iOS Production Support Engineer

Job Summary:
We are looking for a skilled iOS Production Support Engineer to join our mobile development team. The ideal candidate will be responsible for monitoring, diagnosing, and resolving issues in production environments related to iOS applications. You ll collaborate closely with engineering, QA, and operations teams to ensure seamless functionality and optimal performance of our mobile apps in production.

Key Responsibilities:

Monitor iOS application performance in production and respond to incidents promptly

Investigate and resolve application issues including crashes, API failures, and UI/UX bugs

Collaborate with iOS developers to reproduce and fix bugs quickly

Provide detailed root cause analysis and create incident reports

Manage deployments, version releases, and hotfixes in coordination with the DevOps team

Maintain logs and observability tools to identify bottlenecks or outages

Ensure app stability, especially post-deployment and after app updates

Communicate with customer support teams to address user-reported issues

Work on automating alerts and improving observability metrics for mobile apps

Maintain compliance with App Store policies and assist in app resubmissions if needed

Required Skills:

Proven experience in iOS development and/or production support roles

Strong understanding of Swift, Xcode, and iOS app lifecycle

Familiarity with monitoring tools like Firebase Crashlytics, Sentry, New Relic, or similar

Experience with RESTful APIs, JSON, and debugging tools

Good problem-solving and analytical skills

Excellent communication and cross-functional collaboration abilities

Familiarity with CI/CD processes and release pipelines for iOS

Experience working with ticketing tools like Jira or ServiceNow

Preferred Qualifications:

Exposure to tools like Splunk, Datadog, or AppDynamics

Basic understanding of Android/mobile architecture (for cross-functional support)

Knowledge of GIT, Jenkins, and other versioning/build tools

Familiarity with Agile/Scrum methodologies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Summary:
We are looking for a skilled iOS Production Support Engineer to join our mobile development team. The ideal candidate will be responsible for monitoring, diagnosing, and resolving issues in production environments related to iOS applications. You ll collaborate closely with engineering, QA, and operations teams to ensure seamless functionality and optimal performance of our mobile apps in production.

Key Responsibilities:

Monitor iOS application performance in production and respond to incidents promptly

Investigate and resolve application issues including crashes, API failures, and UI/UX bugs

Collaborate with iOS developers to reproduce and fix bugs quickly

Provide detailed root cause analysis and create incident reports

Manage deployments, version releases, and hotfixes in coordination with the DevOps team

Maintain logs and observability tools to identify bottlenecks or outages

Ensure app stability, especially post-deployment and after app updates

Communicate with customer support teams to address user-reported issues

Work on automating alerts and improving observability metrics for mobile apps

Maintain compliance with App Store policies and assist in app resubmissions if needed

Required Skills:

Proven experience in iOS development and/or production support roles

Strong understanding of Swift, Xcode, and iOS app lifecycle

Familiarity with monitoring tools like Firebase Crashlytics, Sentry, New Relic, or similar

Experience with RESTful APIs, JSON, and debugging tools

Good problem-solving and analytical skills

Excellent communication and cross-functional collaboration abilities

Familiarity with CI/CD processes and release pipelines for iOS

Experience working with ticketing tools like Jira or ServiceNow

Preferred Qualifications:

Exposure to tools like Splunk, Datadog, or AppDynamics

Basic understanding of Android/mobile architecture (for cross-functional support)

Knowledge of GIT, Jenkins, and other versioning/build tools

Familiarity with Agile/Scrum methodologies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.