Customer Care Representative

Must have 5+ years of fixed annuities experience and be able to work on-site Urbandale, Iowa
Description

• Answer calls, emails, and chats from Agents and clients, responding to inquiries and requests accordingly.
• Holistic ownership of a superb agent experience using soft skills and a positive attitude.
• Become an expert in our best-in-class technology platforms to provide an unprecedented technology experience to our customers, showcasing our capabilities.
• Participate in design, testing, and evolution of our technology.
• Process transactions in a timely manner, ensuring operational excellence.
• Use sound judgement in decision-making, resulting in positive customer experience and mitigating risk to clients.
• Exercise compliance-centric awareness to safely do right by our customers
• Adhere to productivity and efficiency metrics and goals.

#centralpriority25
Pay and Benefits
The pay range for this position is $19.23 - $36.06/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Urbandale,IA.
Application Deadline
This position is anticipated to close on May 7, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Must have 5+ years of fixed annuities experience and be able to work on-site Urbandale, Iowa
Description

• Answer calls, emails, and chats from Agents and clients, responding to inquiries and requests accordingly.
• Holistic ownership of a superb agent experience using soft skills and a positive attitude.
• Become an expert in our best-in-class technology platforms to provide an unprecedented technology experience to our customers, showcasing our capabilities.
• Participate in design, testing, and evolution of our technology.
• Process transactions in a timely manner, ensuring operational excellence.
• Use sound judgement in decision-making, resulting in positive customer experience and mitigating risk to clients.
• Exercise compliance-centric awareness to safely do right by our customers
• Adhere to productivity and efficiency metrics and goals.

#centralpriority25
Pay and Benefits
The pay range for this position is $19.23 - $36.06/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Urbandale,IA.
Application Deadline
This position is anticipated to close on May 7, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.