Canvas Administration Consultant

We are seeking a detail-oriented and proactive Canvas LMS Support Engineer to provide first-line support for our Learning Management System (Canvas). This role focuses on resolving low-level technical issues, escalating complex problems to the appropriate teams, and working with vendors to ensure timely ticket resolution. The ideal candidate will have strong communication skills, experience in higher education, and a solid understanding of LMS administration with a technical edge.

Canvas LMS Support Engineer Responsibilities:

• Serve as the first point of contact for LMS-related support tickets from students, faculty, and staff


• Troubleshoot and resolve basic issues such as password resets, user account updates, and content changes


• Escalate more complex issues to internal technical teams or external vendors as needed


• Manage and track support tickets to ensure timely resolution and follow-up


• Collaborate with vendors to resolve technical issues and service interruptions


• Perform basic administrative tasks within the Canvas LMS environment


• Assist with API integrations and support related technical operations


• Contribute to documentation and knowledge base articles for common support topics


• Provide excellent customer service and communicate technical information in a clear, user-friendly manner

Canvas LMS Support Engineer Requirements:

• Hands-on experience working with Canvas LMS in an administrative or support capacity


• Strong communication and interpersonal skills, with a service-oriented mindset


• Familiarity with API integrations and basic technical troubleshooting


• Comfortable working in a ticketing system to manage and document support requests


• Background in higher education or experience supporting faculty and students is highly preferred

• Basic understanding of HTML and CSS


• Experience working in cross-functional teams including IT, academic departments, and vendors


• Familiarity with instructional technology or digital learning environments

Thank you,

Zak Hornung
Senior Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here:

LNPW

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

We are seeking a detail-oriented and proactive Canvas LMS Support Engineer to provide first-line support for our Learning Management System (Canvas). This role focuses on resolving low-level technical issues, escalating complex problems to the appropriate teams, and working with vendors to ensure timely ticket resolution. The ideal candidate will have strong communication skills, experience in higher education, and a solid understanding of LMS administration with a technical edge.

Canvas LMS Support Engineer Responsibilities:

• Serve as the first point of contact for LMS-related support tickets from students, faculty, and staff


• Troubleshoot and resolve basic issues such as password resets, user account updates, and content changes


• Escalate more complex issues to internal technical teams or external vendors as needed


• Manage and track support tickets to ensure timely resolution and follow-up


• Collaborate with vendors to resolve technical issues and service interruptions


• Perform basic administrative tasks within the Canvas LMS environment


• Assist with API integrations and support related technical operations


• Contribute to documentation and knowledge base articles for common support topics


• Provide excellent customer service and communicate technical information in a clear, user-friendly manner

Canvas LMS Support Engineer Requirements:

• Hands-on experience working with Canvas LMS in an administrative or support capacity


• Strong communication and interpersonal skills, with a service-oriented mindset


• Familiarity with API integrations and basic technical troubleshooting


• Comfortable working in a ticketing system to manage and document support requests


• Background in higher education or experience supporting faculty and students is highly preferred

• Basic understanding of HTML and CSS


• Experience working in cross-functional teams including IT, academic departments, and vendors


• Familiarity with instructional technology or digital learning environments

Thank you,

Zak Hornung
Senior Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here:

LNPW

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.