Senior Product Support Analyst
Hi,
Greetings from DIA SOFTWARE SOLUTIONS LLC!
We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?
Direct client Req:: Need Senior Product Support Analyst Tx, Remote
PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !
Job Description:
User Acceptance Testing (UAT):
- Develop and execute test plans, test cases, and test scripts based on business requirements.
- Coordinate with stakeholders to review test objectives and expected outcomes.
- Identify and document bugs or issues, and track their resolution with development teams.
- Validate functionality, usability, and performance of systems against defined criteria.
- Maintain test result records and report findings to project managers.
Production (Prod) Review:
- Conduct post-deployment checks to ensure system stability and functionality in the live environment.
- Monitor and document production issues, analyzing root causes for resolution.
- Collaborate with technical teams to address system performance concerns promptly.
- Test newly implemented features or patches in the production environment.
- Provide status updates and recommend improvements to maintain high-quality system performance.
Customer Support:
- Analyze and resolve complex customer support tickets escalated to Level 3.
- Investigate and identify root causes of technical issues reported by end-users.
- Collaborate with development teams to address and resolve software defects.
- Perform advanced troubleshooting for system errors and application bugs.
- Document resolutions and provide detailed feedback to Level 1 and Level 2 support teams.
- Validate fixes and updates in test environments before applying them in production.
- Recommend process improvements based on recurring issues or patterns.
- Ensure timely communication with stakeholders on ticket status and resolution timelines.
SKILLS MATRIX
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | |||
Actual | Years | Required/ | Skills/Experience |
7 | Required | Testing Methodologies and Tools: Proficiency in UAT processes, test plan creation, and familiarity with QA tools. | |
7 | Required | Experience with system architectures, databases, and scripting languages to facilitate effective testing and troubles | |
7 | Required | Exceptional working knowledge of testing tools/softwares (i.e. SQL, JIRA, Swagger, Postman, TOAD, etc) | |
7 | Required | Knowledge of industry-specific domains:(i.e. Education, Data Standards, Texas Education Requirements, TEA, etc) | |
5 | Required | Analytical Thinking: Strong problem-solving skills to identify, analyze, and resolve defects during testing/prod review | |
5 | Required | The ability to meticulously examine test results, document findings, and ensure adherence to quality standards. | |
5 | Required | Excellent communication skills to effectively work with cross-functional teams | |
5 | Required | Prior experience in handling escalated support tickets or working in high-level technical support roles. | |
7 | Preferred | Detail-oriented with a focus on quality standards. | |
5 | Preferred | Technical knowledge of system architectures and scripting. | |
5 | Preferred | Experience in automated testing frameworks. |
DIA SOFTWARE SOLUTIONS LLC.
Austin, TX 78727| Direct:
DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Diasoft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer
Hi,
Greetings from DIA SOFTWARE SOLUTIONS LLC!
We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?
Direct client Req:: Need Senior Product Support Analyst Tx, Remote
PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !
Job Description:
User Acceptance Testing (UAT):
- Develop and execute test plans, test cases, and test scripts based on business requirements.
- Coordinate with stakeholders to review test objectives and expected outcomes.
- Identify and document bugs or issues, and track their resolution with development teams.
- Validate functionality, usability, and performance of systems against defined criteria.
- Maintain test result records and report findings to project managers.
Production (Prod) Review:
- Conduct post-deployment checks to ensure system stability and functionality in the live environment.
- Monitor and document production issues, analyzing root causes for resolution.
- Collaborate with technical teams to address system performance concerns promptly.
- Test newly implemented features or patches in the production environment.
- Provide status updates and recommend improvements to maintain high-quality system performance.
Customer Support:
- Analyze and resolve complex customer support tickets escalated to Level 3.
- Investigate and identify root causes of technical issues reported by end-users.
- Collaborate with development teams to address and resolve software defects.
- Perform advanced troubleshooting for system errors and application bugs.
- Document resolutions and provide detailed feedback to Level 1 and Level 2 support teams.
- Validate fixes and updates in test environments before applying them in production.
- Recommend process improvements based on recurring issues or patterns.
- Ensure timely communication with stakeholders on ticket status and resolution timelines.
SKILLS MATRIX
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | |||
Actual | Years | Required/ | Skills/Experience |
7 | Required | Testing Methodologies and Tools: Proficiency in UAT processes, test plan creation, and familiarity with QA tools. | |
7 | Required | Experience with system architectures, databases, and scripting languages to facilitate effective testing and troubles | |
7 | Required | Exceptional working knowledge of testing tools/softwares (i.e. SQL, JIRA, Swagger, Postman, TOAD, etc) | |
7 | Required | Knowledge of industry-specific domains:(i.e. Education, Data Standards, Texas Education Requirements, TEA, etc) | |
5 | Required | Analytical Thinking: Strong problem-solving skills to identify, analyze, and resolve defects during testing/prod review | |
5 | Required | The ability to meticulously examine test results, document findings, and ensure adherence to quality standards. | |
5 | Required | Excellent communication skills to effectively work with cross-functional teams | |
5 | Required | Prior experience in handling escalated support tickets or working in high-level technical support roles. | |
7 | Preferred | Detail-oriented with a focus on quality standards. | |
5 | Preferred | Technical knowledge of system architectures and scripting. | |
5 | Preferred | Experience in automated testing frameworks. |
DIA SOFTWARE SOLUTIONS LLC.
Austin, TX 78727| Direct:
DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Diasoft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer