Nexthink Engineer
Salary undisclosed
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Job Title- Nexthink Engineer
Location- NYC, NY-This role is based in New York City (3 days/week in office commitment).
RESPONSIBILITIES:
- Design, implement, and maintain Nexthink dashboards, investigations, campaigns, and services focused on device performance and user experience.
- Leverage Nexthink s digital experience data to develop a device health scoring system and identify candidates for PC refresh based on performance, age, failure trends, and user sentiment.
- Drive proactive maintenance initiatives (e.g., software updates, storage cleanup, patching) based on predictive analytics.
- In alignment with CUSTOMER s roadmap, lead the analysis, configuration, and administration of the Nexthink platform
- Implement automation strategies to streamline operations and proactively address potential issues
- Work closely with cross-functional teams, including Local IT/Operations, Cyber Security, and software governance
- Provide technical guidance on best practices for monitoring and improving enterprise-wide digital productivity
- Translate data insights into actionable recommendations that drive efficiency and innovation
- Explore new ways to leverage Nexthink for data-driven decision-making and proactive solutions
- Provide hands-on training and support to operations and engineering staff as required
- Stay up to date on emerging technologies, IT service management trends, and industry best practices applying this knowledge to improve existing processes and implement new solutions
REQUIREMENTS:
- Bachelor s degree in Computer Science (or equivalent), or equivalent experience
- 6+ years in desktop / end user systems engineering and administration, preferably in a large enterprise setting (30,000+ endpoints)
- Comfortable with IT security and compliance best practices
- Nexthink Platform Experience Proficiency in configuring, monitoring, and automating Nexthink for digital employee experience (DEX) optimization. (Microsoft Analytics, Riverbed Aternity, ControlUp One experience will also be considered)
- Scripting & Automation Strong experience with Ansible, Bash, NQL, PowerShell, Python, or other automation tools to enhance workflows and system efficiency.
- IT Infrastructure & Endpoint Management Deep understanding of system performance monitoring, security compliance, and cloud technologies (Azure, AWS).
- Incident Prevention & Troubleshooting Ability to analyze data, identify patterns, and implement preventive solutions to minimize disruptions.
- Network & Security Awareness Knowledge of enterprise security policies, endpoint protection, and IT compliance standards.
- Extensive familiarity with Intune, Autopilot, SCCM, Jamf, Active Directory, and M365.
- Able to communicate effectively with personnel at all levels and external vendors as necessary
- Has the interpersonal skills necessary to interact and work productively with the Operations, Infrastructure, Cybersecurity, Application, and Leadership teams
- Ability to work independently and as part of a team
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Job Title- Nexthink Engineer
Location- NYC, NY-This role is based in New York City (3 days/week in office commitment).
RESPONSIBILITIES:
- Design, implement, and maintain Nexthink dashboards, investigations, campaigns, and services focused on device performance and user experience.
- Leverage Nexthink s digital experience data to develop a device health scoring system and identify candidates for PC refresh based on performance, age, failure trends, and user sentiment.
- Drive proactive maintenance initiatives (e.g., software updates, storage cleanup, patching) based on predictive analytics.
- In alignment with CUSTOMER s roadmap, lead the analysis, configuration, and administration of the Nexthink platform
- Implement automation strategies to streamline operations and proactively address potential issues
- Work closely with cross-functional teams, including Local IT/Operations, Cyber Security, and software governance
- Provide technical guidance on best practices for monitoring and improving enterprise-wide digital productivity
- Translate data insights into actionable recommendations that drive efficiency and innovation
- Explore new ways to leverage Nexthink for data-driven decision-making and proactive solutions
- Provide hands-on training and support to operations and engineering staff as required
- Stay up to date on emerging technologies, IT service management trends, and industry best practices applying this knowledge to improve existing processes and implement new solutions
REQUIREMENTS:
- Bachelor s degree in Computer Science (or equivalent), or equivalent experience
- 6+ years in desktop / end user systems engineering and administration, preferably in a large enterprise setting (30,000+ endpoints)
- Comfortable with IT security and compliance best practices
- Nexthink Platform Experience Proficiency in configuring, monitoring, and automating Nexthink for digital employee experience (DEX) optimization. (Microsoft Analytics, Riverbed Aternity, ControlUp One experience will also be considered)
- Scripting & Automation Strong experience with Ansible, Bash, NQL, PowerShell, Python, or other automation tools to enhance workflows and system efficiency.
- IT Infrastructure & Endpoint Management Deep understanding of system performance monitoring, security compliance, and cloud technologies (Azure, AWS).
- Incident Prevention & Troubleshooting Ability to analyze data, identify patterns, and implement preventive solutions to minimize disruptions.
- Network & Security Awareness Knowledge of enterprise security policies, endpoint protection, and IT compliance standards.
- Extensive familiarity with Intune, Autopilot, SCCM, Jamf, Active Directory, and M365.
- Able to communicate effectively with personnel at all levels and external vendors as necessary
- Has the interpersonal skills necessary to interact and work productively with the Operations, Infrastructure, Cybersecurity, Application, and Leadership teams
- Ability to work independently and as part of a team
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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