Claims Experience Specialist
Salary undisclosed
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Who We Are
Through a partnership-based approach, Coterie helps insurance professionals unlock untapped revenue in the small commercial space. With an innovative quoting platform that delivers accurate pricing and bindable quotes in less than one minute, Coterie makes small business insurance effortless.
We are on a mission to build and foster a world-class team to bring speed, simplicity, and service to commercial insurance. We value integrity, humility, passion, and intelligence. If you want to push yourself and reshape a $200B+ market, we’re excited to talk to you!
What will the Claims Experience Specialist do?
The Claims Experience Specialist is a pivotal role, bridging the Claims Team – Claims Pod-Service Team, along with providing dedicated support and expertise to ensure the smooth operation of the claims handling process. This role involves a hybrid of administrative, customer service, and technical duties, serving as a key point of contact for both internal stakeholders and external customers. The Claims Experience Specialist will work closely with the Claims Team, Claims Pod and other departments to provide timely and efficient claims support.
Hours: Monday-Friday 8:00am-5:00pm PST time zone
Claims Handling Support
Our hiring process generally consists of 4 phases. The goal is to provide an opportunity for us to learn more about our candidates while allowing them to get to know us as well!
Coterie has excellent benefits for all full-time employees. We offer the following:
At this time, Coterie Insurance is unable to consider candidates who require current or future visa sponsorship. Applicants must have authorization to work in the United States without the need for sponsorship now or in the future. Falsification of an application, including work authorization status, is immediate grounds for dismissal from consideration.
Through a partnership-based approach, Coterie helps insurance professionals unlock untapped revenue in the small commercial space. With an innovative quoting platform that delivers accurate pricing and bindable quotes in less than one minute, Coterie makes small business insurance effortless.
We are on a mission to build and foster a world-class team to bring speed, simplicity, and service to commercial insurance. We value integrity, humility, passion, and intelligence. If you want to push yourself and reshape a $200B+ market, we’re excited to talk to you!
What will the Claims Experience Specialist do?
The Claims Experience Specialist is a pivotal role, bridging the Claims Team – Claims Pod-Service Team, along with providing dedicated support and expertise to ensure the smooth operation of the claims handling process. This role involves a hybrid of administrative, customer service, and technical duties, serving as a key point of contact for both internal stakeholders and external customers. The Claims Experience Specialist will work closely with the Claims Team, Claims Pod and other departments to provide timely and efficient claims support.
Hours: Monday-Friday 8:00am-5:00pm PST time zone
Claims Handling Support
- Assist with the processing of insurance claims, including data entry, documentation, and file management within the claims management system.
- Act as the primary point of contact for incoming calls and inquiries related to claims, providing prompt and accurate assistance to policyholders, agents, and claimants.
- Document all communications and interactions with claimants, ensuring thorough and accurate records are maintained in the claims management system.
- Provide initial triage and assessment of incoming claims and identify urgent issues or escalations and routing them to the appropriate team members for further handling.
- Serve as the front-line representative for claims-related inquiries, responding to emails, phone calls, and other forms of communication promptly and professionally.
- Act as a liaison between the Claims Pod and other internal departments, ensuring seamless communication and collaboration to resolve customer issues and inquiries.
- Manage the claims email inbox, responding to customer inquiries, processing requests, and directing messages to the appropriate team members as needed.
- Coordinate and process claims payments, working closely with the Payments Team, to ensure timely and accurate processing of claim payments, including communications with claimants of payment status and resolving payment-related inquiries.
- Monitor payment notifications and follow-up on outstanding payments or discrepancies, escalating issues to management or relevant stakeholders as necessary.
- Facilitate data requests and updates to claim file data, working closely with the Data and Analytics Team to ensure accuracy and completeness of claims information.
- Maintain organized and up-to-date records of claims-related documentation, correspondence, and transactions within the claims management system
- Assist with administrative tasks related to claims processing, such as organizing physical mail and handling other ad-hoc administrative duties as assigned.
- Attend and actively participate in customer experience meetings, claims meetings, and other relevant team meetings to stay informed about departmental updates, training opportunities, and best practices.
- This role may include additional duties or responsibilities as determined by management to support the needs of the Claims Team or Claims Pod Service Team. Oversight and guidance will be provided by the VP of Claims Operations to ensure the successful execution of job duties and adherence to departmental standards and procedures.
- Prior experience in administrative, customer service positions, preferably within a TPA or Insurance-related industry.
- Strong communication skills, both verbal and written, with the ability to effectively interact with internal and external stakeholders.
- Detail-oriented with excellent organizational and time management skills.
- Proficiency in using Microsoft Office applications and claims management systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to learn and adapt to new processes and technologies.
- Adjuster’s license
- B.A. or B.S. degree or equivalent
- AINS and AIC designations
- Experience servicing commercial insurance carriers
- Active P&C (Property & Casualty) Insurance License
- Experience working in a start-up, insurance environment
Our hiring process generally consists of 4 phases. The goal is to provide an opportunity for us to learn more about our candidates while allowing them to get to know us as well!
- Phase 1: Qualified candidates will first meet with a member of our People Operations team for a phone interview. This discussion is a high-level conversation to understand more about your background and interests and for us to share more about Coterie and the position.
- Phase 2: Selected candidates will be invited to participate in our PDP survey and meet with our Hiring Manager for a 2nd interview via Teams video. This interview is designed to be more detail oriented and allows you to learn more about the role and expected to be 30 minutes in length.
- Phase 3: Top candidates will be invited to participate in an experiential exercise interview. This will include a project provided in advance along with a 1-hour interview conducted with our hiring manager.
- Phase 4: Final candidates will receive an invite to our final interview series. This series will include 1:1 interviews with additional team members. The final series is roughly 1-2 hours in total.
Coterie has excellent benefits for all full-time employees. We offer the following:
- 100% remote
- Health insurance through Aetna (we pay 100% of premiums)
- Dental and vision insurance through Guardian (we pay 100% of premiums)
- Basic life insurance (we pay 100% of premiums)
- Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans)
- 401K plan (up 4% match with immediate vest). Must be 21 years of age or older to participate
- Flexible PTO and 12 company-paid holidays each year
- Continuing education annual stipend
- Annual salary estimated between 60,000-65,000 based on national data. Candidates who meet all the minimum requirements and possess additional relevant experience, as outlined in the job description, may be considered for a salary above the midpoint of the above range. Salary is based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; degrees or certifications, etc.
At this time, Coterie Insurance is unable to consider candidates who require current or future visa sponsorship. Applicants must have authorization to work in the United States without the need for sponsorship now or in the future. Falsification of an application, including work authorization status, is immediate grounds for dismissal from consideration.
Who We Are
Through a partnership-based approach, Coterie helps insurance professionals unlock untapped revenue in the small commercial space. With an innovative quoting platform that delivers accurate pricing and bindable quotes in less than one minute, Coterie makes small business insurance effortless.
We are on a mission to build and foster a world-class team to bring speed, simplicity, and service to commercial insurance. We value integrity, humility, passion, and intelligence. If you want to push yourself and reshape a $200B+ market, we’re excited to talk to you!
What will the Claims Experience Specialist do?
The Claims Experience Specialist is a pivotal role, bridging the Claims Team – Claims Pod-Service Team, along with providing dedicated support and expertise to ensure the smooth operation of the claims handling process. This role involves a hybrid of administrative, customer service, and technical duties, serving as a key point of contact for both internal stakeholders and external customers. The Claims Experience Specialist will work closely with the Claims Team, Claims Pod and other departments to provide timely and efficient claims support.
Hours: Monday-Friday 8:00am-5:00pm PST time zone
Claims Handling Support
Our hiring process generally consists of 4 phases. The goal is to provide an opportunity for us to learn more about our candidates while allowing them to get to know us as well!
Coterie has excellent benefits for all full-time employees. We offer the following:
At this time, Coterie Insurance is unable to consider candidates who require current or future visa sponsorship. Applicants must have authorization to work in the United States without the need for sponsorship now or in the future. Falsification of an application, including work authorization status, is immediate grounds for dismissal from consideration.
Through a partnership-based approach, Coterie helps insurance professionals unlock untapped revenue in the small commercial space. With an innovative quoting platform that delivers accurate pricing and bindable quotes in less than one minute, Coterie makes small business insurance effortless.
We are on a mission to build and foster a world-class team to bring speed, simplicity, and service to commercial insurance. We value integrity, humility, passion, and intelligence. If you want to push yourself and reshape a $200B+ market, we’re excited to talk to you!
What will the Claims Experience Specialist do?
The Claims Experience Specialist is a pivotal role, bridging the Claims Team – Claims Pod-Service Team, along with providing dedicated support and expertise to ensure the smooth operation of the claims handling process. This role involves a hybrid of administrative, customer service, and technical duties, serving as a key point of contact for both internal stakeholders and external customers. The Claims Experience Specialist will work closely with the Claims Team, Claims Pod and other departments to provide timely and efficient claims support.
Hours: Monday-Friday 8:00am-5:00pm PST time zone
Claims Handling Support
- Assist with the processing of insurance claims, including data entry, documentation, and file management within the claims management system.
- Act as the primary point of contact for incoming calls and inquiries related to claims, providing prompt and accurate assistance to policyholders, agents, and claimants.
- Document all communications and interactions with claimants, ensuring thorough and accurate records are maintained in the claims management system.
- Provide initial triage and assessment of incoming claims and identify urgent issues or escalations and routing them to the appropriate team members for further handling.
- Serve as the front-line representative for claims-related inquiries, responding to emails, phone calls, and other forms of communication promptly and professionally.
- Act as a liaison between the Claims Pod and other internal departments, ensuring seamless communication and collaboration to resolve customer issues and inquiries.
- Manage the claims email inbox, responding to customer inquiries, processing requests, and directing messages to the appropriate team members as needed.
- Coordinate and process claims payments, working closely with the Payments Team, to ensure timely and accurate processing of claim payments, including communications with claimants of payment status and resolving payment-related inquiries.
- Monitor payment notifications and follow-up on outstanding payments or discrepancies, escalating issues to management or relevant stakeholders as necessary.
- Facilitate data requests and updates to claim file data, working closely with the Data and Analytics Team to ensure accuracy and completeness of claims information.
- Maintain organized and up-to-date records of claims-related documentation, correspondence, and transactions within the claims management system
- Assist with administrative tasks related to claims processing, such as organizing physical mail and handling other ad-hoc administrative duties as assigned.
- Attend and actively participate in customer experience meetings, claims meetings, and other relevant team meetings to stay informed about departmental updates, training opportunities, and best practices.
- This role may include additional duties or responsibilities as determined by management to support the needs of the Claims Team or Claims Pod Service Team. Oversight and guidance will be provided by the VP of Claims Operations to ensure the successful execution of job duties and adherence to departmental standards and procedures.
- Prior experience in administrative, customer service positions, preferably within a TPA or Insurance-related industry.
- Strong communication skills, both verbal and written, with the ability to effectively interact with internal and external stakeholders.
- Detail-oriented with excellent organizational and time management skills.
- Proficiency in using Microsoft Office applications and claims management systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to learn and adapt to new processes and technologies.
- Adjuster’s license
- B.A. or B.S. degree or equivalent
- AINS and AIC designations
- Experience servicing commercial insurance carriers
- Active P&C (Property & Casualty) Insurance License
- Experience working in a start-up, insurance environment
Our hiring process generally consists of 4 phases. The goal is to provide an opportunity for us to learn more about our candidates while allowing them to get to know us as well!
- Phase 1: Qualified candidates will first meet with a member of our People Operations team for a phone interview. This discussion is a high-level conversation to understand more about your background and interests and for us to share more about Coterie and the position.
- Phase 2: Selected candidates will be invited to participate in our PDP survey and meet with our Hiring Manager for a 2nd interview via Teams video. This interview is designed to be more detail oriented and allows you to learn more about the role and expected to be 30 minutes in length.
- Phase 3: Top candidates will be invited to participate in an experiential exercise interview. This will include a project provided in advance along with a 1-hour interview conducted with our hiring manager.
- Phase 4: Final candidates will receive an invite to our final interview series. This series will include 1:1 interviews with additional team members. The final series is roughly 1-2 hours in total.
Coterie has excellent benefits for all full-time employees. We offer the following:
- 100% remote
- Health insurance through Aetna (we pay 100% of premiums)
- Dental and vision insurance through Guardian (we pay 100% of premiums)
- Basic life insurance (we pay 100% of premiums)
- Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans)
- 401K plan (up 4% match with immediate vest). Must be 21 years of age or older to participate
- Flexible PTO and 12 company-paid holidays each year
- Continuing education annual stipend
- Annual salary estimated between 60,000-65,000 based on national data. Candidates who meet all the minimum requirements and possess additional relevant experience, as outlined in the job description, may be considered for a salary above the midpoint of the above range. Salary is based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; degrees or certifications, etc.
At this time, Coterie Insurance is unable to consider candidates who require current or future visa sponsorship. Applicants must have authorization to work in the United States without the need for sponsorship now or in the future. Falsification of an application, including work authorization status, is immediate grounds for dismissal from consideration.