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Enterprise Service Desk Specialist Sr
Salary undisclosed
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TEKsystems is seeking an Enterprise Service Desk Sr to support a federal government client on site in New Orleans, LA. Qualified candidates will have an active secret clearance, valid CompTIA Security+Ce certification, and 4 years of IT Support experience or a completed Bachelor's Degree.
As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks. Responsibilities fall into 3 categories:
1.) Tier 1 Support:
- Serve as the initial point of contact for IT-related problems.
- Provide phone and online support to users.
- Perform troubleshooting and resolve technical issues.
- Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
- Monitor the health and status of the networks.
- Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
- Execute scripts.
- Open and close tickets.
- Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
- Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity -- Troubleshooting, DNS/IP address troubleshooting, Root Cause analysis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc.
Top Skills:
- Completed and valid Security+CE
- Active Secret Clearance
- 4 Years of IT Experience *A Bachelors Degree can be used in lieu to replace 4 YRS of experience)
- Openness and Willingness to support an in-bound service desk/ call center operation
- Experience with ITSM (Ticketing System)
Pay and Benefits
The pay range for this position is $30.84 - $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New Orleans,LA.
Application Deadline
This position is anticipated to close on May 6, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks. Responsibilities fall into 3 categories:
1.) Tier 1 Support:
- Serve as the initial point of contact for IT-related problems.
- Provide phone and online support to users.
- Perform troubleshooting and resolve technical issues.
- Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
- Monitor the health and status of the networks.
- Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
- Execute scripts.
- Open and close tickets.
- Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
- Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity -- Troubleshooting, DNS/IP address troubleshooting, Root Cause analysis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc.
Top Skills:
- Completed and valid Security+CE
- Active Secret Clearance
- 4 Years of IT Experience *A Bachelors Degree can be used in lieu to replace 4 YRS of experience)
- Openness and Willingness to support an in-bound service desk/ call center operation
- Experience with ITSM (Ticketing System)
Pay and Benefits
The pay range for this position is $30.84 - $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New Orleans,LA.
Application Deadline
This position is anticipated to close on May 6, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job TEKsystems is seeking an Enterprise Service Desk Sr to support a federal government client on site in New Orleans, LA. Qualified candidates will have an active secret clearance, valid CompTIA Security+Ce certification, and 4 years of IT Support experience or a completed Bachelor's Degree.
As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks. Responsibilities fall into 3 categories:
1.) Tier 1 Support:
- Serve as the initial point of contact for IT-related problems.
- Provide phone and online support to users.
- Perform troubleshooting and resolve technical issues.
- Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
- Monitor the health and status of the networks.
- Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
- Execute scripts.
- Open and close tickets.
- Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
- Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity -- Troubleshooting, DNS/IP address troubleshooting, Root Cause analysis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc.
Top Skills:
- Completed and valid Security+CE
- Active Secret Clearance
- 4 Years of IT Experience *A Bachelors Degree can be used in lieu to replace 4 YRS of experience)
- Openness and Willingness to support an in-bound service desk/ call center operation
- Experience with ITSM (Ticketing System)
Pay and Benefits
The pay range for this position is $30.84 - $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New Orleans,LA.
Application Deadline
This position is anticipated to close on May 6, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks. Responsibilities fall into 3 categories:
1.) Tier 1 Support:
- Serve as the initial point of contact for IT-related problems.
- Provide phone and online support to users.
- Perform troubleshooting and resolve technical issues.
- Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
- Monitor the health and status of the networks.
- Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
- Execute scripts.
- Open and close tickets.
- Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
- Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity -- Troubleshooting, DNS/IP address troubleshooting, Root Cause analysis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc.
Top Skills:
- Completed and valid Security+CE
- Active Secret Clearance
- 4 Years of IT Experience *A Bachelors Degree can be used in lieu to replace 4 YRS of experience)
- Openness and Willingness to support an in-bound service desk/ call center operation
- Experience with ITSM (Ticketing System)
Pay and Benefits
The pay range for this position is $30.84 - $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New Orleans,LA.
Application Deadline
This position is anticipated to close on May 6, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job