Senior Technical Writer

Role: Technical Writer

Location: Remote

Duration: Long Term

Technical Documentation (External):

• Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
• Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
• Collaborate closely with the Product Owner team to gather necessary information.
• Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

Customer Outreach:

• • Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
  • Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
  • Present outreach findings to the Product Owner team, management, and division leadership.
  • Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal):

• • Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
  • Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
  • Train and support team members on the new practices, creating internal documentation to ensure proficiency.

Required Skills:

• 8 + years of Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
• 8 + years of Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
• 8 + years of Jira: Experience with Jira or similar application life-cycle management tools
• 8 + years of Collaboration: Strong ability to work closely with cross-functional teams
• 8 + years of Communication: Excellent communication skills to effectively work with cross-functional teams
• 8 + years of Customer Service: Experience in customer service, with strong communication skills.
• 8 + years of Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
• 8 + years of Training and Support: Experience in training other team members.

Preferred Skills:

• 8 + years of Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Role: Technical Writer

Location: Remote

Duration: Long Term

Technical Documentation (External):

• Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
• Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
• Collaborate closely with the Product Owner team to gather necessary information.
• Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

Customer Outreach:

• • Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
  • Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
  • Present outreach findings to the Product Owner team, management, and division leadership.
  • Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal):

• • Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
  • Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
  • Train and support team members on the new practices, creating internal documentation to ensure proficiency.

Required Skills:

• 8 + years of Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
• 8 + years of Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
• 8 + years of Jira: Experience with Jira or similar application life-cycle management tools
• 8 + years of Collaboration: Strong ability to work closely with cross-functional teams
• 8 + years of Communication: Excellent communication skills to effectively work with cross-functional teams
• 8 + years of Customer Service: Experience in customer service, with strong communication skills.
• 8 + years of Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
• 8 + years of Training and Support: Experience in training other team members.

Preferred Skills:

• 8 + years of Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.