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Lead Solution Architect

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Position: Lead Solution Architect

Location: Milwauke, WI (Onsite Day1)

Duration: Full Time

Required Experience & Skills

8+ years of experience in solution architecture, with at least 4+ years focused on contact center technologies

Deep technical knowledge of omni/multi-channel contact center platforms and technologies

Strong experience with at least three of the following technologies: Five9, Verint, Pindrop, Intradiem, Neustar

Demonstrated experience in architecture design for workforce management, quality management, speech analytics, and desktop analytics solutions

Experience integrating contact center technologies with enterprise systems like Pega, ServiceNow, and back-office work management systems

Strong understanding of authentication frameworks, fraud monitoring, and security principles for contact centers

Experience with API design, microservices architecture, and integration patterns

Excellent communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences

Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred

Preferred Qualifications

Experience with cloud-based contact center solutions and migration strategies

Knowledge of Pega/ServiceNow platform integration with contact center technologies

Experience with agile development methodologies and DevOps practices

Certifications in relevant technologies (Five9, Verint, etc.) or architecture frameworks (AWS, Azure)

Experience in financial services or insurance industry

Thanks,

Nitesh

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Position: Lead Solution Architect

Location: Milwauke, WI (Onsite Day1)

Duration: Full Time

Required Experience & Skills

8+ years of experience in solution architecture, with at least 4+ years focused on contact center technologies

Deep technical knowledge of omni/multi-channel contact center platforms and technologies

Strong experience with at least three of the following technologies: Five9, Verint, Pindrop, Intradiem, Neustar

Demonstrated experience in architecture design for workforce management, quality management, speech analytics, and desktop analytics solutions

Experience integrating contact center technologies with enterprise systems like Pega, ServiceNow, and back-office work management systems

Strong understanding of authentication frameworks, fraud monitoring, and security principles for contact centers

Experience with API design, microservices architecture, and integration patterns

Excellent communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences

Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred

Preferred Qualifications

Experience with cloud-based contact center solutions and migration strategies

Knowledge of Pega/ServiceNow platform integration with contact center technologies

Experience with agile development methodologies and DevOps practices

Certifications in relevant technologies (Five9, Verint, etc.) or architecture frameworks (AWS, Azure)

Experience in financial services or insurance industry

Thanks,

Nitesh

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job