Epicareer Might not Working Properly
Learn More

Customer Outreach Specialist

  • Full Time, onsite
  • Bluestone Trading Company Inc.
  • Lyndhurst, United States of America
Salary undisclosed

Checking job availability...

Original
Simplified
Bluestone Trading is looking for a customer outreach specialist to join our team. This person will concentrate on expanding existing accounts and reconnecting with past clients. The Specialist will provide exceptional customer service and cultivate positive customer experiences through phone, text, and email communications to promote customer growth & retention. Additional responsibilities include supporting the sales team during travel periods.

Responsibilities

  • Communicate with customers through phone, text, and email platforms to grow & maintain healthy business relationships
  • Answer incoming phone calls for product information & pricing
  • Utilize Salesforce CRM to update records and customer history
  • Assist sales team with filling orders, creating memos, and general customer support

Requirements

  • Excellent skills in both verbal and written communication
  • Ability to work both independently and within a team
  • Must be self-motivated
  • Intermediate computer skills - this position requires the use of Slack, G Suite, Salesforce, and our internal database
  • Education Required
    • High School Diploma or Equivalent
  • Experience Required
    • 3 years of experience in a customer service role preferred
    • General knowledge and experience in the jewelry industry preferred
About Bluestone Trading

Bluestone Trading is a Diamond Wholesale & Estate Jewelry Buying company dedicated to helping stores grow their business. We are a B2B company and maintain a national presence.

Employees of Bluestone Trading enjoy a work culture that promotes growth through teamwork and our Midwest values of treating others how we want to be treated.

Benefits Include:

  • Competitive Pay
  • Paid Health Insurance
  • 401k / Profit Sharing
  • PTO & Paid Holidays
  • STD / LTD

Powered by JazzHR

4oNbmDUTTB
Bluestone Trading is looking for a customer outreach specialist to join our team. This person will concentrate on expanding existing accounts and reconnecting with past clients. The Specialist will provide exceptional customer service and cultivate positive customer experiences through phone, text, and email communications to promote customer growth & retention. Additional responsibilities include supporting the sales team during travel periods.

Responsibilities

  • Communicate with customers through phone, text, and email platforms to grow & maintain healthy business relationships
  • Answer incoming phone calls for product information & pricing
  • Utilize Salesforce CRM to update records and customer history
  • Assist sales team with filling orders, creating memos, and general customer support

Requirements

  • Excellent skills in both verbal and written communication
  • Ability to work both independently and within a team
  • Must be self-motivated
  • Intermediate computer skills - this position requires the use of Slack, G Suite, Salesforce, and our internal database
  • Education Required
    • High School Diploma or Equivalent
  • Experience Required
    • 3 years of experience in a customer service role preferred
    • General knowledge and experience in the jewelry industry preferred
About Bluestone Trading

Bluestone Trading is a Diamond Wholesale & Estate Jewelry Buying company dedicated to helping stores grow their business. We are a B2B company and maintain a national presence.

Employees of Bluestone Trading enjoy a work culture that promotes growth through teamwork and our Midwest values of treating others how we want to be treated.

Benefits Include:

  • Competitive Pay
  • Paid Health Insurance
  • 401k / Profit Sharing
  • PTO & Paid Holidays
  • STD / LTD

Powered by JazzHR

4oNbmDUTTB