Case Administration Lead
Salary undisclosed
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Software Guidance & Assistance, Inc., (SGA), is searching for an Case Administration Lead for a Contract assignment with one of our premier Regulatory clients in Los Angeles, CA .
Hybrid Role - 2x a week (Mandatory Thursdays)
Monthly rotation - 1 week on-site
Overview:
The Case Administrator Lead will manage and assign arbitration cases, provide guidance to a team, and collaborate closely with leadership. This is a hands-on, leadership-driven role requiring multitasking across case management, arbitration processes, and team oversight. Key Responsibilities:
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Hybrid Role - 2x a week (Mandatory Thursdays)
Monthly rotation - 1 week on-site
Overview:
The Case Administrator Lead will manage and assign arbitration cases, provide guidance to a team, and collaborate closely with leadership. This is a hands-on, leadership-driven role requiring multitasking across case management, arbitration processes, and team oversight. Key Responsibilities:
- Manage a docket of arbitration cases and ensure timely and accurate progress
- Act as a liaison between parties, arbitrators, and internal teams
- Lead and provide support to a team of Case Specialists and Assistants
- Draft arbitration awards and manage case documents including pleadings and correspondence
- Review case-related financial responsibilities (no financial expertise required)
- Attend hearings onsite as needed to assist arbitrators, parties, and counsel
- Provide excellent customer service; respond to inquiries and complaints
- Monitor and report on arbitrator performance and case timelines
- Utilize internal case management systems and the ODR Portal
- 4+ years of relevant case management experience (more senior candidates also welcome)
- Strong interest or experience in arbitration, mediation, or negotiation
- Leadership experience or demonstrated ability to guide/mentor junior staff
- JD strongly preferred (not required to be a licensed attorney); Master's in Legal Studies or related field considered
- Legal professionals or paralegals with litigation/arbitration experience highly encouraged to apply
- Proficiency with electronic docket management systems and standard office tools
- Excellent written and verbal communication
- Highly organized with strong time management and attention to detail
- Professional demeanor and discretion due to the sensitive nature of the work
- Strong leadership, multitasking, and problem-solving skills
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Software Guidance & Assistance, Inc., (SGA), is searching for an Case Administration Lead for a Contract assignment with one of our premier Regulatory clients in Los Angeles, CA .
Hybrid Role - 2x a week (Mandatory Thursdays)
Monthly rotation - 1 week on-site
Overview:
The Case Administrator Lead will manage and assign arbitration cases, provide guidance to a team, and collaborate closely with leadership. This is a hands-on, leadership-driven role requiring multitasking across case management, arbitration processes, and team oversight. Key Responsibilities:
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Hybrid Role - 2x a week (Mandatory Thursdays)
Monthly rotation - 1 week on-site
Overview:
The Case Administrator Lead will manage and assign arbitration cases, provide guidance to a team, and collaborate closely with leadership. This is a hands-on, leadership-driven role requiring multitasking across case management, arbitration processes, and team oversight. Key Responsibilities:
- Manage a docket of arbitration cases and ensure timely and accurate progress
- Act as a liaison between parties, arbitrators, and internal teams
- Lead and provide support to a team of Case Specialists and Assistants
- Draft arbitration awards and manage case documents including pleadings and correspondence
- Review case-related financial responsibilities (no financial expertise required)
- Attend hearings onsite as needed to assist arbitrators, parties, and counsel
- Provide excellent customer service; respond to inquiries and complaints
- Monitor and report on arbitrator performance and case timelines
- Utilize internal case management systems and the ODR Portal
- 4+ years of relevant case management experience (more senior candidates also welcome)
- Strong interest or experience in arbitration, mediation, or negotiation
- Leadership experience or demonstrated ability to guide/mentor junior staff
- JD strongly preferred (not required to be a licensed attorney); Master's in Legal Studies or related field considered
- Legal professionals or paralegals with litigation/arbitration experience highly encouraged to apply
- Proficiency with electronic docket management systems and standard office tools
- Excellent written and verbal communication
- Highly organized with strong time management and attention to detail
- Professional demeanor and discretion due to the sensitive nature of the work
- Strong leadership, multitasking, and problem-solving skills
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job