Nuance Engineer/Nuance Application Developer

Yrs of Exp: 8-12 yrs.

JD:

About the Opportunity:

An exciting opportunity to nurture your career with Mphasis, one of the India's reputed IT service and consulting companies. We are looking for a highly skilled professional with strong knowledge on application development and migration within Nuance environment and integration with Cisco Contact Center. The ideal candidate will play a vital role in consultation, development, implementation, migration of Nuance applications.

Responsibilities:

• Lead and contribute to the overall designing of Nuance application development, migration and integration with Cisco Contact Center.
• Development, implementation, configuration, migration and integration with Cisco Contact Center.
• Coordinate with internal teams and external vendors to streamline the development and implementation process.
• Follow change management processes to execute the implementation and upgrade steps.
• Troubleshoot technical issues and fix issues during the implementation and upgrade phase.
• Perform end-to-end project implementation, ensuring adherence to timelines.
• Oversee quality assurance processes to identify and address any issues during the implementation and upgrade phase.
• Perform thorough testing to ensure each function and feature is working as expected.
• Participate in UAT with the customer to ensure the solution meets their expectations.
• Provide post-implementation support for ongoing issues and deliver a positive user experience.
• Collaborate with the support team to deliver exceptional customer service and resolve technical issues effectively.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or equivalent.

• Proven experience in Nuance application development, migration and integration with Cisco Contact Center environment.

• Strong understanding of contact center technologies, telephony, and 3^rd-party application integrations.
• Excellent verbal and written communication skills and the ability to collaborate with cross-functional teams.
• Self-motivated, muti-tasking and capable of working independently with minimal supervision.
• Flexibility with work timings to align with customer's working hours and project delivery timelines.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Yrs of Exp: 8-12 yrs.

JD:

About the Opportunity:

An exciting opportunity to nurture your career with Mphasis, one of the India's reputed IT service and consulting companies. We are looking for a highly skilled professional with strong knowledge on application development and migration within Nuance environment and integration with Cisco Contact Center. The ideal candidate will play a vital role in consultation, development, implementation, migration of Nuance applications.

Responsibilities:

• Lead and contribute to the overall designing of Nuance application development, migration and integration with Cisco Contact Center.
• Development, implementation, configuration, migration and integration with Cisco Contact Center.
• Coordinate with internal teams and external vendors to streamline the development and implementation process.
• Follow change management processes to execute the implementation and upgrade steps.
• Troubleshoot technical issues and fix issues during the implementation and upgrade phase.
• Perform end-to-end project implementation, ensuring adherence to timelines.
• Oversee quality assurance processes to identify and address any issues during the implementation and upgrade phase.
• Perform thorough testing to ensure each function and feature is working as expected.
• Participate in UAT with the customer to ensure the solution meets their expectations.
• Provide post-implementation support for ongoing issues and deliver a positive user experience.
• Collaborate with the support team to deliver exceptional customer service and resolve technical issues effectively.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or equivalent.

• Proven experience in Nuance application development, migration and integration with Cisco Contact Center environment.

• Strong understanding of contact center technologies, telephony, and 3^rd-party application integrations.
• Excellent verbal and written communication skills and the ability to collaborate with cross-functional teams.
• Self-motivated, muti-tasking and capable of working independently with minimal supervision.
• Flexibility with work timings to align with customer's working hours and project delivery timelines.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.