Information Technology Specialist (CUSTSPT) NF-03
$ 44,520 - $ 55,000 / month
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- Delivers comprehensive IT customer support by performing hardware/software installations, configuration, and troubleshooting ensuring seamless functionality for our users.
- Provide timely and effective customer assistance, resolving technical issues and answering inquiries with patience and professionalism.
- Assists with IT training initiatives, in response to customer requirements.
- Works with team members applying information security/information assurance policies, principles and practices.
- Performs other duties as assigned.
Requirements
Conditions of Employment
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one year probationary period may be required.
- Satisfactorily complete an employment verification (E-Verify) check.
- Driver's License required to operate government vehicle to performing service calls.
- Duties may involve working both indoors and outdoors (managing electronic message boards).
- Business operations are Monday-Friday but is subject to change and will be based on the needs of the activity. Nights, weekends and holidays are required during MWR events.
Qualifications
Qualifications must be clearly verifiable in your resume.
- Work experience, education, and/or specialized training sufficient to demonstrate an in-depth knowledge of Information Technology (IT) principles, concepts, and methods as well as skill in applying basic IT principles and practices in:
- Performing highly structured, entry level work designed to develop a broader and more in-depth knowledge and skill needed to perform higher level assignments;
- Communicating factual and procedural information clearly, orally and in writing,
- Gathering and analyzing facts and drawing conclusions,
- Data storage, software applications and networking.
- Possess one or more of the following certifications: CompTIA A+, Security+, or equivalent
Education
This job does not have an education qualification requirement.
Additional information
Area of Consideration:
- The Area of Consideration for this vacancy announcement is worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)
- If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than NOON CST by 05/20/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
- Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
- This is a pay-banded position.
- IAW the Fort McCoy collective bargaining agreement, Night Shift Differential and Sunday Premium are not authorized for Pay band positions.
- Incentives will not be paid.
- Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.
- It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: ).
- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- To better expedite the hiring, include name and contact information for at least two (2) personal and two (2) professional references from your past or current employment in your resume when applying for jobs.
- 180-day Restriction for Military Retirees: Without a waiver, Military retirees are unable to be appointed to NAF positions for 180 days after their retirement date, as documented on their DD-214.
- Department of the Army Nonappropriated Fund Instrumentalities are Equal Employment Opportunity Employers. Department of the Army provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, notify the servicing CPAC NAF HRD. Requests for reasonable accommodation are made on a case-by-case basis.
- An individual who was required to register with Selective Service and who has not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.
- If you need assistance or have any questions with the application process, please contact our office at (502) 898-3773.
- Benefits
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below.
Conditions of Employment
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one year probationary period may be required.
- Satisfactorily complete an employment verification (E-Verify) check.
- Driver's License required to operate government vehicle to performing service calls.
- Duties may involve working both indoors and outdoors (managing electronic message boards).
- Business operations are Monday-Friday but is subject to change and will be based on the needs of the activity. Nights, weekends and holidays are required during MWR events.
Qualifications
Qualifications must be clearly verifiable in your resume.
- Work experience, education, and/or specialized training sufficient to demonstrate an in-depth knowledge of Information Technology (IT) principles, concepts, and methods as well as skill in applying basic IT principles and practices in:
- Performing highly structured, entry level work designed to develop a broader and more in-depth knowledge and skill needed to perform higher level assignments;
- Communicating factual and procedural information clearly, orally and in writing,
- Gathering and analyzing facts and drawing conclusions,
- Data storage, software applications and networking.
- Possess one or more of the following certifications: CompTIA A+, Security+, or equivalent
Education
This job does not have an education qualification requirement.
Additional information
Area of Consideration:
- The Area of Consideration for this vacancy announcement is worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)
- If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than NOON CST by 05/20/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
- Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
- This is a pay-banded position.
- IAW the Fort McCoy collective bargaining agreement, Night Shift Differential and Sunday Premium are not authorized for Pay band positions.
- Incentives will not be paid.
- Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.
- It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: ).
- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- To better expedite the hiring, include name and contact information for at least two (2) personal and two (2) professional references from your past or current employment in your resume when applying for jobs.
- 180-day Restriction for Military Retirees: Without a waiver, Military retirees are unable to be appointed to NAF positions for 180 days after their retirement date, as documented on their DD-214.
- Department of the Army Nonappropriated Fund Instrumentalities are Equal Employment Opportunity Employers. Department of the Army provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, notify the servicing CPAC NAF HRD. Requests for reasonable accommodation are made on a case-by-case basis.
- An individual who was required to register with Selective Service and who has not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.
- If you need assistance or have any questions with the application process, please contact our office at (502) 898-3773.