Bilingual Mechanical Claims Analyst

Mechanical Claims Specialist
Are you a skilled mechanic looking to shift gears in your career?
About the Role:
In this role, you'll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims. This opportunity offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace, while enjoying competitive benefits, amenities, and growth opportunities offered.
Why Join Us?

• Modern Workspace: Enjoy working in a comfortable and well-equipped office environment.
• Competitive Benefits: Access to comprehensive benefits and amenities.
• Career Growth: Opportunities for professional development and advancement

Key Responsibilities:

• Claims Processing: Utilize your in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
• Customer Interaction: Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
• Empathy and Support: Actively listen to callers' questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
• Record Keeping: Adhere to all established department processes and utilize company-specific computer systems to maintain detailed and accurate electronic claim-related records.
• Team Collaboration: Collaborate with leaders and other claim analysts to consistently uphold the company's reputation for honesty, fairness, and excellence in all interactions.

Call Types:

• Dealership Inquiries: Dealerships calling to determine if repairs required on a car will be covered by the auto warranty, using a list of guidelines to approve or deny claims.
• Owner Inquiries: Car owners calling to understand why a claim is either approved or denied.
• Repair Guidance: Car owners calling to determine the process required to get a quote and next steps for repair coverage.

Skills and Qualifications:

• Experience: At least 3 years of proven experience as an automotive mechanic or in a related mechanical field.
• Knowledge: Strong understanding of vehicle repair processes and the ability to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals.
• Communication: Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.
• Customer Service: Prior success in a customer service role, including experience resolving complex requests and ensuring outstanding customer satisfaction.
• Technology Proficiency: Proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, with the ability to navigate multiple software systems and monitors while assisting customers on the phone.
• Detail-Oriented: Motivated self-starter with the ability to work efficiently in a fast-paced call center environment with minimal oversight.
• Bilingual: Spanish & English candidates preferred.
• Education: High school diploma or GED required. ASE certification is a plus.

Additional Considerations:

• Training: Must be willing to travel to our Deerfield Beach, FL or St. Louis, MO location for the initial 2-week onboarding training.
• Availability: Must be willing to work Saturdays occasionally.
• Remote Work: A high-speed home internet connection and a quiet at-home workspace are required for remote and hybrid schedules.

Interview Questions:

• Where have you worked?
• Describe your automotive or mechanical experience
• What was the most challenging project at your previous company?
• Tell me about a time you dealt with an irate customer.
• Tell me about a time you assisted a customer.
• What parts have you worked on specifically?
• Have you used a scanner, and when have you used one?
• Situational customer service questions.
• Where have you done automotive work?

Experience Level: Entry Level
Pay and Benefits
The pay range for this position is $28.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Earth City,MO.
Application Deadline
This position is anticipated to close on May 6, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Mechanical Claims Specialist
Are you a skilled mechanic looking to shift gears in your career?
About the Role:
In this role, you'll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims. This opportunity offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace, while enjoying competitive benefits, amenities, and growth opportunities offered.
Why Join Us?

• Modern Workspace: Enjoy working in a comfortable and well-equipped office environment.
• Competitive Benefits: Access to comprehensive benefits and amenities.
• Career Growth: Opportunities for professional development and advancement

Key Responsibilities:

• Claims Processing: Utilize your in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
• Customer Interaction: Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
• Empathy and Support: Actively listen to callers' questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
• Record Keeping: Adhere to all established department processes and utilize company-specific computer systems to maintain detailed and accurate electronic claim-related records.
• Team Collaboration: Collaborate with leaders and other claim analysts to consistently uphold the company's reputation for honesty, fairness, and excellence in all interactions.

Call Types:

• Dealership Inquiries: Dealerships calling to determine if repairs required on a car will be covered by the auto warranty, using a list of guidelines to approve or deny claims.
• Owner Inquiries: Car owners calling to understand why a claim is either approved or denied.
• Repair Guidance: Car owners calling to determine the process required to get a quote and next steps for repair coverage.

Skills and Qualifications:

• Experience: At least 3 years of proven experience as an automotive mechanic or in a related mechanical field.
• Knowledge: Strong understanding of vehicle repair processes and the ability to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals.
• Communication: Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.
• Customer Service: Prior success in a customer service role, including experience resolving complex requests and ensuring outstanding customer satisfaction.
• Technology Proficiency: Proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, with the ability to navigate multiple software systems and monitors while assisting customers on the phone.
• Detail-Oriented: Motivated self-starter with the ability to work efficiently in a fast-paced call center environment with minimal oversight.
• Bilingual: Spanish & English candidates preferred.
• Education: High school diploma or GED required. ASE certification is a plus.

Additional Considerations:

• Training: Must be willing to travel to our Deerfield Beach, FL or St. Louis, MO location for the initial 2-week onboarding training.
• Availability: Must be willing to work Saturdays occasionally.
• Remote Work: A high-speed home internet connection and a quiet at-home workspace are required for remote and hybrid schedules.

Interview Questions:

• Where have you worked?
• Describe your automotive or mechanical experience
• What was the most challenging project at your previous company?
• Tell me about a time you dealt with an irate customer.
• Tell me about a time you assisted a customer.
• What parts have you worked on specifically?
• Have you used a scanner, and when have you used one?
• Situational customer service questions.
• Where have you done automotive work?

Experience Level: Entry Level
Pay and Benefits
The pay range for this position is $28.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Earth City,MO.
Application Deadline
This position is anticipated to close on May 6, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.