Client Tech Analyst, IV

Job Type:
Regular

Client Tech Analyst, IV

RAND seeks a Client Tech Analyst, IV to provide technical administrator support and expertise for Windows and Apple devices, Microsoft Office 365 applications, and other applications for enterprise use.

Duties

• Account management, meeting assistance, computer deliveries, secure VTC support, and new user orientations in secure computing environments.
• Being the primary Data Transfer Officer in the secure facility.
• Assist with Installation and maintenance of Cisco networking equipment, partnering with the network operations team.
• Acquire, configure and deploy computer systems in a secure facility.
• Diagnose and troubleshoot hardware and software problems. Act as an escalation resource for problem resolution.
• Completion of a wide range of customer requests; ensure the highest levels of customer satisfaction and IT service availability.
• Support for TS-VoIP audio services and equipment.
• Adherence to ITIL best practices including Change Management, Problem Management and Service and Support standards.
• Implementation of technical controls, regulations and processes required by organizational security practices and Department of Defense Security Technical Implementation Guides (STIGs).
• Preparation of IT systems for announced and unannounced audits from regulators agencies; account for and report on auditable technical configurations and controls.

Basic Qualifications

• Minimum of 3 Years of experience troubleshooting technical issues working in a team environment.
• Proven experience with Windows and Apple computers, iPhones, network connected printers and IP telephones.
• Usage and training experience with Microsoft Office 365 applications.
• Incident and request fulfillment handling with a demonstrated sense of urgency.
• Inventory control and equipment management experience.
• Enjoys providing great customer service in a feedback driven environment.

Preferred Qualifications

• Jira, Confluence, Workday, NetIQ, BigFix, Jamf, Adobe and PowerShell experience highly preferred.
• Project management experience.
• Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors.

Education

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Related certifications preferred.

Experience

• Minimum of 3 years of relevant experience to include roles with increasing responsibility and training.
• 5 years of relevant experience preferred.
• Must become DoD 8140 compliant within first 6 months of hire. CompTIA A +CE, Network + CE, CCNA Security, or SSCP.
• Serve as the primary point of contact between classified office personnel and the Enterprise Service Center for IT and network-related issues.
• Perform duties as a Trusted agent to issue and implement RSA tokens and PKI certificates to end users.
• Maintain IT documentation, including troubleshooting guides and FAQs.
• Assist in IT asset management, tracking hardware and software inventory within the office environment.
• Familiarity with IT service management (ITSM) tools and ticketing systems.

Security Clearance

• Must meet eligibility requirements to currently access U.S. government classified information.

Location(s)

Washington D.C. (Arlington, VA), Santa Monica, CA

Positions Open

Two

Salary Range : $75,700 - $112,400

RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate's work experience, education/training, skills, expertise; and internal equity.The salary range includes base pay plus RAND's sabbatic pay (which provides additional compensation above base pay when vacation is taken). In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time-off and more.

Equal Opportunity Employer

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Type:
Regular

Client Tech Analyst, IV

RAND seeks a Client Tech Analyst, IV to provide technical administrator support and expertise for Windows and Apple devices, Microsoft Office 365 applications, and other applications for enterprise use.

Duties

• Account management, meeting assistance, computer deliveries, secure VTC support, and new user orientations in secure computing environments.
• Being the primary Data Transfer Officer in the secure facility.
• Assist with Installation and maintenance of Cisco networking equipment, partnering with the network operations team.
• Acquire, configure and deploy computer systems in a secure facility.
• Diagnose and troubleshoot hardware and software problems. Act as an escalation resource for problem resolution.
• Completion of a wide range of customer requests; ensure the highest levels of customer satisfaction and IT service availability.
• Support for TS-VoIP audio services and equipment.
• Adherence to ITIL best practices including Change Management, Problem Management and Service and Support standards.
• Implementation of technical controls, regulations and processes required by organizational security practices and Department of Defense Security Technical Implementation Guides (STIGs).
• Preparation of IT systems for announced and unannounced audits from regulators agencies; account for and report on auditable technical configurations and controls.

Basic Qualifications

• Minimum of 3 Years of experience troubleshooting technical issues working in a team environment.
• Proven experience with Windows and Apple computers, iPhones, network connected printers and IP telephones.
• Usage and training experience with Microsoft Office 365 applications.
• Incident and request fulfillment handling with a demonstrated sense of urgency.
• Inventory control and equipment management experience.
• Enjoys providing great customer service in a feedback driven environment.

Preferred Qualifications

• Jira, Confluence, Workday, NetIQ, BigFix, Jamf, Adobe and PowerShell experience highly preferred.
• Project management experience.
• Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors.

Education

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Related certifications preferred.

Experience

• Minimum of 3 years of relevant experience to include roles with increasing responsibility and training.
• 5 years of relevant experience preferred.
• Must become DoD 8140 compliant within first 6 months of hire. CompTIA A +CE, Network + CE, CCNA Security, or SSCP.
• Serve as the primary point of contact between classified office personnel and the Enterprise Service Center for IT and network-related issues.
• Perform duties as a Trusted agent to issue and implement RSA tokens and PKI certificates to end users.
• Maintain IT documentation, including troubleshooting guides and FAQs.
• Assist in IT asset management, tracking hardware and software inventory within the office environment.
• Familiarity with IT service management (ITSM) tools and ticketing systems.

Security Clearance

• Must meet eligibility requirements to currently access U.S. government classified information.

Location(s)

Washington D.C. (Arlington, VA), Santa Monica, CA

Positions Open

Two

Salary Range : $75,700 - $112,400

RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate's work experience, education/training, skills, expertise; and internal equity.The salary range includes base pay plus RAND's sabbatic pay (which provides additional compensation above base pay when vacation is taken). In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time-off and more.

Equal Opportunity Employer

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.