Contingency Quarters Guest Services General Manager - Al Udeid
Responsible for the executive management administration, technical and professional direction of the Lodging business operation in accordance with Air Force Standards. The Lodging activity consists of multiple operations that are local with facilities consisting of multiple desks that are full-time or near fulltime operations. Maintains accountability of assigned rooms containing in excess of 15,000 bed spaces supporting a wide range of permanent party, deployed and transient personnel Provides routine and on-demand rosters to installation leadership with details on assigned and vacant-rooms: to include other pertinent information as necessary to support operational decision making. Exercises managerial authority to set long-range plans, .goals, and objectives that integrate higher headquarters policies with local installation and squadron needs. Develops policies and procedures, which result in efficient and effective operation and utilization of all lodging assets and bed down of assigned personnel. Structures organization to optimize use of resources and maximize efficiency and effectiveness of the lodging operation. Plans, schedules, and coordinates major activities for lodging projects and facilities with other installation squadrons and appropriate personnel. Performs or directs periodic or scheduled surveys, audits, and inspections to determine adequacy of lodging conditions, compliance with requirements, and to evaluate effectiveness of financial management/controls. Manages a lodging budget to include sales and revenue, operations and expense, NAF requirements (NRB), APF budget. Develops installation cost reduction procedures and techniques. Prepares budget estimates and controls of disbursement of funds. Formulates current and long-range plans and major renovations and facility improvements using statistical and narrative information from lodging- surveys and audits. Coordinates with lodging contract personnel to manage daily and long term lodging operations. Develops deliberate and crisis action plans to support installation and combatant command operationa1 plans to receive and bed down· incoming_ forces; Coordinates with Financial Management Civil Engineering, and other appropriate organizations to obtain· assistance and gamer support. Develops-or oversees the development of overall
management plans and administrative procedures related to unique or highly specialized lodging activities. Manages a large, active distinguished visitor program. Coordinates with high-level officials at tenant organizations. Ensures compliance with Air Force standards. Develops performance work statements and validates contractor performance through quality assurance management for multiple contract services including guest services, custodial maintenance and supply, linen and laundry requirements. Measures compliance through inspections, audits, and customer critiques, Determines whether contractor performed work meets contract standards for authorization of payment Directs work through subordinate supervisors. Hears and resolves group grievances or serious employee complaints. Makes decisions on training needs and encourages employee self- development Evaluates subordinate supervisors and serves as the reviewing official on evaluation of non supervisory employees.
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Requirements
Conditions of Employment
- This position requires the incumbent to complete a background investigation with favorable results.
Qualifications
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Must have experience that shows progressively responsible administrative, technical, professional, or other work which has provided a knowledge of executive management principles and practices, and progressively responsible experience as a Lodging Manager or an Assistant Lodging General Manager in a military or commercial hotel. The Responsibility must have included daily hotel operations encompassing economic soundness of program operations, accounting and supply procedures, facility management and renovation, and staff management and supervision. Must be able to satisfactorily complete a Tier 1 Investigation, and sign Mobility Agreement.
You will be evaluated on the basis of your level of competency in the following areas:
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
- Individual must fully meet qualification/eligibility/background requirements for this position.
- U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..
- Male applicants born after December 31, 1959 must be registered for Selective Service.
- Direct deposit is required.
- Satisfactorily complete an employment verification (E-Verify) check.
- A probationary period may be required.
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
- This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- Benefits
Conditions of Employment
- This position requires the incumbent to complete a background investigation with favorable results.
Qualifications
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Must have experience that shows progressively responsible administrative, technical, professional, or other work which has provided a knowledge of executive management principles and practices, and progressively responsible experience as a Lodging Manager or an Assistant Lodging General Manager in a military or commercial hotel. The Responsibility must have included daily hotel operations encompassing economic soundness of program operations, accounting and supply procedures, facility management and renovation, and staff management and supervision. Must be able to satisfactorily complete a Tier 1 Investigation, and sign Mobility Agreement.
You will be evaluated on the basis of your level of competency in the following areas:
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
- Individual must fully meet qualification/eligibility/background requirements for this position.
- U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..
- Male applicants born after December 31, 1959 must be registered for Selective Service.
- Direct deposit is required.
- Satisfactorily complete an employment verification (E-Verify) check.
- A probationary period may be required.
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
- This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.