TEAM LEAD EPIC PATIENT ENGAGEMENT

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than one hundred years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.
We are seeking a Team Lead for our Epic - Patient Engagement team.
The Team Lead - Patient Engagement will lead a dynamic team focused on expanding and enhancing Epic software throughout Montefiore Health System. Responsibilities include hands-on participation and oversight of workflow analysis, data collection, system design, and technical troubleshooting associated with Epic solutions. The Team Lead will prepare detailed requirement specifications, provide technical expertise in identifying and evaluating system enhancements, and manage the overall design, build, testing, installation, and maintenance of Epic applications. The Team lead will partner with the manager to execute responsibilities below.

Responsibilities include:

Oversee and delegate tasks, guiding team members in the execution of responsibilities.
Provide performance management feedback and identify training needs for team members.
Participate in staffing decisions, including promotions and hiring.
Lead project planning activities, clearly defining project scope, objectives, resource needs, and priorities.
Proactively identify, communicate, and manage project risks and issues.
Provide high-level client service by resolving escalated incidents through advanced troubleshooting, analysis, and vendor collaboration.
Conduct design and code reviews to ensure system efficiency, adherence to standards, and operational feasibility.
Maintain expertise in industry best practices, emerging technologies, and business trends to effectively advise management and team members.
Provide 24 x 7 remote on-call support on a rotating schedule, and as-needed on-site support within Montefiore Medical Center hospitals and affiliates.

Requirements include:

Bachelor's degree in computer science or related field, or equivalent experience.
Epic certification in at least one of the following modules: Epic Ambulatory, Epic ClinDoc, Epic MyChart (if not certified upon hire, MyChart certification is required within 3 months).
Experience in Epic application implementation, configuration, go-live support, troubleshooting, testing, and maintenance.
Demonstrated leadership experience, including team coordination, delegation, performance management, and mentoring. Must have at least two years of experience directly supervising staff, providing coaching and performance feedback, and overseeing team development in a healthcare IT or related setting.
Strong analytical and problem-solving skills, along with effective technical documentation abilities.
Excellent professional communication skills, both written and verbal.
Proficient desktop skills including Word, Excel, and PowerPoint.
Experience working directly with clinical and business end users.

Preferred:

Experience with Epic Secure Chat implementation and support.
Technical skills related to programming or other relevant IT areas.
Experience in Telehealth and mobile patient engagement solutions.

MEETING ALL REQUIREMENTS FOR EPIC CERTIFICATION IS A CONDITION OF EMPLOYMENT.

Montefiore requires employees to be vaccinated, including for flu and COVID.

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: ELMSFORD Employment Status: Regular Full-Time Address: 555 Taxter Road, Elmsford
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 224488 Salary Range/Pay Rate: -

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please click here .

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

SF-DICE-MIT; LI-SC1-REDIRECT

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than one hundred years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.
We are seeking a Team Lead for our Epic - Patient Engagement team.
The Team Lead - Patient Engagement will lead a dynamic team focused on expanding and enhancing Epic software throughout Montefiore Health System. Responsibilities include hands-on participation and oversight of workflow analysis, data collection, system design, and technical troubleshooting associated with Epic solutions. The Team Lead will prepare detailed requirement specifications, provide technical expertise in identifying and evaluating system enhancements, and manage the overall design, build, testing, installation, and maintenance of Epic applications. The Team lead will partner with the manager to execute responsibilities below.

Responsibilities include:

Oversee and delegate tasks, guiding team members in the execution of responsibilities.
Provide performance management feedback and identify training needs for team members.
Participate in staffing decisions, including promotions and hiring.
Lead project planning activities, clearly defining project scope, objectives, resource needs, and priorities.
Proactively identify, communicate, and manage project risks and issues.
Provide high-level client service by resolving escalated incidents through advanced troubleshooting, analysis, and vendor collaboration.
Conduct design and code reviews to ensure system efficiency, adherence to standards, and operational feasibility.
Maintain expertise in industry best practices, emerging technologies, and business trends to effectively advise management and team members.
Provide 24 x 7 remote on-call support on a rotating schedule, and as-needed on-site support within Montefiore Medical Center hospitals and affiliates.

Requirements include:

Bachelor's degree in computer science or related field, or equivalent experience.
Epic certification in at least one of the following modules: Epic Ambulatory, Epic ClinDoc, Epic MyChart (if not certified upon hire, MyChart certification is required within 3 months).
Experience in Epic application implementation, configuration, go-live support, troubleshooting, testing, and maintenance.
Demonstrated leadership experience, including team coordination, delegation, performance management, and mentoring. Must have at least two years of experience directly supervising staff, providing coaching and performance feedback, and overseeing team development in a healthcare IT or related setting.
Strong analytical and problem-solving skills, along with effective technical documentation abilities.
Excellent professional communication skills, both written and verbal.
Proficient desktop skills including Word, Excel, and PowerPoint.
Experience working directly with clinical and business end users.

Preferred:

Experience with Epic Secure Chat implementation and support.
Technical skills related to programming or other relevant IT areas.
Experience in Telehealth and mobile patient engagement solutions.

MEETING ALL REQUIREMENTS FOR EPIC CERTIFICATION IS A CONDITION OF EMPLOYMENT.

Montefiore requires employees to be vaccinated, including for flu and COVID.

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: ELMSFORD Employment Status: Regular Full-Time Address: 555 Taxter Road, Elmsford
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 224488 Salary Range/Pay Rate: -

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please click here .

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

SF-DICE-MIT; LI-SC1-REDIRECT

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.