Technical Support Specialist
Job Title: Service Desk Specialist
Location: Farmer’s Branch, TX (Hybrid – Onsite Tuesday, Wednesday, Thursday)
Join a rapidly growing healthcare technology company as a Service Desk Specialist, where you'll provide essential technical and operational support to both external healthcare providers and internal employees. This role is a unique opportunity to support clinicians who rely on Signify Health’s mobile application for patient care, ensuring seamless functionality across Apple iPads, Windows OS devices, and various web-based tools.
With a customer-first mindset, you’ll be the first point of contact for troubleshooting technical issues, resolving hardware/software concerns, and assisting with mobile device management tools. If you thrive in a fast-paced, collaborative environment and have a passion for problem-solving, this is the perfect role for you!
Contract Duration: 6 Months
Required Skills & Experience
- 3 to 5 years of experience in Service Desk or Help Desk Support
- Strong customer service skills with a customer-first mindset
- Experience supporting Apple iOS and iPad hardware
- Proficiency in Windows 10/11 support
- Familiarity with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
- Hands-on experience with Help Desk ticketing systems
- Strong analytical and problem-solving abilities
Desired Skills & Experience
- Experience handling hardware fulfillment requests (laptops, tablets, peripherals)
- Ability to escalate and manage tickets efficiently across multiple departments
- Strong written and verbal communication skills for effective end-user engagement
What You Will Be Doing
Tech Breakdown:
- 50% Apple iOS & iPad Support
- 30% Windows OS & Hardware Support
- 20% Web-Based Applications & Ticketing Systems
Daily Responsibilities:
- 70% Hands-On Troubleshooting & Support
- 10% Hardware Management & Coordination
- 20% Team Collaboration & Process Improvement
If you're looking to expand your IT support expertise while working in a mission-driven healthcare technology company, apply now to be part of an innovative and collaborative team!
Job Title: Service Desk Specialist
Location: Farmer’s Branch, TX (Hybrid – Onsite Tuesday, Wednesday, Thursday)
Join a rapidly growing healthcare technology company as a Service Desk Specialist, where you'll provide essential technical and operational support to both external healthcare providers and internal employees. This role is a unique opportunity to support clinicians who rely on Signify Health’s mobile application for patient care, ensuring seamless functionality across Apple iPads, Windows OS devices, and various web-based tools.
With a customer-first mindset, you’ll be the first point of contact for troubleshooting technical issues, resolving hardware/software concerns, and assisting with mobile device management tools. If you thrive in a fast-paced, collaborative environment and have a passion for problem-solving, this is the perfect role for you!
Contract Duration: 6 Months
Required Skills & Experience
- 3 to 5 years of experience in Service Desk or Help Desk Support
- Strong customer service skills with a customer-first mindset
- Experience supporting Apple iOS and iPad hardware
- Proficiency in Windows 10/11 support
- Familiarity with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
- Hands-on experience with Help Desk ticketing systems
- Strong analytical and problem-solving abilities
Desired Skills & Experience
- Experience handling hardware fulfillment requests (laptops, tablets, peripherals)
- Ability to escalate and manage tickets efficiently across multiple departments
- Strong written and verbal communication skills for effective end-user engagement
What You Will Be Doing
Tech Breakdown:
- 50% Apple iOS & iPad Support
- 30% Windows OS & Hardware Support
- 20% Web-Based Applications & Ticketing Systems
Daily Responsibilities:
- 70% Hands-On Troubleshooting & Support
- 10% Hardware Management & Coordination
- 20% Team Collaboration & Process Improvement
If you're looking to expand your IT support expertise while working in a mission-driven healthcare technology company, apply now to be part of an innovative and collaborative team!