Supervisor, Healthcare Operations
About Our Client
A company focused on kidney care management is seeking a Supervisor who is passionate about caring for patients, has an understanding of healthcare operations, and has proven success in leading high-performing teams.
About The Role
As the Supervisor, Healthcare Operations, you will report to the Healthcare Operations Manager, work in a remote environment (with limited travel expected in the future) and will be responsible for leading performance management and planning for a team of Enrollment Coordinators and Care Transition Coordinators. You'll have a direct impact on patients’ lives by guiding your team to better understand patients, discover ways to meet their needs, determine how to effectively enroll them in the service provided, and ensure responsiveness to questions and concerns.
This role requires strong communication skills, diving into details and using a data-driven approach to solve problems. Success in the role will be measured by outcomes such as increased enrollment, improved conversion rates, increased post hospitalization appointments, patient satisfaction, and team efficiency in required administrative tasks.
The work you will do:
- Develop strategies for the team to successfully enroll, onboard and engage patients
- Develop strategies for the team to coordinate care by making post hospitalization appointments collaborating with external parties
- Work closely with other Healthcare Operations Supervisor(s) to align on performance management and consistent processes, along with sharing of project work and best practices
- Manage team members to performance metrics set by leadership, monitoring follow-through and productivity, and coaching accordingly
- Lead team development including team meetings, individual performance feedback in one on ones and performance reviews
- Identify team improvement opportunities, lead improvement projects, and report results
- Work cross functionally to identify gaps/issues that arise, and drive projects to successful completion, e.g. working with Product, Engineering, Marketing, Clinical Operations and Account Management
- Foster great working relationships between other Healthcare Operations teams
The skills and qualifications you need:
- 3+ years of healthcare operations, sales/growth or patient support experience
- 1+ years of people management or team lead experience strongly preferred, ideally with a team of 10+ individuals
- Experience delivering complex projects on-time with great results
- Experience working in a fast-paced environment preferred
- Experience in patient enrollment and/or care coordination
Note:
“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”
About Our Client
A company focused on kidney care management is seeking a Supervisor who is passionate about caring for patients, has an understanding of healthcare operations, and has proven success in leading high-performing teams.
About The Role
As the Supervisor, Healthcare Operations, you will report to the Healthcare Operations Manager, work in a remote environment (with limited travel expected in the future) and will be responsible for leading performance management and planning for a team of Enrollment Coordinators and Care Transition Coordinators. You'll have a direct impact on patients’ lives by guiding your team to better understand patients, discover ways to meet their needs, determine how to effectively enroll them in the service provided, and ensure responsiveness to questions and concerns.
This role requires strong communication skills, diving into details and using a data-driven approach to solve problems. Success in the role will be measured by outcomes such as increased enrollment, improved conversion rates, increased post hospitalization appointments, patient satisfaction, and team efficiency in required administrative tasks.
The work you will do:
- Develop strategies for the team to successfully enroll, onboard and engage patients
- Develop strategies for the team to coordinate care by making post hospitalization appointments collaborating with external parties
- Work closely with other Healthcare Operations Supervisor(s) to align on performance management and consistent processes, along with sharing of project work and best practices
- Manage team members to performance metrics set by leadership, monitoring follow-through and productivity, and coaching accordingly
- Lead team development including team meetings, individual performance feedback in one on ones and performance reviews
- Identify team improvement opportunities, lead improvement projects, and report results
- Work cross functionally to identify gaps/issues that arise, and drive projects to successful completion, e.g. working with Product, Engineering, Marketing, Clinical Operations and Account Management
- Foster great working relationships between other Healthcare Operations teams
The skills and qualifications you need:
- 3+ years of healthcare operations, sales/growth or patient support experience
- 1+ years of people management or team lead experience strongly preferred, ideally with a team of 10+ individuals
- Experience delivering complex projects on-time with great results
- Experience working in a fast-paced environment preferred
- Experience in patient enrollment and/or care coordination
Note:
“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”