Teamcenter L3 Support Consultant
A Teamcenter L3 Support Engineer handles the most complex and critical technical issues within the Teamcenter PLM (Product Lifecycle Management) environment.
Key Responsibilities:
Troubleshooting and Resolution:
Resolve escalated technical issues from L1 and L2 support, focusing on complex and critical problems.
Root Cause Analysis:
Conduct in-depth analysis to identify the root cause of recurring problems and implement lasting solutions.
Collaboration:
Work closely with development teams to address software defects, performance issues, and other technical challenges.
System Monitoring and Maintenance:
Monitor the health and stability of Teamcenter infrastructure and applications.
Knowledge Management:
Document solutions, troubleshooting procedures, and technical knowledge for future reference.
Mentorship and Training:
Provide guidance and mentorship to L1 and L2 support engineers.
On-call Support:
Participate in on-call rotations to ensure 24/7 support for critical incidents.
Specific Skills and Knowledge:
Teamcenter Expertise: Deep knowledge of Teamcenter functionalities, architecture, and customization options.
Technical Skills: Proficiency in troubleshooting, problem-solving, and communication.
Collaboration Skills: Ability to effectively work with different teams and stakeholders.
Documentation and Knowledge Management: Strong skills in documenting solutions and building a knowledge base.
ITIL Methodology: Familiarity with IT Service Management principles and practices.
Domain Knowledge: Understanding of the engineering and manufacturing industries (may be an asset).
A Teamcenter L3 Support Engineer handles the most complex and critical technical issues within the Teamcenter PLM (Product Lifecycle Management) environment.
Key Responsibilities:
Troubleshooting and Resolution:
Resolve escalated technical issues from L1 and L2 support, focusing on complex and critical problems.
Root Cause Analysis:
Conduct in-depth analysis to identify the root cause of recurring problems and implement lasting solutions.
Collaboration:
Work closely with development teams to address software defects, performance issues, and other technical challenges.
System Monitoring and Maintenance:
Monitor the health and stability of Teamcenter infrastructure and applications.
Knowledge Management:
Document solutions, troubleshooting procedures, and technical knowledge for future reference.
Mentorship and Training:
Provide guidance and mentorship to L1 and L2 support engineers.
On-call Support:
Participate in on-call rotations to ensure 24/7 support for critical incidents.
Specific Skills and Knowledge:
Teamcenter Expertise: Deep knowledge of Teamcenter functionalities, architecture, and customization options.
Technical Skills: Proficiency in troubleshooting, problem-solving, and communication.
Collaboration Skills: Ability to effectively work with different teams and stakeholders.
Documentation and Knowledge Management: Strong skills in documenting solutions and building a knowledge base.
ITIL Methodology: Familiarity with IT Service Management principles and practices.
Domain Knowledge: Understanding of the engineering and manufacturing industries (may be an asset).