ServiceNow Delivery and Presales Lead
Job Description
Client is looking for passionate individuals in the role of Delivery and Presales Lead to join our ServiceNow Practice. The Lead will work on solutions using ServiceNow products across ITxM, HRSD, CSM, FSM, TSOM, IRM, App Engine and industry specific solutions. The Lead is expected to develop, present Client s services capabilities and tailor-made solutions to address customers business requirements.
The Lead should bring ServiceNow expertise, provide support to the customer throughout the sales process, including responding to RFIs, RFPs and proactive deal engagements. The Lead would strategically be involved throughout the sales cycle, especially delivering value pitches to business executives.
Responsibilities:
Drive sales and solution activities, solution designing, and project planning
Contribute to project strategy and deliverable planning
Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Evolve business solutions, articulate as appropriate to client audiences
Provide product demos and support proof of concepts as required
Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase
Develop and share reusable assets that can be readily applied to new opportunities
Required Skills:
13+ years of overall IT experience with 3+ years' experience in ServiceNow presales.
Experience in ITSM, ITOM including AI Ops, CMDB, CSDM, Discovery, HAM, SAM, SPM
Experience in ATF, Mobile Solutions, Reporting and Analytics, etc.
Exposure to HRSD, IRM, CSM, FSM, TSOM & other industry specific solutions
Technical knowledge in the following areas:
ServiceNow Platform, Workflows, Integrations
ServiceNow implementation experience
Knowledge of ServiceNow Managed Service Provider (MSP) model.
ServiceNow certified along with pre-sales accreditations, (Required: CAD/CIS, Preferred: CTA/CMA).
Able to mentor, build teams, work in a team, work independently.
Soft skills:
Good oral and written communication skills
Ability to proactively propose alternate solutions to the customer as and when needed
Good organizational and inter-personal skills to communicate with business stakeholders
Self-driven, motivated and results orientated
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Job Description
Client is looking for passionate individuals in the role of Delivery and Presales Lead to join our ServiceNow Practice. The Lead will work on solutions using ServiceNow products across ITxM, HRSD, CSM, FSM, TSOM, IRM, App Engine and industry specific solutions. The Lead is expected to develop, present Client s services capabilities and tailor-made solutions to address customers business requirements.
The Lead should bring ServiceNow expertise, provide support to the customer throughout the sales process, including responding to RFIs, RFPs and proactive deal engagements. The Lead would strategically be involved throughout the sales cycle, especially delivering value pitches to business executives.
Responsibilities:
Drive sales and solution activities, solution designing, and project planning
Contribute to project strategy and deliverable planning
Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Evolve business solutions, articulate as appropriate to client audiences
Provide product demos and support proof of concepts as required
Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase
Develop and share reusable assets that can be readily applied to new opportunities
Required Skills:
13+ years of overall IT experience with 3+ years' experience in ServiceNow presales.
Experience in ITSM, ITOM including AI Ops, CMDB, CSDM, Discovery, HAM, SAM, SPM
Experience in ATF, Mobile Solutions, Reporting and Analytics, etc.
Exposure to HRSD, IRM, CSM, FSM, TSOM & other industry specific solutions
Technical knowledge in the following areas:
ServiceNow Platform, Workflows, Integrations
ServiceNow implementation experience
Knowledge of ServiceNow Managed Service Provider (MSP) model.
ServiceNow certified along with pre-sales accreditations, (Required: CAD/CIS, Preferred: CTA/CMA).
Able to mentor, build teams, work in a team, work independently.
Soft skills:
Good oral and written communication skills
Ability to proactively propose alternate solutions to the customer as and when needed
Good organizational and inter-personal skills to communicate with business stakeholders
Self-driven, motivated and results orientated
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment