NICE CxCloud Subject Matter Expert
Title: NICE CxCloud Subject Matter Expert (SME) for Customer SDAP (Standard Data Access Platform) Program
Location: Remote work
Time Zone: NY area to be supported. Must work East Coast hours(M-F 8:30AM ET until 5:30 PM including lunch)
Start Date: May 2025
Duration: Till December 2025
JOB DESCRIPTION
Using Client provided computing infrastructure and hardware, The NICE CxCloud Subject Matter Expert (SME), will work with the customer team to serve as the subject matter expert and API designer for the NICE CxCloud including the following components:
- NICE ENGAGE (Call Recording and Quality Assurance) system
- NICE WFM (Workforce Management) System
- JTAPI Interfaces to external Systems
- NICE outbound Dialer
- NICE Quality Management Analytics
- Nice Feedback Manager
- NICE Screen Recording
Title: NICE CxCloud Subject Matter Expert (SME) for Customer SDAP (Standard Data Access Platform) Program
Location: Remote work
Time Zone: NY area to be supported. Must work East Coast hours(M-F 8:30AM ET until 5:30 PM including lunch)
Start Date: May 2025
Duration: Till December 2025
JOB DESCRIPTION
Using Client provided computing infrastructure and hardware, The NICE CxCloud Subject Matter Expert (SME), will work with the customer team to serve as the subject matter expert and API designer for the NICE CxCloud including the following components:
- NICE ENGAGE (Call Recording and Quality Assurance) system
- NICE WFM (Workforce Management) System
- JTAPI Interfaces to external Systems
- NICE outbound Dialer
- NICE Quality Management Analytics
- Nice Feedback Manager
- NICE Screen Recording