Senior Crew Lead

Bars & Rec Employment Opportunity: Senior Crew Lead

Posting Date: Sunday, March 30, 2025

Contact: [email protected]

Overview

Milwaukee-based Bars & Recreation owns and operates a diverse portfolio of entertainment brands including Amped, AXE MKE, Game Show MKE, Nine Below, NorthSouth Club, Splash Studio, and The New Fashioned.

• Amped offers private suite karaoke and event space, perfect for creative meetings and special events.
• AXE MKE provides a controlled environment for guests to enjoy competitive axe throwing.
• Game Show MKE presents a live hosted experience featuring stage show games like The Feud, 20 Second Challenge, Pop Goes the Lyric, and more.
• Nine Below introduces a fun, team-oriented twist on indoor miniature golf.
• NorthSouth Club is home to Wisconsin's first full-size deck shuffleboard facility, complete with 16 axe throwing lanes.
• Splash Studio is the premier “wine & paint” concept in Wisconsin – with a full bar and a great vibe.
• The New Fashioned offers family friendly activities like Hyperbowling, curling, and dartball in the heart of Milwaukee’s downtown Deer District.
  
  

Our guests come to us for memorable, immersive experiences, to celebrate life events or just spend time with friends, family, and colleagues. They can easily make reservations online or plan custom events with help from our dedicated in-house Sales Team. Each brand maintains its own distinct voice, target audience, and atmosphere, while all operations are centrally managed under the Bars & Rec umbrella.

At Bars & Rec, we prioritize delivering exceptional guest experiences, fostering continuous improvement, and promoting a collaborative, team-driven culture. As a rapidly growing company, we exclusively seek professionals who are energetic, hardworking, positive, and committed to taking care of each other and our guests.

Job Description

Senior Crew Leads (SCLs) are expected to assist the Hospitality Operations Managers (HOMs) with operating the facility from a tactical standpoint. They have several important roles when there is no HOM on site, including being the highest-level leader on duty. Senior Crew Leads do not have managerial duties over employees such as scheduling, cuts, hiring/firing, or discipline, but they are on a managerial track within the company and are expected to learn management styles from the Senior Operations Manager (SOM), Senior Hospitality & Training Manager (HTM), and (HOMs).

The Senior Crew Lead is responsible for knowing and performing all job responsibilities of the Crew Member and Crew Lead roles.

Primary Senior Crew Lead Expectations

Commitment to Excellent Customer Service & Hospitality

• Warmly greet guests with a smile and welcome them into the establishments
• Guide guests through each establishment’s offerings, highlighting key features and benefits tailored to their needs
• Unwavering focus on guest satisfaction and guest retention by resolving guest complaints quickly and reasonably
• Strong commitment to providing excellent customer service and ensuring a positive dining, drinking, and activity experience
  
  

Food & Beverage/Catering

• Always enforce food safety regulations and cleanliness standards
• Take food and drink orders for guests, ensuring accuracy and timeliness
• Provide menu recommendations, specials, and pairings (i.e., wine, cocktails, entree specials, etc.) to guests
• Work in tandem with the SOM, HTM, and HOMs to implement, train and execute suggestive selling techniques, including upgrades offered by BAR
• Ensure dining areas are clean, tables are wiped down, windowsills are wiped down and free of crumbs, chairs/stools are arranged correctly, etc.
• Stay informed about current promotions, limited time offers, or seasonal specials, and actively promote these to guests to increase sales
• Communicate effectively with kitchen employees to ensure accurate, timely food preparation and delivery
• Continually train and mentor CMs on how to become more efficient, friendly, and speedy bartenders
• Train/Run the steps of Quick Service (at The Fashioned) including Expo 1, Expo 2 and Food Runner.
• Train as a Banquet Captain and run Custom Events as assigned
• Ensure compliance with local regulations regarding health and safety standards
  
  

When there is no HOM onsite

• As the key holder, open the facility by activating the space and preparing for daily operations
• Close specific facilities on weekdays (Sun-Thurs) & Nine Below (Fri/Sat) after a 60-day training period
• When closing, ensure cash tips are properly reported and all closing procedures have been completed
• When closing, ensure proper handbook policies/protocols are being implemented by all closing team members
• Run shift meetings at the beginning of each shift when necessary and ensure all staff read the pre-shift notes
• Enforce employee floor plans created by the HOMs before each shift
• Guide guests through each establishment’s offerings, highlighting key features and benefits tailored to their needs.
• Address guest concerns and offer tailored solutions approved by upper management (HOMs/SOM)
• Manage and run custom events in the absence of an HOM
• Be readily available to assist guests, CMs, and CLs by floating through the facility and remaining on the floor
• Monitor safety and provide guidance for all guests participating in activities
• Ensure that all crew members and crew leads are fulfilling the expectations of their specified role(s)
• Assign CLs and experienced/approved CMs to any new staff members to ensure proper new hire training
• Delegate and assign tasks to crew members and crew leads
• Answer the phone and take reservations
• Ensure proper response times for all incoming voice mails
• Take and post photos for social media accounts and events
• Model exemplary and positive employee behavior
• Report team or guest issues to the HOM/SOM
• Any other duties as assigned by the HOM or above
  
  

General Job Responsibilities

• Serve in a specialty role for Bar & Recreation activations (i.e. Game Show MKE Host and/or Producer, Splash Studio Session Lead, Course Coach for Nine Below, emcee for Summerfest “Hole in One” Challenge, operational assistance and/or leader for the mobile Karaoke Suite, etc.)
• Manage the onsite training of all new crew members when a HOM is present and utilizing the new hire training check sheets
• Attend weekly leadership meetings
• Maintain efficient operations and overall upkeep of all facilities, not limited to but including the following; lane maintenance, facility maintenance, obstacle maintenance, facility cleaning, food and beverage operations
• Take weekly inventory of all non-alcohol related products (including paper products, office supplies, etc.) and report out needed items to the HOM of the facility
• Participate in non-operations shifts (cleaning, axe rehandling, lane maintenance, keg batching, inventory, etc.)
• Check-in all reservations, walk-ins and custom events
• Assign guests to activity areas (lanes, courts, greens, suites etc.) and keep track of timing for activities
• Walk guests to their lanes/courts/greens/suites
• Fill in as an activity host as needed
• Do regular table touches and assist Section Hosts with bussing as needed
• Assist with promotional activities including social media postings and photography
• Ensure compliance with local regulations regarding health and safety standards
• Assist with offsite events including summer festivals, tradeshows, and promotional events
• Any other duties as assigned by the SOM, HTM, HOM or above
  
  

Job Location and Tier

This position is classified as a Tier 3 On-site Employee. Senior Crew Leads will be trained to work at all the various facilities to support the overall team as needed.

Supervisor

This job reports to the Senior Operations Manager (SOM) but is directly managed by the Hospitality Operations Managers (HOMs) onsite.

Time Commitment

Senior Crew Leads are expected to work at least 35-40 hours per week without any additional obligations (unless agreed upon and approved at hire). SCLs cannot be active students. SCLs must have open availability and must be able to work days, nights, and weekends. Full and open availability is required on Saturdays for all operational team members.

Compensation And Benefits

Senior Crew Leads receive a starting base rate plus share of the bi-weekly Tip Pool. Plus, a comprehensive benefits package.

• Health/Dental/Vision Insurance for all full-time employees (30+ hours/week)
• Life Insurance Policy for all full-time employees (30+ hours/week)
• Company sponsored 401k plan
• Paid Time Off
• Company sponsored Employee Rewards Program
• Company sponsored social events
• Annual charitable donation of employee's choice
• Flexible scheduling
• Great variety of work with cross-training at all facilities
• Free/Discounted Play, Drinks, Snacks and Merchandise
• Company-wide communication platform
  
  

Application Requirements

• Must be at least 21 years old.
• Must have a high school diploma or GED.
• Must not be a student
• Must not have any additional obligations (unless pre-approved and agreed upon at hire)
• Must have at least 3 full years of experience working in a similar hospitality/service setting (examples include resorts, hotels, restaurants, cruise ships, theme parks, etc.). This requirement can be partially met with other relevant/equivalent professional experience, pending Hiring Manager approval.
• Must have held leadership/supervisory positions in a prior job, club, camp, or team setting and be able to describe this experience in depth. Preference will be given to candidates who have shown leadership experience in multiple professional work environments. This requirement can be waived by written request for internal candidates who have worked in the Crew Lead role for at least 1 year, pending Hiring Manager review of job performance, prior work experience, skills, and qualifications.
• Preference will be given to candidates who also have experience bartending in a fast-paced environment.
• Must be able to raise or lower objects more than 50 lbs. from one level to another.
• Must be able to climb stairs and regularly bend, stoop, or crouch (frequency and duration will vary according to daily business needs).
• Must be able to spend up to 100% of working time standing, walking, and moving around in a fast-paced environment.
• Must have full and open availability and be able to workdays, nights, and weekends, including regular opening and closing shifts as scheduled.
• Must be willing and able to learn all Bars & Recreation activations including, but not limited to, Game Show MKE Host and/or Producer, Splash Studio Session Lead, Course Coach for Nine Below, emcee for Summerfest “Hole in One” Challenge, operational assistance and/or leader for the mobile Karaoke Suite, etc.)
• Must be willing to complete an online Responsible Beverage Server Course and submit proof of completion.
• Must have (or be willing and able to obtain) a Class “B” Manager’s License for the City of Milwaukee and submit proof of completion.
• Must be able to hold and speak clearly into a microphone in front of small and large groups.
• Must be able to facilitate activities for children at allowed establishments during specific hours.
• Must be able to operate a point-of-sale system and accurately conduct credit card transactions.
• Must be able to hold an axe with one or both hands overhead.
• Must be comfortable using power tools including drills, power saws, and a grinding wheel.
• Must be comfortable carrying, using, and standing on a 6-foot ladder.
• Must have (or be willing to obtain) personal transportation and a personal cell phone.
• Must be able to read, understand, and follow the Bars & Recreation Employee Handbook.
  
  

A Successful Senior Crew Lead Is a

• Visionary leader who seeks and expects continuous improvement.
• Strategic thinker.
• Positive team player who is willing to learn and can take direction.
• Energetic, friendly, confident, and guest-focused personality.
• Detail-oriented person who can also oversee the many moving aspects of a busy facility.
• Skilled motivator and delegator.
• Self-starter who seeks out job tasks and ways to contribute.
  
  

At Bars & Rec, we D.R.I.V.E. toward these Guest Service Pillars:

• Demonstrate expertise
• Rally the team
• Identify opportunities
• Value every person
• Exceed expectations
  
  

Bars & Recreation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ID 34

Bars & Rec Employment Opportunity: Senior Crew Lead

Posting Date: Sunday, March 30, 2025

Contact: [email protected]

Overview

Milwaukee-based Bars & Recreation owns and operates a diverse portfolio of entertainment brands including Amped, AXE MKE, Game Show MKE, Nine Below, NorthSouth Club, Splash Studio, and The New Fashioned.

• Amped offers private suite karaoke and event space, perfect for creative meetings and special events.
• AXE MKE provides a controlled environment for guests to enjoy competitive axe throwing.
• Game Show MKE presents a live hosted experience featuring stage show games like The Feud, 20 Second Challenge, Pop Goes the Lyric, and more.
• Nine Below introduces a fun, team-oriented twist on indoor miniature golf.
• NorthSouth Club is home to Wisconsin's first full-size deck shuffleboard facility, complete with 16 axe throwing lanes.
• Splash Studio is the premier “wine & paint” concept in Wisconsin – with a full bar and a great vibe.
• The New Fashioned offers family friendly activities like Hyperbowling, curling, and dartball in the heart of Milwaukee’s downtown Deer District.
  
  

Our guests come to us for memorable, immersive experiences, to celebrate life events or just spend time with friends, family, and colleagues. They can easily make reservations online or plan custom events with help from our dedicated in-house Sales Team. Each brand maintains its own distinct voice, target audience, and atmosphere, while all operations are centrally managed under the Bars & Rec umbrella.

At Bars & Rec, we prioritize delivering exceptional guest experiences, fostering continuous improvement, and promoting a collaborative, team-driven culture. As a rapidly growing company, we exclusively seek professionals who are energetic, hardworking, positive, and committed to taking care of each other and our guests.

Job Description

Senior Crew Leads (SCLs) are expected to assist the Hospitality Operations Managers (HOMs) with operating the facility from a tactical standpoint. They have several important roles when there is no HOM on site, including being the highest-level leader on duty. Senior Crew Leads do not have managerial duties over employees such as scheduling, cuts, hiring/firing, or discipline, but they are on a managerial track within the company and are expected to learn management styles from the Senior Operations Manager (SOM), Senior Hospitality & Training Manager (HTM), and (HOMs).

The Senior Crew Lead is responsible for knowing and performing all job responsibilities of the Crew Member and Crew Lead roles.

Primary Senior Crew Lead Expectations

Commitment to Excellent Customer Service & Hospitality

• Warmly greet guests with a smile and welcome them into the establishments
• Guide guests through each establishment’s offerings, highlighting key features and benefits tailored to their needs
• Unwavering focus on guest satisfaction and guest retention by resolving guest complaints quickly and reasonably
• Strong commitment to providing excellent customer service and ensuring a positive dining, drinking, and activity experience
  
  

Food & Beverage/Catering

• Always enforce food safety regulations and cleanliness standards
• Take food and drink orders for guests, ensuring accuracy and timeliness
• Provide menu recommendations, specials, and pairings (i.e., wine, cocktails, entree specials, etc.) to guests
• Work in tandem with the SOM, HTM, and HOMs to implement, train and execute suggestive selling techniques, including upgrades offered by BAR
• Ensure dining areas are clean, tables are wiped down, windowsills are wiped down and free of crumbs, chairs/stools are arranged correctly, etc.
• Stay informed about current promotions, limited time offers, or seasonal specials, and actively promote these to guests to increase sales
• Communicate effectively with kitchen employees to ensure accurate, timely food preparation and delivery
• Continually train and mentor CMs on how to become more efficient, friendly, and speedy bartenders
• Train/Run the steps of Quick Service (at The Fashioned) including Expo 1, Expo 2 and Food Runner.
• Train as a Banquet Captain and run Custom Events as assigned
• Ensure compliance with local regulations regarding health and safety standards
  
  

When there is no HOM onsite

• As the key holder, open the facility by activating the space and preparing for daily operations
• Close specific facilities on weekdays (Sun-Thurs) & Nine Below (Fri/Sat) after a 60-day training period
• When closing, ensure cash tips are properly reported and all closing procedures have been completed
• When closing, ensure proper handbook policies/protocols are being implemented by all closing team members
• Run shift meetings at the beginning of each shift when necessary and ensure all staff read the pre-shift notes
• Enforce employee floor plans created by the HOMs before each shift
• Guide guests through each establishment’s offerings, highlighting key features and benefits tailored to their needs.
• Address guest concerns and offer tailored solutions approved by upper management (HOMs/SOM)
• Manage and run custom events in the absence of an HOM
• Be readily available to assist guests, CMs, and CLs by floating through the facility and remaining on the floor
• Monitor safety and provide guidance for all guests participating in activities
• Ensure that all crew members and crew leads are fulfilling the expectations of their specified role(s)
• Assign CLs and experienced/approved CMs to any new staff members to ensure proper new hire training
• Delegate and assign tasks to crew members and crew leads
• Answer the phone and take reservations
• Ensure proper response times for all incoming voice mails
• Take and post photos for social media accounts and events
• Model exemplary and positive employee behavior
• Report team or guest issues to the HOM/SOM
• Any other duties as assigned by the HOM or above
  
  

General Job Responsibilities

• Serve in a specialty role for Bar & Recreation activations (i.e. Game Show MKE Host and/or Producer, Splash Studio Session Lead, Course Coach for Nine Below, emcee for Summerfest “Hole in One” Challenge, operational assistance and/or leader for the mobile Karaoke Suite, etc.)
• Manage the onsite training of all new crew members when a HOM is present and utilizing the new hire training check sheets
• Attend weekly leadership meetings
• Maintain efficient operations and overall upkeep of all facilities, not limited to but including the following; lane maintenance, facility maintenance, obstacle maintenance, facility cleaning, food and beverage operations
• Take weekly inventory of all non-alcohol related products (including paper products, office supplies, etc.) and report out needed items to the HOM of the facility
• Participate in non-operations shifts (cleaning, axe rehandling, lane maintenance, keg batching, inventory, etc.)
• Check-in all reservations, walk-ins and custom events
• Assign guests to activity areas (lanes, courts, greens, suites etc.) and keep track of timing for activities
• Walk guests to their lanes/courts/greens/suites
• Fill in as an activity host as needed
• Do regular table touches and assist Section Hosts with bussing as needed
• Assist with promotional activities including social media postings and photography
• Ensure compliance with local regulations regarding health and safety standards
• Assist with offsite events including summer festivals, tradeshows, and promotional events
• Any other duties as assigned by the SOM, HTM, HOM or above
  
  

Job Location and Tier

This position is classified as a Tier 3 On-site Employee. Senior Crew Leads will be trained to work at all the various facilities to support the overall team as needed.

Supervisor

This job reports to the Senior Operations Manager (SOM) but is directly managed by the Hospitality Operations Managers (HOMs) onsite.

Time Commitment

Senior Crew Leads are expected to work at least 35-40 hours per week without any additional obligations (unless agreed upon and approved at hire). SCLs cannot be active students. SCLs must have open availability and must be able to work days, nights, and weekends. Full and open availability is required on Saturdays for all operational team members.

Compensation And Benefits

Senior Crew Leads receive a starting base rate plus share of the bi-weekly Tip Pool. Plus, a comprehensive benefits package.

• Health/Dental/Vision Insurance for all full-time employees (30+ hours/week)
• Life Insurance Policy for all full-time employees (30+ hours/week)
• Company sponsored 401k plan
• Paid Time Off
• Company sponsored Employee Rewards Program
• Company sponsored social events
• Annual charitable donation of employee's choice
• Flexible scheduling
• Great variety of work with cross-training at all facilities
• Free/Discounted Play, Drinks, Snacks and Merchandise
• Company-wide communication platform
  
  

Application Requirements

• Must be at least 21 years old.
• Must have a high school diploma or GED.
• Must not be a student
• Must not have any additional obligations (unless pre-approved and agreed upon at hire)
• Must have at least 3 full years of experience working in a similar hospitality/service setting (examples include resorts, hotels, restaurants, cruise ships, theme parks, etc.). This requirement can be partially met with other relevant/equivalent professional experience, pending Hiring Manager approval.
• Must have held leadership/supervisory positions in a prior job, club, camp, or team setting and be able to describe this experience in depth. Preference will be given to candidates who have shown leadership experience in multiple professional work environments. This requirement can be waived by written request for internal candidates who have worked in the Crew Lead role for at least 1 year, pending Hiring Manager review of job performance, prior work experience, skills, and qualifications.
• Preference will be given to candidates who also have experience bartending in a fast-paced environment.
• Must be able to raise or lower objects more than 50 lbs. from one level to another.
• Must be able to climb stairs and regularly bend, stoop, or crouch (frequency and duration will vary according to daily business needs).
• Must be able to spend up to 100% of working time standing, walking, and moving around in a fast-paced environment.
• Must have full and open availability and be able to workdays, nights, and weekends, including regular opening and closing shifts as scheduled.
• Must be willing and able to learn all Bars & Recreation activations including, but not limited to, Game Show MKE Host and/or Producer, Splash Studio Session Lead, Course Coach for Nine Below, emcee for Summerfest “Hole in One” Challenge, operational assistance and/or leader for the mobile Karaoke Suite, etc.)
• Must be willing to complete an online Responsible Beverage Server Course and submit proof of completion.
• Must have (or be willing and able to obtain) a Class “B” Manager’s License for the City of Milwaukee and submit proof of completion.
• Must be able to hold and speak clearly into a microphone in front of small and large groups.
• Must be able to facilitate activities for children at allowed establishments during specific hours.
• Must be able to operate a point-of-sale system and accurately conduct credit card transactions.
• Must be able to hold an axe with one or both hands overhead.
• Must be comfortable using power tools including drills, power saws, and a grinding wheel.
• Must be comfortable carrying, using, and standing on a 6-foot ladder.
• Must have (or be willing to obtain) personal transportation and a personal cell phone.
• Must be able to read, understand, and follow the Bars & Recreation Employee Handbook.
  
  

A Successful Senior Crew Lead Is a

• Visionary leader who seeks and expects continuous improvement.
• Strategic thinker.
• Positive team player who is willing to learn and can take direction.
• Energetic, friendly, confident, and guest-focused personality.
• Detail-oriented person who can also oversee the many moving aspects of a busy facility.
• Skilled motivator and delegator.
• Self-starter who seeks out job tasks and ways to contribute.
  
  

At Bars & Rec, we D.R.I.V.E. toward these Guest Service Pillars:

• Demonstrate expertise
• Rally the team
• Identify opportunities
• Value every person
• Exceed expectations
  
  

Bars & Recreation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ID 34