Franchise Area Operations Director

Job Description

Franchise Area Operations Director - ABM Franchising

Position Summary:

Responsible for all franchise operations across the ABM Franchising vertical, ensuring that ABM Franchising is providing consistent, professional, and quality service to every customer. The Franchise Area Operations Director will be the company expert in all aspects of ABM Franchising’s line of service, using experience and expertise to develop and implement a sustainable program that leads the franchise support industry. Further responsible for ensuring overall adherence to safety and compliance policies, standards, and procedures established by the company, by our clients (via contractual requirements), and by regulatory authorities across the organization.

Essential Job Functions and Responsibilities:

• Accountable for the development, execution, and management of ABM Franchising service programs.
• Formulate long-term strategies to enhance Franchise’s service program effectiveness and align them with the overall ABM’s business goals.
• Support business development activities by working with ABM Franchising department personnel to create and develop projects bringing value to the franchising network.
• Identify and pursue strategic partnerships with Franchisees that drive growth and expand the franchising network.
• Implement strategic Franchisee relationships management practices to foster long-term loyalty and satisfaction.
• Administer and/or implement quality and performance systems, programs, processes, procedures, and/or plans throughout the organization.
• Develop and maintain a good, professional working relationship with all customers, establishing a clear line of communication at all levels and lines of service.
• Ensure an active client visitation program is maintained within each region.
• Prepare for and participate in weekly senior management meetings to discuss key business initiatives, compliance, financial updates, new business, and operational performance.
• Generate and participate in monthly and quarterly performance reviews for the organization and for external clients.
• Participate in sales and operational performance presentations to clients.
• Act as a project manager for franchise business start-ups ensuring smooth transition with minimal operational impact to customers while maintaining quality performance and keeping within budgetary limits.
• Maintain overall compliance culture with all safety, security, compliance, and quality standards and procedures established by the Company, by our clients, and by regulatory authorities at each operation within the Division.
• Willingness and ability to drive revenue-enhancing initiatives in addition to normal responsibilities.
• Oversee Franchise Teams to sustain the strategy.
  
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description

Franchise Area Operations Director - ABM Franchising

Position Summary:

Responsible for all franchise operations across the ABM Franchising vertical, ensuring that ABM Franchising is providing consistent, professional, and quality service to every customer. The Franchise Area Operations Director will be the company expert in all aspects of ABM Franchising’s line of service, using experience and expertise to develop and implement a sustainable program that leads the franchise support industry. Further responsible for ensuring overall adherence to safety and compliance policies, standards, and procedures established by the company, by our clients (via contractual requirements), and by regulatory authorities across the organization.

Essential Job Functions and Responsibilities:

• Accountable for the development, execution, and management of ABM Franchising service programs.
• Formulate long-term strategies to enhance Franchise’s service program effectiveness and align them with the overall ABM’s business goals.
• Support business development activities by working with ABM Franchising department personnel to create and develop projects bringing value to the franchising network.
• Identify and pursue strategic partnerships with Franchisees that drive growth and expand the franchising network.
• Implement strategic Franchisee relationships management practices to foster long-term loyalty and satisfaction.
• Administer and/or implement quality and performance systems, programs, processes, procedures, and/or plans throughout the organization.
• Develop and maintain a good, professional working relationship with all customers, establishing a clear line of communication at all levels and lines of service.
• Ensure an active client visitation program is maintained within each region.
• Prepare for and participate in weekly senior management meetings to discuss key business initiatives, compliance, financial updates, new business, and operational performance.
• Generate and participate in monthly and quarterly performance reviews for the organization and for external clients.
• Participate in sales and operational performance presentations to clients.
• Act as a project manager for franchise business start-ups ensuring smooth transition with minimal operational impact to customers while maintaining quality performance and keeping within budgetary limits.
• Maintain overall compliance culture with all safety, security, compliance, and quality standards and procedures established by the Company, by our clients, and by regulatory authorities at each operation within the Division.
• Willingness and ability to drive revenue-enhancing initiatives in addition to normal responsibilities.
• Oversee Franchise Teams to sustain the strategy.
  
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.