Application Management Engineer
Salary undisclosed
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Position Summary:
The Application Management Engineer oversees all facets of our organization's diverse desktop
infrastructure. Responsibilities encompass a comprehensive range of tasks, from configuring and testing to distributing, upgrading, and providing ongoing support for the operating system (OS) and various applications. This position plays a critical part in ensuring the seamless operation and optimal performance of the firm s desktop environment.
Essential functions:
- Manages and administers imaging servers across multiple office locations, including New York, DC, and London.
- Develops, configures, and maintains the organization's desktop, laptop, and Citrix Virtual Apps and Desktops images to ensure consistency and efficiency.
- Keep imaging server drivers updated for various desktop and laptop models to guarantee optimal performance.
- Oversees the creation, configuration, and updates of core and practice-specific applications for the firm.
- Coordinates comprehensive software application testing, configuration, installation, and quality assurance processes to facilitate smooth and timely deployments.
- Establishes and maintains stringent controls over test and production systems to uphold system integrity.
- Creates, manages, and updates imaging task sequences to streamline deployment procedures.
- Manages the infrastructure of Citrix Virtual Apps and Desktop servers, including Broker servers, Provisioning servers, and Licensing servers.
- Installs, configures, and maintains applications tailored for the "Individual Clients Services" group, providing ongoing support as needed.
- Participates actively in third-party application patching initiatives and desktop vulnerability remediation efforts.
- Serves as the primary escalation point for IT staff members, offering research, troubleshooting, and resolution for new and existing applications and services.
- Administers and manages group policies for firm desktops and user accounts to ensure compliance and security.
- Provides after-hours on-call support on a rotating basis for all application responsibilities, including remote access and application support.
- Cultivates and maintains positive relationships with critical software vendors and service providers.
- Initiates and manages support tickets with vendors such as Microsoft, iManage, Litera, Adobe, and others as needed.
- Ensures timely escalation and communication with management as necessary to address critical issues and concerns.
Education:
Bachelor s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of educational qualifications and/or practical experience.
Qualifications:
- Desired background in law firms or professional services to facilitate understanding of industry-specific requirements.
- Minimum of 7 years experience in application support and development within a Microsoft platform environment.
- Proficiency in Windows 10, 11, and server operating systems is essential.
- Mandatory experience with Office 365 suite.
- Required expertise with iManage DeskSite, iManage Work 10, various Litera products, and Adobe Acrobat DC.
- Proficient utilization of Microsoft Configuration Manager is necessary.
- Preference for experience with Configuration Manager's Cloud Management Gateway and Cloud Distribution Points.
- Preferred familiarity with Intune.
- Required experience in software packaging, re-packaging, and customization using MST files, alongside proficiency with InstallShield.
- Essential experience with Ivanti Environment and Personalization Server.
- Preferred experience in desktop and application patching utilizing Configuration Manager.
- Mandatory experience with various Citrix products and tools such as Studio, Director,
- Provisioning Servers, Virtual Desktop Agent, and Workspace App.
- Required experience in building and maintaining non-persistent terminal server desktops.
- Proficiency in Active Directory management and Group Policies is essential.
- Necessary expertise in PowerShell scripting and command-line operations.
- In-depth knowledge of desktop hardware, with a focus on Lenovo and Dell laptops and desktops.
- Preferred experience with Citrix Desktop as a Service (DaaS).
- Preferred knowledge of the OneSource Application Suite, TaxtInterest software, BNA Estate Gift
- Tax Planner, NYSBA Surrogate Court Forms and other Trust&Estates and Tax programs.
- Exemplary communication and interpersonal skills, facilitating effective collaboration and interaction.
- Demonstrated proficiency in analytical thinking, creativity, and problem-solving capabilities.
- Adept at both independent work and collaborative teamwork to achieve collective goals.
- Customer-centric approach with a dedicated focus on ensuring user satisfaction.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Position Summary:
The Application Management Engineer oversees all facets of our organization's diverse desktop
infrastructure. Responsibilities encompass a comprehensive range of tasks, from configuring and testing to distributing, upgrading, and providing ongoing support for the operating system (OS) and various applications. This position plays a critical part in ensuring the seamless operation and optimal performance of the firm s desktop environment.
Essential functions:
- Manages and administers imaging servers across multiple office locations, including New York, DC, and London.
- Develops, configures, and maintains the organization's desktop, laptop, and Citrix Virtual Apps and Desktops images to ensure consistency and efficiency.
- Keep imaging server drivers updated for various desktop and laptop models to guarantee optimal performance.
- Oversees the creation, configuration, and updates of core and practice-specific applications for the firm.
- Coordinates comprehensive software application testing, configuration, installation, and quality assurance processes to facilitate smooth and timely deployments.
- Establishes and maintains stringent controls over test and production systems to uphold system integrity.
- Creates, manages, and updates imaging task sequences to streamline deployment procedures.
- Manages the infrastructure of Citrix Virtual Apps and Desktop servers, including Broker servers, Provisioning servers, and Licensing servers.
- Installs, configures, and maintains applications tailored for the "Individual Clients Services" group, providing ongoing support as needed.
- Participates actively in third-party application patching initiatives and desktop vulnerability remediation efforts.
- Serves as the primary escalation point for IT staff members, offering research, troubleshooting, and resolution for new and existing applications and services.
- Administers and manages group policies for firm desktops and user accounts to ensure compliance and security.
- Provides after-hours on-call support on a rotating basis for all application responsibilities, including remote access and application support.
- Cultivates and maintains positive relationships with critical software vendors and service providers.
- Initiates and manages support tickets with vendors such as Microsoft, iManage, Litera, Adobe, and others as needed.
- Ensures timely escalation and communication with management as necessary to address critical issues and concerns.
Education:
Bachelor s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of educational qualifications and/or practical experience.
Qualifications:
- Desired background in law firms or professional services to facilitate understanding of industry-specific requirements.
- Minimum of 7 years experience in application support and development within a Microsoft platform environment.
- Proficiency in Windows 10, 11, and server operating systems is essential.
- Mandatory experience with Office 365 suite.
- Required expertise with iManage DeskSite, iManage Work 10, various Litera products, and Adobe Acrobat DC.
- Proficient utilization of Microsoft Configuration Manager is necessary.
- Preference for experience with Configuration Manager's Cloud Management Gateway and Cloud Distribution Points.
- Preferred familiarity with Intune.
- Required experience in software packaging, re-packaging, and customization using MST files, alongside proficiency with InstallShield.
- Essential experience with Ivanti Environment and Personalization Server.
- Preferred experience in desktop and application patching utilizing Configuration Manager.
- Mandatory experience with various Citrix products and tools such as Studio, Director,
- Provisioning Servers, Virtual Desktop Agent, and Workspace App.
- Required experience in building and maintaining non-persistent terminal server desktops.
- Proficiency in Active Directory management and Group Policies is essential.
- Necessary expertise in PowerShell scripting and command-line operations.
- In-depth knowledge of desktop hardware, with a focus on Lenovo and Dell laptops and desktops.
- Preferred experience with Citrix Desktop as a Service (DaaS).
- Preferred knowledge of the OneSource Application Suite, TaxtInterest software, BNA Estate Gift
- Tax Planner, NYSBA Surrogate Court Forms and other Trust&Estates and Tax programs.
- Exemplary communication and interpersonal skills, facilitating effective collaboration and interaction.
- Demonstrated proficiency in analytical thinking, creativity, and problem-solving capabilities.
- Adept at both independent work and collaborative teamwork to achieve collective goals.
- Customer-centric approach with a dedicated focus on ensuring user satisfaction.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job