Support for Jenzabar and Blackboard (Edutech)

Job description:

Strategy and Leadership:

• Collaborate and communicate effectively with senior leaders, customers, internal partners, and external stakeholders.
• Lead and execute against the broader digital and technology vision and strategy, ensuring alignment with business goals.
• Develop and lead a visionary education application ecosystem strategy aligned with strategic business objectives and customer and employee enablement.
• Drive the development of technology products aligned with business goals overseeing the entire product lifecycle, from concept to launch.
• Drive business transformation through modernization, integration, and the incorporation of hyper-automation, artificial intelligence, and innovation.
• Own the education business technology and application strategy, solutions, investment roadmap, and execution priorities, aligning them with evolving business goals.
• Lead strategic and operational planning to achieve education business goals by fostering innovation, prioritizing initiatives, and coordinating the evaluation, deployment, and management of current and future solutions.
• Stay informed about market trends and emerging regulatory requirements, educating and strategizing accordingly.

Operational Management

• Collaborate with business and key stakeholders to plan, prioritize, and schedule applications development and enhancement requests, while providing direction and guidance to the applications development staff.
• Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations.
• Ensure continuous delivery of services through oversight of service level agreements with end users and monitoring of systems performance.
• Prioritize, and manage execution of projects and the project portfolio as they relate to the selection, acquisition, development, and installation of education technology solutions.
• Drives stakeholder satisfaction by delivering quality applications and support with controlled and planned change management.
• Provide oversight in standards adherence through reviews of project work including detailed technical specifications and application code.
• Develop business case justifications and cost/benefit analyses for technology spending and initiatives.

Technical Delivery

• Design, write, and optimize complex SQL queries, views, functions, and stored procedures for data analysis, reporting, and application features.
• Maintain and enhance student portals using HTML, CSS, and SQL for user-facing interfaces and backend data integration.
• Collaborate with academic and administrative departments to understand business needs and translate them into technical solutions within the SIS.
• Troubleshoot and resolve technical issues related to the SIS and portal, working closely with internal IT staff and vendors as needed.
• Analyze data integrity and system performance; identify and implement improvements.
• Develop and maintain technical documentation, including process workflows, data dictionaries, and user guides.
• Participate in SIS upgrades, data migrations, and integrations with other institutional systems (e.g., LMS, CRM).
• Provide technical support to end users, including training and assistance with system features and reporting tools.
• Ensure compliance with data privacy regulations (FERPA) and institutional policies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job description:

Strategy and Leadership:

• Collaborate and communicate effectively with senior leaders, customers, internal partners, and external stakeholders.
• Lead and execute against the broader digital and technology vision and strategy, ensuring alignment with business goals.
• Develop and lead a visionary education application ecosystem strategy aligned with strategic business objectives and customer and employee enablement.
• Drive the development of technology products aligned with business goals overseeing the entire product lifecycle, from concept to launch.
• Drive business transformation through modernization, integration, and the incorporation of hyper-automation, artificial intelligence, and innovation.
• Own the education business technology and application strategy, solutions, investment roadmap, and execution priorities, aligning them with evolving business goals.
• Lead strategic and operational planning to achieve education business goals by fostering innovation, prioritizing initiatives, and coordinating the evaluation, deployment, and management of current and future solutions.
• Stay informed about market trends and emerging regulatory requirements, educating and strategizing accordingly.

Operational Management

• Collaborate with business and key stakeholders to plan, prioritize, and schedule applications development and enhancement requests, while providing direction and guidance to the applications development staff.
• Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations.
• Ensure continuous delivery of services through oversight of service level agreements with end users and monitoring of systems performance.
• Prioritize, and manage execution of projects and the project portfolio as they relate to the selection, acquisition, development, and installation of education technology solutions.
• Drives stakeholder satisfaction by delivering quality applications and support with controlled and planned change management.
• Provide oversight in standards adherence through reviews of project work including detailed technical specifications and application code.
• Develop business case justifications and cost/benefit analyses for technology spending and initiatives.

Technical Delivery

• Design, write, and optimize complex SQL queries, views, functions, and stored procedures for data analysis, reporting, and application features.
• Maintain and enhance student portals using HTML, CSS, and SQL for user-facing interfaces and backend data integration.
• Collaborate with academic and administrative departments to understand business needs and translate them into technical solutions within the SIS.
• Troubleshoot and resolve technical issues related to the SIS and portal, working closely with internal IT staff and vendors as needed.
• Analyze data integrity and system performance; identify and implement improvements.
• Develop and maintain technical documentation, including process workflows, data dictionaries, and user guides.
• Participate in SIS upgrades, data migrations, and integrations with other institutional systems (e.g., LMS, CRM).
• Provide technical support to end users, including training and assistance with system features and reporting tools.
• Ensure compliance with data privacy regulations (FERPA) and institutional policies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.