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NICE CxCloud Subject Matter Expert

Salary undisclosed

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Title: NICE CxCloud Subject Matter Expert (SME) for Customer SDAP (Standard Data Access Platform) Program

Location: Remote work

Time Zone: NY area to be supported. Must work East Coast hours(M-F 8:30AM ET until 5:30 PM including lunch)

Start Date: May 2025

Duration: Till December 2025

JOB DESCRIPTION

Using Client provided computing infrastructure and hardware, The NICE CxCloud Subject Matter Expert (SME), will work with the customer team to serve as the subject matter expert and API designer for the NICE CxCloud including the following components:

  • NICE ENGAGE (Call Recording and Quality Assurance) system
  • NICE WFM (Workforce Management) System
  • JTAPI Interfaces to external Systems
  • NICE outbound Dialer
  • NICE Quality Management Analytics
  • Nice Feedback Manager
  • NICE Screen Recording
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Title: NICE CxCloud Subject Matter Expert (SME) for Customer SDAP (Standard Data Access Platform) Program

Location: Remote work

Time Zone: NY area to be supported. Must work East Coast hours(M-F 8:30AM ET until 5:30 PM including lunch)

Start Date: May 2025

Duration: Till December 2025

JOB DESCRIPTION

Using Client provided computing infrastructure and hardware, The NICE CxCloud Subject Matter Expert (SME), will work with the customer team to serve as the subject matter expert and API designer for the NICE CxCloud including the following components:

  • NICE ENGAGE (Call Recording and Quality Assurance) system
  • NICE WFM (Workforce Management) System
  • JTAPI Interfaces to external Systems
  • NICE outbound Dialer
  • NICE Quality Management Analytics
  • Nice Feedback Manager
  • NICE Screen Recording
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job