Customer service
Immediate need for a talented Customer service. This is a 06+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-68381
Pay Range: $16 - $16.88/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Administrators: responsible for contributing to day-to-day function to include but not limited to ensuring optimal client experience, communication with multiple departments, prescriber office outreach, measuring and reporting outcomes.
- Day-to-day operational functions related to assigned product
- Coordination of clinical interventions to include reviewing and sorting progress notes and clinical documents, coordinating assignment with clinical pharmacist, and audit of document formatting for accuracy before delivery to prescribers’ office
- Contacts prescriber offices to gather information, coordinate delivery of intervention documentation, and schedule teleconferences between prescriber and clinical pharmacist
- Responds to inquiries or requests additional information from clients, different departments, and/or others for information and assistance
- Senior specific
- Subject matter expert on product processes available to answer team's clarifying questions
- Identifies areas of opportunity for operational efficiencies to ensure optimal team performance
- Supporting departmental projects
- Resolve non-routine issues escalated from junior team members.
Key Requirements and Technology Experience:
- Skills-Experience with managed care, Pharmacy technician experience, Customer service experience and Proficiency with MS Office.
- Experience in managed care, pharmacy technician or workers’ compensation claims would be advantageous.
- Customer service.
- Communication.
- Organization and time management.
- Attention to detail
- MS Office Products
- Data entry
- Align: Organizational Savvy
- Inspire: Instills Trust
- Develop: Situational Adaptability
- Deliver: Being Resilient
Our client is a leading health and medical insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
Immediate need for a talented Customer service. This is a 06+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-68381
Pay Range: $16 - $16.88/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Administrators: responsible for contributing to day-to-day function to include but not limited to ensuring optimal client experience, communication with multiple departments, prescriber office outreach, measuring and reporting outcomes.
- Day-to-day operational functions related to assigned product
- Coordination of clinical interventions to include reviewing and sorting progress notes and clinical documents, coordinating assignment with clinical pharmacist, and audit of document formatting for accuracy before delivery to prescribers’ office
- Contacts prescriber offices to gather information, coordinate delivery of intervention documentation, and schedule teleconferences between prescriber and clinical pharmacist
- Responds to inquiries or requests additional information from clients, different departments, and/or others for information and assistance
- Senior specific
- Subject matter expert on product processes available to answer team's clarifying questions
- Identifies areas of opportunity for operational efficiencies to ensure optimal team performance
- Supporting departmental projects
- Resolve non-routine issues escalated from junior team members.
Key Requirements and Technology Experience:
- Skills-Experience with managed care, Pharmacy technician experience, Customer service experience and Proficiency with MS Office.
- Experience in managed care, pharmacy technician or workers’ compensation claims would be advantageous.
- Customer service.
- Communication.
- Organization and time management.
- Attention to detail
- MS Office Products
- Data entry
- Align: Organizational Savvy
- Inspire: Instills Trust
- Develop: Situational Adaptability
- Deliver: Being Resilient
Our client is a leading health and medical insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .