Network Surveillance Engineer
This job posting for a Network Surveillance Engineer at Littleton, CO involves a range of responsibilities centered around monitoring and troubleshooting the RAN (Radio Access Network) for their 5G network. Here s a breakdown of the key aspects of the role:
Key Responsibilities:
Incident Management:
- Document incidents in the ServiceNow ticketing system.
- Manage escalation processes and engage with Network Surveillance Engineer II team members for critical issues.
- Enter and update trouble tickets with technical details and coordinate further troubleshooting.
Network Monitoring and Support:
- Monitor the RAN network and provide initial troubleshooting for 5G cell site incidents.
- Support site monitoring and health checks following maintenance activities.
- Review network logs to identify state changes in network equipment.
Operational Support:
- Provide first-level operational engineering support to detect and troubleshoot incidents.
- Manage fix bridges for large-scale or high-severity issues involving multiple teams, including executive-level communication.
Collaboration and Escalation:
- Collaborate with various teams (FIM, Advanced Ops, Engineering, Vendor teams) for critical support and resolution.
- Escalate complex issues to the Fault Isolation & Management team and determine root causes for failures.
Incident Management Process:
- Oversee the incident management process and drive ticket management analysis and follow-up until closure.
- Assist in prioritizing incidents based on urgency and business impact.
Customer and Internal Communication:
- Manage internal, external, and customer incident escalations and follow-ups.
- Ensure effective operational performance and management within service level agreements (SLAs).
Skills and Experience Required:
- Educational Background: Bachelor s or Master s degree or equivalent.
- Experience: 3-5 years in telecom/wireless, with experience in managing 4G/5G NOC shift environments and troubleshooting activities.
- Technical Knowledge: Understanding of 5G functional components (Core, RAN, Network, Transport, PaaS, and gNB configurations).
- Soft Skills: Ability to work under pressure, strong organizational skills, and excellent people management skills.
- Personal Attributes: Self-motivated, detail-oriented, flexible, and keen to learn new technologies.
Work Environment:
- The position is 24x7x365, either on a fixed or rotational basis, ensuring continuous monitoring and support of the network.
This role is crucial for maintaining the stability and performance of 5G network, ensuring quick resolution of issues and minimizing downtime for customers. If you have the required skills and experience, it could be a great opportunity to work in a dynamic and challenging environment.
Is there anything specific you would like to know more about this role? please call me on and you can mail me your resume on
This job posting for a Network Surveillance Engineer at Littleton, CO involves a range of responsibilities centered around monitoring and troubleshooting the RAN (Radio Access Network) for their 5G network. Here s a breakdown of the key aspects of the role:
Key Responsibilities:
Incident Management:
- Document incidents in the ServiceNow ticketing system.
- Manage escalation processes and engage with Network Surveillance Engineer II team members for critical issues.
- Enter and update trouble tickets with technical details and coordinate further troubleshooting.
Network Monitoring and Support:
- Monitor the RAN network and provide initial troubleshooting for 5G cell site incidents.
- Support site monitoring and health checks following maintenance activities.
- Review network logs to identify state changes in network equipment.
Operational Support:
- Provide first-level operational engineering support to detect and troubleshoot incidents.
- Manage fix bridges for large-scale or high-severity issues involving multiple teams, including executive-level communication.
Collaboration and Escalation:
- Collaborate with various teams (FIM, Advanced Ops, Engineering, Vendor teams) for critical support and resolution.
- Escalate complex issues to the Fault Isolation & Management team and determine root causes for failures.
Incident Management Process:
- Oversee the incident management process and drive ticket management analysis and follow-up until closure.
- Assist in prioritizing incidents based on urgency and business impact.
Customer and Internal Communication:
- Manage internal, external, and customer incident escalations and follow-ups.
- Ensure effective operational performance and management within service level agreements (SLAs).
Skills and Experience Required:
- Educational Background: Bachelor s or Master s degree or equivalent.
- Experience: 3-5 years in telecom/wireless, with experience in managing 4G/5G NOC shift environments and troubleshooting activities.
- Technical Knowledge: Understanding of 5G functional components (Core, RAN, Network, Transport, PaaS, and gNB configurations).
- Soft Skills: Ability to work under pressure, strong organizational skills, and excellent people management skills.
- Personal Attributes: Self-motivated, detail-oriented, flexible, and keen to learn new technologies.
Work Environment:
- The position is 24x7x365, either on a fixed or rotational basis, ensuring continuous monitoring and support of the network.
This role is crucial for maintaining the stability and performance of 5G network, ensuring quick resolution of issues and minimizing downtime for customers. If you have the required skills and experience, it could be a great opportunity to work in a dynamic and challenging environment.
Is there anything specific you would like to know more about this role? please call me on and you can mail me your resume on