Job Title: Head of Spa and Wellness
Location: New York (International Travel Required)
ABOUT THE COMPANY
A prestigious luxury fragrance house renowned for its dedication to craftsmanship, exclusivity, and opulence. This brand specializes in creating exquisite perfumes and have an unparalleled commitment to artistry and sophistication. With flagship boutiques in some of the world’s most prestigious locations, including New York, London, and Singapore, the brand caters to an elite clientele seeking the ultimate in luxury and refinement. Now expanding into the wellness sector, it continues to redefine the standards of elegance and sensory indulgence.
THE OPPORTUNITY
Our clients prestigious luxury brand is expanding its presence in the spa and wellness industry. To lead this initiative, we are seeking an experienced and dynamic Head of Spa and Wellness to establish and implement global standards for spa operations.
The ideal candidate will have extensive experience in the wellness industry, strong leadership capabilities, and a passion for delivering world-class guest experiences.
KEY RESPONSIBILITIES
Global Standards & Market Research
- Develop and implement global standards and best practices for spa and wellness services.
- Ensure alignment with brand values while considering regional cultural nuances.
- Conduct market research to identify industry trends, competitive landscapes, and growth opportunities.
- Analyse consumer preferences and local regulations to tailor wellness offerings for each location.
Implementation & Operations
- Collaborate with cross-functional teams to create detailed implementation plans for new spa locations.
- Oversee the rollout of spa and wellness programs, ensuring consistency and quality.
- Monitor performance and make data-driven adjustments to enhance guest satisfaction.
Training & Team Development
- Design and implement training programs to maintain service excellence and uphold global standards.
- Mentor and develop spa managers and team members, fostering a culture of continuous improvement.
Quality Assurance & Compliance
- Establish and enforce quality control measures to maintain the highest standards of safety, hygiene, and luxury service.
- Conduct regular audits and assessments to ensure compliance with operational benchmarks.
Collaboration & Partnerships
- Build and maintain relationships with key stakeholders, including suppliers, wellness experts, and local authorities.
- Work closely with marketing teams to enhance brand visibility and promote spa offerings.
Budget & Financial Management
- Develop and oversee budgets for spa operations, ensuring financial targets are met without compromising service quality.
- Analyse financial performance and implement strategies to improve profitability.
Guest Experience & Innovation
- Champion a guest-centric approach, ensuring every spa visit delivers a transformative and memorable experience.
- Gather and analyse client feedback to refine and enhance service offerings continuously.
IDEAL CANDIDATE
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
- Minimum of 4 years of experience in spa management, wellness program development, or global operations.
- Proven track record of successfully implementing standards and best practices across multiple locations.
- Strong leadership and team-building skills with the ability to inspire and develop staff.
- Excellent communication and interpersonal skills, with cultural awareness and the ability to work across diverse regions.
- Deep knowledge of wellness trends, spa treatments, and holistic health practices.
- Ability to travel internationally as required.
This role offers a unique opportunity to lead an innovative luxury wellness initiative, setting new industry standards for elegance and exclusivity. If you are a results-driven leader that is ready to take on this exciting challenge, we would love to hear from you. Apply now to be considered for this flagship opportunity.
We appreciate all applications; however, only those selected for further consideration will be contacted.
Job Title: Head of Spa and Wellness
Location: New York (International Travel Required)
ABOUT THE COMPANY
A prestigious luxury fragrance house renowned for its dedication to craftsmanship, exclusivity, and opulence. This brand specializes in creating exquisite perfumes and have an unparalleled commitment to artistry and sophistication. With flagship boutiques in some of the world’s most prestigious locations, including New York, London, and Singapore, the brand caters to an elite clientele seeking the ultimate in luxury and refinement. Now expanding into the wellness sector, it continues to redefine the standards of elegance and sensory indulgence.
THE OPPORTUNITY
Our clients prestigious luxury brand is expanding its presence in the spa and wellness industry. To lead this initiative, we are seeking an experienced and dynamic Head of Spa and Wellness to establish and implement global standards for spa operations.
The ideal candidate will have extensive experience in the wellness industry, strong leadership capabilities, and a passion for delivering world-class guest experiences.
KEY RESPONSIBILITIES
Global Standards & Market Research
- Develop and implement global standards and best practices for spa and wellness services.
- Ensure alignment with brand values while considering regional cultural nuances.
- Conduct market research to identify industry trends, competitive landscapes, and growth opportunities.
- Analyse consumer preferences and local regulations to tailor wellness offerings for each location.
Implementation & Operations
- Collaborate with cross-functional teams to create detailed implementation plans for new spa locations.
- Oversee the rollout of spa and wellness programs, ensuring consistency and quality.
- Monitor performance and make data-driven adjustments to enhance guest satisfaction.
Training & Team Development
- Design and implement training programs to maintain service excellence and uphold global standards.
- Mentor and develop spa managers and team members, fostering a culture of continuous improvement.
Quality Assurance & Compliance
- Establish and enforce quality control measures to maintain the highest standards of safety, hygiene, and luxury service.
- Conduct regular audits and assessments to ensure compliance with operational benchmarks.
Collaboration & Partnerships
- Build and maintain relationships with key stakeholders, including suppliers, wellness experts, and local authorities.
- Work closely with marketing teams to enhance brand visibility and promote spa offerings.
Budget & Financial Management
- Develop and oversee budgets for spa operations, ensuring financial targets are met without compromising service quality.
- Analyse financial performance and implement strategies to improve profitability.
Guest Experience & Innovation
- Champion a guest-centric approach, ensuring every spa visit delivers a transformative and memorable experience.
- Gather and analyse client feedback to refine and enhance service offerings continuously.
IDEAL CANDIDATE
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
- Minimum of 4 years of experience in spa management, wellness program development, or global operations.
- Proven track record of successfully implementing standards and best practices across multiple locations.
- Strong leadership and team-building skills with the ability to inspire and develop staff.
- Excellent communication and interpersonal skills, with cultural awareness and the ability to work across diverse regions.
- Deep knowledge of wellness trends, spa treatments, and holistic health practices.
- Ability to travel internationally as required.
This role offers a unique opportunity to lead an innovative luxury wellness initiative, setting new industry standards for elegance and exclusivity. If you are a results-driven leader that is ready to take on this exciting challenge, we would love to hear from you. Apply now to be considered for this flagship opportunity.
We appreciate all applications; however, only those selected for further consideration will be contacted.