ServiceNow HAM (Hardware Asset Management) Process Consultant

Job Title: ServiceNow HAM (Hardware Asset Management) Process Consultant

Experience: 15+ Years in IT Asset Management (HAM)

Remote

Mandatory Areas

Must Have Skills

Skill 1 Hardware Asset Management (HAM)

Skill 2 IT Asset Management (ITAM)

Skill 3 ServiceNow HAM module

Skill 4 CMDB integration

Skill 5 ITIL

Skill 6- ISO 19770

Skill 7- Asset Lifecycle management

Skill 8 - IT procurement, Vendor Management, Asset depreciation, Contract renewals, Compliance frameworks (e.g., SOX, GDPR, ISO 27001), Documentation and stakeholder engagement, Enterprise-scale HAM process implementation

Asset management process and ServiceNow platform implementation experience for this role is must

Any 1 certification is a must

ServiceNow HAM certification

• ITIL certification
• IAITAM certifications (CAMP, CHAMP, CITAM)

Domain Experience (If any ) NA

Must have Certifications NA

Must Have:

Nice to have Skills: ServiceNow HAM certification

• ITIL certification
• IAITAM certifications (CAMP, CHAMP, CITAM)
• Experience with automation in ServiceNow (e.g., depreciation, compliance audits, contract renewals)
• Experience in global enterprise environments
• Experience conducting training sessions and workshops
• Executive reporting and dashboard creation
• Governance framework design and enforcement
• Cost optimization and risk management strategy development

Job Summary:

We are seeking a highly experienced ServiceNow HAM (Hardware Asset Management) Process Consultant to define and implement best-in-class asset management processes based on industry standards and practical experience. The ideal candidate has a deep understanding of HAM frameworks, lifecycle management, and IT asset governance, along with a strong background as a practitioner in defining, optimizing, and governing hardware asset management in large enterprises.

Key Responsibilities:

Strategic Asset Management & Process Design:

• Define and implement HAM processes aligned with ITIL, ISO 19770, and industry best practices.
• Establish governance frameworks for effective lifecycle management of IT hardware assets.
• Collaborate with stakeholders to design and optimize workflows for asset procurement, deployment, maintenance, and retirement.
• Develop strategies for cost optimization, risk management, and compliance enforcement.
• Standardize and document HAM policies, SOPs, and procedures across the organization.

ServiceNow HAM Implementation & Optimization:

• Leverage ServiceNow HAM module to automate and enhance asset tracking, reporting, and management.
• Define data models and establish CMDB integration strategies for accurate asset visibility.
• Configure and optimize Asset Repository, Discovery, and Reconciliation processes.
• Work with ServiceNow Developers and Architects to customize HAM solutions as per business requirements.
• Define automation rules for asset depreciation, compliance audits, and contract renewals.

Lifecycle Management & Compliance:

• Implement processes for end-to-end asset lifecycle tracking, including procurement, usage, refresh, and disposal.
• Establish vendor and contract management best practices for asset purchasing and renewals.
• Ensure compliance with regulatory and financial reporting requirements (SOX, GDPR, ISO 27001, etc.).
• Conduct periodic audit assessments to validate data accuracy and enforce governance controls.

Stakeholder Engagement & Training:

• Work closely with IT, Finance, Procurement, and Security teams to align HAM with business objectives.
• Develop executive-level reports and dashboards for asset utilization, cost savings, and risk assessments.
• Conduct training sessions and workshops for end-users and process owners to ensure HAM best practices adoption.

Required Skills & Qualifications:

• 15+ years of experience in Hardware Asset Management (HAM) and IT Asset Management (ITAM).
• Strong expertise in ITIL, ISO 19770, and ITAM best practices.
• Extensive experience in defining and implementing HAM processes at enterprise scale.
• Hands-on experience with ServiceNow HAM module and CMDB integration.
• Knowledge of IT procurement, vendor management, asset depreciation, and contract renewals.
• Strong understanding of hardware asset lifecycle management and compliance frameworks.
• Excellent communication, documentation, and stakeholder engagement skills.
• Experience working with global teams and large enterprise environments.
• ServiceNow HAM, ITIL, or IAITAM certifications (CAMP, CHAMP, CITAM) preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Title: ServiceNow HAM (Hardware Asset Management) Process Consultant

Experience: 15+ Years in IT Asset Management (HAM)

Remote

Mandatory Areas

Must Have Skills

Skill 1 Hardware Asset Management (HAM)

Skill 2 IT Asset Management (ITAM)

Skill 3 ServiceNow HAM module

Skill 4 CMDB integration

Skill 5 ITIL

Skill 6- ISO 19770

Skill 7- Asset Lifecycle management

Skill 8 - IT procurement, Vendor Management, Asset depreciation, Contract renewals, Compliance frameworks (e.g., SOX, GDPR, ISO 27001), Documentation and stakeholder engagement, Enterprise-scale HAM process implementation

Asset management process and ServiceNow platform implementation experience for this role is must

Any 1 certification is a must

ServiceNow HAM certification

• ITIL certification
• IAITAM certifications (CAMP, CHAMP, CITAM)

Domain Experience (If any ) NA

Must have Certifications NA

Must Have:

Nice to have Skills: ServiceNow HAM certification

• ITIL certification
• IAITAM certifications (CAMP, CHAMP, CITAM)
• Experience with automation in ServiceNow (e.g., depreciation, compliance audits, contract renewals)
• Experience in global enterprise environments
• Experience conducting training sessions and workshops
• Executive reporting and dashboard creation
• Governance framework design and enforcement
• Cost optimization and risk management strategy development

Job Summary:

We are seeking a highly experienced ServiceNow HAM (Hardware Asset Management) Process Consultant to define and implement best-in-class asset management processes based on industry standards and practical experience. The ideal candidate has a deep understanding of HAM frameworks, lifecycle management, and IT asset governance, along with a strong background as a practitioner in defining, optimizing, and governing hardware asset management in large enterprises.

Key Responsibilities:

Strategic Asset Management & Process Design:

• Define and implement HAM processes aligned with ITIL, ISO 19770, and industry best practices.
• Establish governance frameworks for effective lifecycle management of IT hardware assets.
• Collaborate with stakeholders to design and optimize workflows for asset procurement, deployment, maintenance, and retirement.
• Develop strategies for cost optimization, risk management, and compliance enforcement.
• Standardize and document HAM policies, SOPs, and procedures across the organization.

ServiceNow HAM Implementation & Optimization:

• Leverage ServiceNow HAM module to automate and enhance asset tracking, reporting, and management.
• Define data models and establish CMDB integration strategies for accurate asset visibility.
• Configure and optimize Asset Repository, Discovery, and Reconciliation processes.
• Work with ServiceNow Developers and Architects to customize HAM solutions as per business requirements.
• Define automation rules for asset depreciation, compliance audits, and contract renewals.

Lifecycle Management & Compliance:

• Implement processes for end-to-end asset lifecycle tracking, including procurement, usage, refresh, and disposal.
• Establish vendor and contract management best practices for asset purchasing and renewals.
• Ensure compliance with regulatory and financial reporting requirements (SOX, GDPR, ISO 27001, etc.).
• Conduct periodic audit assessments to validate data accuracy and enforce governance controls.

Stakeholder Engagement & Training:

• Work closely with IT, Finance, Procurement, and Security teams to align HAM with business objectives.
• Develop executive-level reports and dashboards for asset utilization, cost savings, and risk assessments.
• Conduct training sessions and workshops for end-users and process owners to ensure HAM best practices adoption.

Required Skills & Qualifications:

• 15+ years of experience in Hardware Asset Management (HAM) and IT Asset Management (ITAM).
• Strong expertise in ITIL, ISO 19770, and ITAM best practices.
• Extensive experience in defining and implementing HAM processes at enterprise scale.
• Hands-on experience with ServiceNow HAM module and CMDB integration.
• Knowledge of IT procurement, vendor management, asset depreciation, and contract renewals.
• Strong understanding of hardware asset lifecycle management and compliance frameworks.
• Excellent communication, documentation, and stakeholder engagement skills.
• Experience working with global teams and large enterprise environments.
• ServiceNow HAM, ITIL, or IAITAM certifications (CAMP, CHAMP, CITAM) preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.