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We are looking for an experienced Help Desk Manager to lead and enhance IT support services for a dynamic team in Boise, Idaho. This role involves providing strategic direction and hands-on leadership to ensure efficient and effective end-user support across the organization. The ideal candidate will excel in managing IT operations, implementing best practices, and fostering a collaborative environment for both users and technical staff.
Responsibilities:
Oversee and lead IT support services for approximately 1,800 users, ensuring seamless day-to-day operations and high-quality end-user experiences.
Develop and execute strategies to improve end-user support and optimize IT service delivery.
Manage the installation, maintenance, and troubleshooting of system software, hardware, and other IT resources.
Create, standardize, and maintain self-help and technician knowledge base articles for improved efficiency and accessibility.
Provide training to end-users and IT team members on operational procedures and new technologies.
Supervise and coordinate tasks for contractors and the internal End-User Support Team.
Conduct root cause analyses and implement preventative measures to minimize recurring technical issues.
Establish and maintain an Asset Lifecycle Management process, ensuring proper tracking and utilization of IT resources.
Collaborate with HR to streamline IT onboarding and offboarding processes for employees.
Ensure compliance with organizational policies while fostering a user-focused IT culture.
Requirements
Minimum of 5 years of experience in IT support or help desk management.
Extensive knowledge of Microsoft Office 365 and Microsoft Active Directory.
Strong understanding of networking concepts, including Cisco and Citrix technologies.
Proficiency in endpoint management tools, with preference for experience in Microsoft Intune.
Familiarity with cloud technologies and ITSM practices.
Expertise in hardware configurations, deployments, and technical support.
Ability to quickly adapt to new technologies and drive user adoption across the organization.
Strong organizational, problem-solving, and interpersonal skills to thrive in a fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Help Desk Manager to lead and enhance IT support services for a dynamic team in Boise, Idaho. This role involves providing strategic direction and hands-on leadership to ensure efficient and effective end-user support across the organization. The ideal candidate will excel in managing IT operations, implementing best practices, and fostering a collaborative environment for both users and technical staff.
Responsibilities:
Oversee and lead IT support services for approximately 1,800 users, ensuring seamless day-to-day operations and high-quality end-user experiences.
Develop and execute strategies to improve end-user support and optimize IT service delivery.
Manage the installation, maintenance, and troubleshooting of system software, hardware, and other IT resources.
Create, standardize, and maintain self-help and technician knowledge base articles for improved efficiency and accessibility.
Provide training to end-users and IT team members on operational procedures and new technologies.
Supervise and coordinate tasks for contractors and the internal End-User Support Team.
Conduct root cause analyses and implement preventative measures to minimize recurring technical issues.
Establish and maintain an Asset Lifecycle Management process, ensuring proper tracking and utilization of IT resources.
Collaborate with HR to streamline IT onboarding and offboarding processes for employees.
Ensure compliance with organizational policies while fostering a user-focused IT culture.
Requirements
Minimum of 5 years of experience in IT support or help desk management.
Extensive knowledge of Microsoft Office 365 and Microsoft Active Directory.
Strong understanding of networking concepts, including Cisco and Citrix technologies.
Proficiency in endpoint management tools, with preference for experience in Microsoft Intune.
Familiarity with cloud technologies and ITSM practices.
Expertise in hardware configurations, deployments, and technical support.
Ability to quickly adapt to new technologies and drive user adoption across the organization.
Strong organizational, problem-solving, and interpersonal skills to thrive in a fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Description
We are looking for an experienced Help Desk Manager to lead and enhance IT support services for a dynamic team in Boise, Idaho. This role involves providing strategic direction and hands-on leadership to ensure efficient and effective end-user support across the organization. The ideal candidate will excel in managing IT operations, implementing best practices, and fostering a collaborative environment for both users and technical staff.
Responsibilities:
Oversee and lead IT support services for approximately 1,800 users, ensuring seamless day-to-day operations and high-quality end-user experiences.
Develop and execute strategies to improve end-user support and optimize IT service delivery.
Manage the installation, maintenance, and troubleshooting of system software, hardware, and other IT resources.
Create, standardize, and maintain self-help and technician knowledge base articles for improved efficiency and accessibility.
Provide training to end-users and IT team members on operational procedures and new technologies.
Supervise and coordinate tasks for contractors and the internal End-User Support Team.
Conduct root cause analyses and implement preventative measures to minimize recurring technical issues.
Establish and maintain an Asset Lifecycle Management process, ensuring proper tracking and utilization of IT resources.
Collaborate with HR to streamline IT onboarding and offboarding processes for employees.
Ensure compliance with organizational policies while fostering a user-focused IT culture.
Requirements
Minimum of 5 years of experience in IT support or help desk management.
Extensive knowledge of Microsoft Office 365 and Microsoft Active Directory.
Strong understanding of networking concepts, including Cisco and Citrix technologies.
Proficiency in endpoint management tools, with preference for experience in Microsoft Intune.
Familiarity with cloud technologies and ITSM practices.
Expertise in hardware configurations, deployments, and technical support.
Ability to quickly adapt to new technologies and drive user adoption across the organization.
Strong organizational, problem-solving, and interpersonal skills to thrive in a fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Help Desk Manager to lead and enhance IT support services for a dynamic team in Boise, Idaho. This role involves providing strategic direction and hands-on leadership to ensure efficient and effective end-user support across the organization. The ideal candidate will excel in managing IT operations, implementing best practices, and fostering a collaborative environment for both users and technical staff.
Responsibilities:
Oversee and lead IT support services for approximately 1,800 users, ensuring seamless day-to-day operations and high-quality end-user experiences.
Develop and execute strategies to improve end-user support and optimize IT service delivery.
Manage the installation, maintenance, and troubleshooting of system software, hardware, and other IT resources.
Create, standardize, and maintain self-help and technician knowledge base articles for improved efficiency and accessibility.
Provide training to end-users and IT team members on operational procedures and new technologies.
Supervise and coordinate tasks for contractors and the internal End-User Support Team.
Conduct root cause analyses and implement preventative measures to minimize recurring technical issues.
Establish and maintain an Asset Lifecycle Management process, ensuring proper tracking and utilization of IT resources.
Collaborate with HR to streamline IT onboarding and offboarding processes for employees.
Ensure compliance with organizational policies while fostering a user-focused IT culture.
Requirements
Minimum of 5 years of experience in IT support or help desk management.
Extensive knowledge of Microsoft Office 365 and Microsoft Active Directory.
Strong understanding of networking concepts, including Cisco and Citrix technologies.
Proficiency in endpoint management tools, with preference for experience in Microsoft Intune.
Familiarity with cloud technologies and ITSM practices.
Expertise in hardware configurations, deployments, and technical support.
Ability to quickly adapt to new technologies and drive user adoption across the organization.
Strong organizational, problem-solving, and interpersonal skills to thrive in a fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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