CRM Administrator

Job Title: CRM Administrator / Project Coordinator (Oracle Service Cloud)
Location: Atlanta, Georgia
Interview: In-person / Webcam

Job Description:

CRM Administration

• Configure and maintain CRM settings, including user profiles, permissions, workspaces, workflows, message templates, campaigns, and surveys.

• Assist with testing and verification of custom code, patches, and vendor releases.

• Collaborate with contact center and BA teams to recommend enhancements and operational improvements.

• Ensure system availability and performance by coordinating with developers, database and systems admins.

• Manage data integrity efforts including imports, migrations, integration, and data cleanup.

• Provide application administration, troubleshooting, and support.

• Develop and maintain Intelligent Advisor interviews within Oracle Service Cloud.

Project Coordination

• Coordinate timelines, deliverables, and resource allocation across multiple project teams.

• Maintain detailed project documentation (BRDs, test plans, test results, project plans, meeting notes).

• Schedule and facilitate project meetings to track progress and resolve issues.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Title: CRM Administrator / Project Coordinator (Oracle Service Cloud)
Location: Atlanta, Georgia
Interview: In-person / Webcam

Job Description:

CRM Administration

• Configure and maintain CRM settings, including user profiles, permissions, workspaces, workflows, message templates, campaigns, and surveys.

• Assist with testing and verification of custom code, patches, and vendor releases.

• Collaborate with contact center and BA teams to recommend enhancements and operational improvements.

• Ensure system availability and performance by coordinating with developers, database and systems admins.

• Manage data integrity efforts including imports, migrations, integration, and data cleanup.

• Provide application administration, troubleshooting, and support.

• Develop and maintain Intelligent Advisor interviews within Oracle Service Cloud.

Project Coordination

• Coordinate timelines, deliverables, and resource allocation across multiple project teams.

• Maintain detailed project documentation (BRDs, test plans, test results, project plans, meeting notes).

• Schedule and facilitate project meetings to track progress and resolve issues.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.