Service Desk Supervisor
Salary undisclosed
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Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The position is responsible for the goals defined above and will report directly to the Account Delivery Manager (ADM).
The Service Desk Supervisor will be responsible for meeting contractual requirements, inventory management and quality. They will be responsible for ensuring that business units document, track and maintain all customer inquiries in the Medicaid Management Information System.
Your role in our mission
This position is responsible for:
What we're looking for
This position will work with each business unit listed below to ensure issues are being resolved appropriately and in a timely manner.
Experience with Medicaid and prior healthcare inventory management is preferred.
What you should expect in this role
#LI-HYBRID
#LI-LS2
The pay range for this position is $50,600 - $72,300 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Nearest Major Market: Lafayette
Summary
The position is responsible for the goals defined above and will report directly to the Account Delivery Manager (ADM).
The Service Desk Supervisor will be responsible for meeting contractual requirements, inventory management and quality. They will be responsible for ensuring that business units document, track and maintain all customer inquiries in the Medicaid Management Information System.
Your role in our mission
This position is responsible for:
- Resolve issues and answer questions submitted by providers in a complete and timely manner.
- Provide transparent, data-driven leadership on the items submitted to the Service Desk.
- Ensure all appropriate timelines are met and that staff (both internally to the Service Desk and otherwise) is abiding by that expectation.
- Provide meaningful analysis of items worked by the Service Desk (and supporting business areas) to inform operational improvement opportunities and engage in continuous quality improvement.
What we're looking for
This position will work with each business unit listed below to ensure issues are being resolved appropriately and in a timely manner.
- Third-Party Liability (TPL)
- Provider Relations (PR)
- Provider Enrollment (PE)
- Finance
- Claims
- Electronic Data Interchange (EDI)
Experience with Medicaid and prior healthcare inventory management is preferred.
What you should expect in this role
#LI-HYBRID
#LI-LS2
The pay range for this position is $50,600 - $72,300 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Nearest Major Market: Lafayette
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The position is responsible for the goals defined above and will report directly to the Account Delivery Manager (ADM).
The Service Desk Supervisor will be responsible for meeting contractual requirements, inventory management and quality. They will be responsible for ensuring that business units document, track and maintain all customer inquiries in the Medicaid Management Information System.
Your role in our mission
This position is responsible for:
What we're looking for
This position will work with each business unit listed below to ensure issues are being resolved appropriately and in a timely manner.
Experience with Medicaid and prior healthcare inventory management is preferred.
What you should expect in this role
#LI-HYBRID
#LI-LS2
The pay range for this position is $50,600 - $72,300 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Nearest Major Market: Lafayette
Summary
The position is responsible for the goals defined above and will report directly to the Account Delivery Manager (ADM).
The Service Desk Supervisor will be responsible for meeting contractual requirements, inventory management and quality. They will be responsible for ensuring that business units document, track and maintain all customer inquiries in the Medicaid Management Information System.
Your role in our mission
This position is responsible for:
- Resolve issues and answer questions submitted by providers in a complete and timely manner.
- Provide transparent, data-driven leadership on the items submitted to the Service Desk.
- Ensure all appropriate timelines are met and that staff (both internally to the Service Desk and otherwise) is abiding by that expectation.
- Provide meaningful analysis of items worked by the Service Desk (and supporting business areas) to inform operational improvement opportunities and engage in continuous quality improvement.
What we're looking for
This position will work with each business unit listed below to ensure issues are being resolved appropriately and in a timely manner.
- Third-Party Liability (TPL)
- Provider Relations (PR)
- Provider Enrollment (PE)
- Finance
- Claims
- Electronic Data Interchange (EDI)
Experience with Medicaid and prior healthcare inventory management is preferred.
What you should expect in this role
#LI-HYBRID
#LI-LS2
The pay range for this position is $50,600 - $72,300 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Nearest Major Market: Lafayette
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job