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Teamcenter L3 Support Consultant

Salary undisclosed

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A Teamcenter L3 Support Engineer handles the most complex and critical technical issues within the Teamcenter PLM (Product Lifecycle Management) environment.

Key Responsibilities:

Troubleshooting and Resolution:

Resolve escalated technical issues from L1 and L2 support, focusing on complex and critical problems.

Root Cause Analysis:

Conduct in-depth analysis to identify the root cause of recurring problems and implement lasting solutions.

Collaboration:

Work closely with development teams to address software defects, performance issues, and other technical challenges.

System Monitoring and Maintenance:

Monitor the health and stability of Teamcenter infrastructure and applications.

Knowledge Management:

Document solutions, troubleshooting procedures, and technical knowledge for future reference.

Mentorship and Training:

Provide guidance and mentorship to L1 and L2 support engineers.

On-call Support:

Participate in on-call rotations to ensure 24/7 support for critical incidents.

Specific Skills and Knowledge:

Teamcenter Expertise: Deep knowledge of Teamcenter functionalities, architecture, and customization options.

Technical Skills: Proficiency in troubleshooting, problem-solving, and communication.

Collaboration Skills: Ability to effectively work with different teams and stakeholders.

Documentation and Knowledge Management: Strong skills in documenting solutions and building a knowledge base.

ITIL Methodology: Familiarity with IT Service Management principles and practices.

Domain Knowledge: Understanding of the engineering and manufacturing industries (may be an asset).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

A Teamcenter L3 Support Engineer handles the most complex and critical technical issues within the Teamcenter PLM (Product Lifecycle Management) environment.

Key Responsibilities:

Troubleshooting and Resolution:

Resolve escalated technical issues from L1 and L2 support, focusing on complex and critical problems.

Root Cause Analysis:

Conduct in-depth analysis to identify the root cause of recurring problems and implement lasting solutions.

Collaboration:

Work closely with development teams to address software defects, performance issues, and other technical challenges.

System Monitoring and Maintenance:

Monitor the health and stability of Teamcenter infrastructure and applications.

Knowledge Management:

Document solutions, troubleshooting procedures, and technical knowledge for future reference.

Mentorship and Training:

Provide guidance and mentorship to L1 and L2 support engineers.

On-call Support:

Participate in on-call rotations to ensure 24/7 support for critical incidents.

Specific Skills and Knowledge:

Teamcenter Expertise: Deep knowledge of Teamcenter functionalities, architecture, and customization options.

Technical Skills: Proficiency in troubleshooting, problem-solving, and communication.

Collaboration Skills: Ability to effectively work with different teams and stakeholders.

Documentation and Knowledge Management: Strong skills in documenting solutions and building a knowledge base.

ITIL Methodology: Familiarity with IT Service Management principles and practices.

Domain Knowledge: Understanding of the engineering and manufacturing industries (may be an asset).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job