehensive medical, dental, vision, life, and disability

401k + match after meeting eligibility requirements

Employee Assistance Program

Free membership to all Movement gyms, guest passes, pro-deals and retail discounts
Job Details

Description

Program Manager OPINM3-

Job Summary

The Climbing Programs Manager is focused on teaching, supporting, and growing indoor youth and adult climbing programs which includes private coaching. This individual will report to the Gym Director and work closely with them to cultivate a team of skilled climbing instructors, create a program calendar that fits the needs of the community, and to support Movement’s mission and core values as they relate to climbing programs. As with all managers, they are expected to embody Movement’s mission and core values, leading by example for their staff.

Job Responsibilities

Teach the full breadth of youth and adult instructional programs at Movement (as needed)

Craft and share vision to other instructors, team members, and customers about programming

Ensure excellent customer service and delivery of instruction

Manage The Climbing Programs In Their Facility In Partnership And With Oversight Of The Gym Director, Including But Not Limited To

Partner with Gym Director team to strategize on gyms programming needs

Take necessary action to meet financial targets

Scheduling and communicating with team members

Managing private lesson requests

Manage Group Program requests

Partner with other department leads on meeting programming needs

Creating monthly program calendars with the goal of expanding and/or maximizing class enrollment and accessibility to our customer base

Hiring instructors, and providing new hire training with your gym trainers and ongoing mentorship to cultivate a team of skilled and passionate instructors and trainers who foster Movement's mission and values

Evaluating instructors and private coaches and determining their eligibility for promotions or raises based on instructional performance.

Monitoring and quality control of courses including responsibility for performance reviews for key instruction positions.

Manage the Climbing Program business unit at that facility, working to meet financial goals including overall revenue targets and comp/rev percentages which support the program and gym overall.

Assist Programs Leadership with creating new curricula, instructor training tools, and other resources that will support continued growth of Movement programs.

Drive local (in-gym or out-of-gym) marketing initiatives to support enrollment in programs. Includes using templates to create flyers, tabling promotions, and partnering with regional marketing coordinator and director team on wider initiatives

16 hours of Admin time - subject to change depended on business needs

5-10 hours of Instruction

15-20 hours of Desk

Job Requirements

Consistent positive energy and empathy

Excited to welcome individuals of all backgrounds and abilities into the climbing community

Incredible customer service skills, attention to detail and extensive experience with instruction, facilitation, and training staff.

A knowledgeable expert in the art of rock climbing, and an experienced climbing coach

Passionate about refining their own instructional style, and teaching others to do the same

Driven to build community around becoming a better climber

Strong leadership skills and the ability to effectively communicate team goals

Ability to effectively balance a range of administrative tasks and deadlines

Ability to build and lead a high-performing team

Solid computer skills (web-based applications, Word, Excel, POS applications)

Experience working to meet financial targets and staying on budget strongly preferred



Qualifications

Vision: Guides development and helps execute a compelling vision in alignment with the company’s mission, values, and goals; understands and makes empowered decisions

Leads Change: Leads change effectively to gain support and buy-in

Recognition: Encourages contributing thoughts and ideas, recognizes, and appreciates the contributions of all

Humility: Leads with humility by demonstrating a strong self-awareness and a willingness to seek input, partner with others, and listen to constructive feedback

Accountability: Builds a culture of accountability for actions and decisions; follows through on commitments

Intervene: Intervenes appropriately when others are not upholding diversity and inclusion practices

Celebrate Diversity: Promotes celebrating diversity in all facets; proactively creates a diverse community that acknowledges individual perspective and promotes sharing and listening to diverse ideas

Additional Information

This is a full-time, hourly position when combined with front desk responsibilities. Starting at $24.75/hr, with flexibility based on experience

Comprehensive medical, dental, vision, life, and disability

401k + match after meeting eligibility requirements

Employee Assistance Program

Free membership to all Movement gyms, guest passes, pro-deals and retail discounts