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Manager, CX Product Delivery

Salary undisclosed

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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary CVS Health is on a journey to becoming the most consumer-centric health company and creating optimal experiences for customers, members, clients, and colleagues. The Manager of Enterprise Customer Experience (ECX) Product Delivery will play a critical role in helping CVS Health to achieve this goal. As we deliver enhanced value and improved health outcomes for consumers and CVS Health, this role will be pivotal to igniting a customer centric culture. As a Manager on the ECX Product delivery team you will be tasked with helping the organization build, enhance, and deploy new platforms to identify, measure, and improve customer experience while assisting CVS Health’s mission statement and profitability targets. Additional tasks will include the responsibility of proactively finding, synthesizing, and delivering actionable insights to key stakeholders while also providing guidance and developing up to 2 junior analysts.
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary CVS Health is on a journey to becoming the most consumer-centric health company and creating optimal experiences for customers, members, clients, and colleagues. The Manager of Enterprise Customer Experience (ECX) Product Delivery will play a critical role in helping CVS Health to achieve this goal. As we deliver enhanced value and improved health outcomes for consumers and CVS Health, this role will be pivotal to igniting a customer centric culture. As a Manager on the ECX Product delivery team you will be tasked with helping the organization build, enhance, and deploy new platforms to identify, measure, and improve customer experience while assisting CVS Health’s mission statement and profitability targets. Additional tasks will include the responsibility of proactively finding, synthesizing, and delivering actionable insights to key stakeholders while also providing guidance and developing up to 2 junior analysts.