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Technical Support Specialist

  • Full Time, onsite
  • Motion Recruitment
  • Farmers Branch, United States of America
Salary undisclosed

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Job Title: Service Desk Specialist

Location: Farmer’s Branch, TX (Hybrid – Onsite Tuesday, Wednesday, Thursday)

Join a rapidly growing healthcare technology company as a Service Desk Specialist, where you'll provide essential technical and operational support to both external healthcare providers and internal employees. This role is a unique opportunity to support clinicians who rely on Signify Health’s mobile application for patient care, ensuring seamless functionality across Apple iPads, Windows OS devices, and various web-based tools.

With a customer-first mindset, you’ll be the first point of contact for troubleshooting technical issues, resolving hardware/software concerns, and assisting with mobile device management tools. If you thrive in a fast-paced, collaborative environment and have a passion for problem-solving, this is the perfect role for you!

Contract Duration: 6 Months

Required Skills & Experience

  • 3 to 5 years of experience in Service Desk or Help Desk Support
  • Strong customer service skills with a customer-first mindset
  • Experience supporting Apple iOS and iPad hardware
  • Proficiency in Windows 10/11 support
  • Familiarity with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
  • Hands-on experience with Help Desk ticketing systems
  • Strong analytical and problem-solving abilities

Desired Skills & Experience

  • Experience handling hardware fulfillment requests (laptops, tablets, peripherals)
  • Ability to escalate and manage tickets efficiently across multiple departments
  • Strong written and verbal communication skills for effective end-user engagement

What You Will Be Doing

Tech Breakdown:

  • 50% Apple iOS & iPad Support
  • 30% Windows OS & Hardware Support
  • 20% Web-Based Applications & Ticketing Systems

Daily Responsibilities:

  • 70% Hands-On Troubleshooting & Support
  • 10% Hardware Management & Coordination
  • 20% Team Collaboration & Process Improvement

If you're looking to expand your IT support expertise while working in a mission-driven healthcare technology company, apply now to be part of an innovative and collaborative team!

Job Title: Service Desk Specialist

Location: Farmer’s Branch, TX (Hybrid – Onsite Tuesday, Wednesday, Thursday)

Join a rapidly growing healthcare technology company as a Service Desk Specialist, where you'll provide essential technical and operational support to both external healthcare providers and internal employees. This role is a unique opportunity to support clinicians who rely on Signify Health’s mobile application for patient care, ensuring seamless functionality across Apple iPads, Windows OS devices, and various web-based tools.

With a customer-first mindset, you’ll be the first point of contact for troubleshooting technical issues, resolving hardware/software concerns, and assisting with mobile device management tools. If you thrive in a fast-paced, collaborative environment and have a passion for problem-solving, this is the perfect role for you!

Contract Duration: 6 Months

Required Skills & Experience

  • 3 to 5 years of experience in Service Desk or Help Desk Support
  • Strong customer service skills with a customer-first mindset
  • Experience supporting Apple iOS and iPad hardware
  • Proficiency in Windows 10/11 support
  • Familiarity with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
  • Hands-on experience with Help Desk ticketing systems
  • Strong analytical and problem-solving abilities

Desired Skills & Experience

  • Experience handling hardware fulfillment requests (laptops, tablets, peripherals)
  • Ability to escalate and manage tickets efficiently across multiple departments
  • Strong written and verbal communication skills for effective end-user engagement

What You Will Be Doing

Tech Breakdown:

  • 50% Apple iOS & iPad Support
  • 30% Windows OS & Hardware Support
  • 20% Web-Based Applications & Ticketing Systems

Daily Responsibilities:

  • 70% Hands-On Troubleshooting & Support
  • 10% Hardware Management & Coordination
  • 20% Team Collaboration & Process Improvement

If you're looking to expand your IT support expertise while working in a mission-driven healthcare technology company, apply now to be part of an innovative and collaborative team!